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Overnight Prints

How would you rate Overnight Prints?
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Texas
1 review
1 helpful vote
Follow Tiffany K.
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I would leave zero stars if I could. I spent $50 on business cards and they arrived off center, with bold white lines off to the left. The color was poor and there were indentions throughout the set. The cut along the edges were rough as if I cut them from home. After two weeks of not even being able to get in contact with anyone I was offered a $13 store credit. Worst experience EVER. So the cards went in the trash-- I can't give these to clients-- and so did my money. RUN. Order from LITERALLY anywhere else. I could have done better on my printer from home.

Date of experience: June 22, 2023
Maine
1 review
0 helpful votes
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Don't Trust Their Shipping
June 8, 2021

Ordered business cards. Ordered extra for quick shipping. A week AFTER we were suppose to receive the cards we checked online and see that they hadn't even shipped yet - let alone printed. Requested refund.

Date of experience: June 8, 2021
North Carolina
1 review
0 helpful votes
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I used to use them for all kinds of printing but within the last year its gone from bad to worse! Do not use this company. You will wait months for your product! I ordered in October giving them plenty of time to have them by December. It december & still (In Production) wont refund, wont email you with an update. I just threw away a few $100 dollars;-/. Very frustrated! Not overnight or even printed in a few days.

Date of experience: December 8, 2021
New Jersey
1 review
1 helpful vote
Follow Maria M.
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If you'd like peace of mind do not order from them, untrustworthy for sure. They over promise and under deliver. Worst part they will not correct the mistake, just offer you store credit, which is worthless since you will not be wanting to do business with them again. Make yourself a favor and spend your hard earned cash elsewhere, but with them. Promised to deliver order by May 31st. Order arrived June 6th. If you need them fast Overnight Prints do not stay true to their name. Sub par service and business cards. Never again Overnight Prints.

Date of experience: June 6, 2023
South Carolina
1 review
0 helpful votes
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Disappointed 1st time customer
October 19, 2022

I ordered some business card that were urgently needed. I paid $41.00 for expedited delivery and here it is 3:30 pm and no cards. I reached out to customer service, and they tell me there was a delay in printing, they are not sure when i will get the cards and I will not get my $41 back until I receive the card and at that time, I will be able to get my refund. If I had not called customer service, I would not have known about the shipping issue because they failed to call or send me an email.

Date of experience: October 19, 2022
Jaren A. Overnight Prints Rep
over a year old

Hello Yesenia, thank you for the review. We are so sorry about the delay with your order. We do everything in our power to get the product from our hands to yours, but there are a variety of factors that play into that process, and we cannot guarantee shipping dates because of this. We know that this is frustrating for you, of course, so we do offer a store credit for the difference in shipping from when you paid to receive it to when you do receive it. We can issue that just as soon as the product is in your hands, to ensure that we are calculating it appropriately. Feel free to contact us once you have received your order to get that processed. We can issue that upon your approval.

North Carolina
1 review
0 helpful votes
Follow J L.
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Horrible
October 1, 2021

Didn't print my order on time and so the product didn't arrive in time for the event. I was told that I still had to pay for it in full, and that they would "discount the shipping". Unbelievably bad customer service. They should have notified customers up front if they were experiencing delays. We would have never ordered in the first place. Extremely frustrating.

Date of experience: October 1, 2021
California
2 reviews
1 helpful vote
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DO NOT USE this company if you need a job on-time
September 29, 2021

I uploaded a simple print job and paid extra for the 3-day turn around so it could be delivered on-time to my client. This give me a four day grace period incase of a delay. It delivered a week later when the show was over. I called four days in a row to get the job shipped, was assured it would go out, but never did until it was too late. Their customer support told me they were simply a call center and could only do so much in reaching the company.

Date of experience: September 29, 2021
Texas
1 review
3 helpful votes
Follow Natalie B.
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I order a LOT of prints for a side businesses. I can say I've ordered over 100 times from this site. And from my experience, they only get it right 60% of the time. And they never EVER try to make it right for you. No matter how much business you do with them. They lie about repaint arrival dates to get you off the phone and you end up waiting for your fixed order over a week longer. They offer to reimburse you 2 or 3 dollars on the shipping. C'MON! This isn't a one off either, this has happened MULTIPLE times. They have shipped the incorrect number of prints, the wrong prints, damaged prints, mismatched colors on prints, missing envelopes, a different customers package to my door- you name it. And customer service really does not give AF. Needless to say, I'm on the hunt for a new supplier. Overnightprints is garbage.

Date of experience: July 21, 2017
Brittney S. Overnight Prints Rep
over a year old

We would like to resolve any issues that you have faced. Please provide me with an invoice number for the order that you are referring to. This way we can resolve any of the problems and issues that you have faced.

Warm Regards,

Overnight Prints

Texas
1 review
1 helpful vote
Follow Erica L.
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Calling themselves "Overnight Prints" has become a joke. They USED to be pretty quick, but recently, every order I place is significantly later than estimated. They have a disclaimer that their customer service folks like to snarkily point out that blames delays on the post office but the items are still in production when they were scheduled to arrive... can't blame the post office for that!

The quality of the items for the price is good, but if you need a fast turnaround, this is no longer the company to use.

Date of experience: August 2, 2022
Jaren A. Overnight Prints Rep
over a year old

Hello Erica, thank you for bringing this to our attention. We do apologize that you were not able to get the order by the estimated delivery date and for any miscommunication that you may have received. Please know that we try our best to get the order from us to the customer in a timely manner but unfortunately we can run into delays in production. We will take your comments into consideration as we investigate the customer service experience you had with our team. You may be contacted in the near future regarding the situation.

Minnesota
1 review
2 helpful votes
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All these good reviews have to be fake, look at other reviews online. This place is bad, my business cards we're horrible quality, they had weird color blocks around the edges. Their service was horrible, they kept giving me the run-around, and then lied that they were sending me replacements.

Date of experience: December 23, 2019
Oregon
1 review
0 helpful votes
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What a joke
July 15, 2017

I ordered cards for my wife and I. She needed cards in 3 days seemed like a great. Idea. So 45$ cards 100$ shipping all to get someone else's cards the day before her big real estate conference. I call to get them returned it's been a 4 week problem. When I got mine almost a week later they were horrible! Customer service and managers rude and incompetent.

Date of experience: July 15, 2017
Brittney S. Overnight Prints Rep
over a year old

Dear Tyson,

We are truly sorry to hear about the experience that you had. Please provide us with an invoice number for the order that you are referring to, so that we can resolve any of the issues that you have faced.

Sincerely,

Overnight Prints

Minnesota
1 review
0 helpful votes
Follow Chantal L.
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"We do not guarantee centering of image"
December 7, 2021

I recently ordered some business cards, and when they arrived the image was completely off center. When I reached out to customer service they said they can not guarantee the image will be centered so they gave me a refund. What a waste of time. Why would you provide a service for something if you can not execute it?

Date of experience: December 7, 2021
Connecticut
1 review
0 helpful votes
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Stay away from doing business with!
November 1, 2021

If your reading this, stay away from doing business with them!
If we could give them negative stars, we would. Ordered on 9-8-21. They stated order would be in about 2 weeks! It's now 11-1-21 and the website still says in production. We asked for a refund and they will not saying it's in production. It's been that way for weeks!

Date of experience: November 1, 2021
Texas
1 review
0 helpful votes
Follow Max M.
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I ordered some business cards from this company, and when they finally arrived, they were off-center, cut the wrong size, and the color and contrast was horrible, with streaks through the image. I could have done a better job on my home inkjet printer. When I tried to contact them about re-printing, they just ignored me.

Date of experience: July 24, 2019
Washington
1 review
3 helpful votes
Follow Mechele M.
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Not only was my order not overnight by any means, but it was 5 days late! Then, imagine opening business cards, a design you have had made by VistaPrint many times in the past, and discovering that they are all printed and cut wrong! There is white space on the top of some, the bottom of some, the right and bottom of some and the white space errors goes on. If it were consistent, it would be one thing. But it is not. I can honestly say I write almost no reviews, but a company that can't stand behind their work and calls themselves Overnight, (July 5th to July 19th) should be better. They will not resolve the issue with me either. BUYER BEWARE!

Date of experience: July 19, 2017
Brittney S. Overnight Prints Rep
over a year old

Dear Mechele,

We apologize for the recent experience that you had on your last set of business cards. We would like to rectify the situation that has occurred. Please provide us with an invoice number for the order that you are referring to.

Sincerely,

Overnight Prints

Utah
2 reviews
1 helpful vote
Follow Julian Q.
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Not only did our order come much later than expected, it came to the wrong address entirely. When I called to follow up about the order, the customer service agent was apathetic at best, and had me on hold for over half of my time on the phone. The best they could do was reprint and resend my order to ship a week after I REordered, so almost a full two weeks after they originally should have arrived. Horrible service, and horrible customer care. Do NOT use this company.

Date of experience: September 22, 2021
Louisiana
2 reviews
0 helpful votes
Follow Laura M.
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This is the third time I've ordered from Overnight Prints, and I am still satisfied. I submit my own design, and the cards always come out looking and feeling clean and professional. I see some people talking about the "overnight" part of the service, but I've never been in that much of a hurry so I just use standard shipping. The cards have never arrived damaged or defective.

Thank you for the great cards!

Date of experience: July 14, 2017
New York
2 reviews
0 helpful votes
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7 years & 0 problems
November 1, 2017

Ive been printing with Overnight Prints for 7 years and haven't had a single problem. I would highly recommend to everyone! The paper stock and printing quality makes me a loyal customer. Keep up the great work.

Date of experience: November 1, 2017
New York
4 reviews
8 helpful votes
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Really impressed
November 2, 2010

Really impressed. I got business cards from them a couple of times. The print quality was really quite good and the card stock itself wise nice and sturdy. I felt good giving them out b/c they didn't feel cheap or homemade. Thumbs up all around.

Date of experience: November 2, 2010
California
1 review
2 helpful votes
Follow KJ D.
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I would not do business with this company again. I paid a lot of money to get my order in a day or two and they came 3 days AFTER they were promised and at that point I didn't need them any more.

They should re-name the company because they can't ship you anything overnight. They are a rip off.

This was after I emailed the company asking a design question and they never got back to me. I should have known right then how my order would be handled.

Date of experience: July 7, 2017
Brittney S. Overnight Prints Rep
over a year old

Dear KJ,

We are sorry to hear that you did not receive your order on time KJ. Is there anyway that you would be able to provide me with an invoice number for the order that you are referring to? Once the invoice number has been provided, we will look into this order and will have someone reach out to you.

Overview

Overnight Prints has a rating of 1.5 stars from 399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Overnight Prints most frequently mention customer service, business cards and delivery date. Overnight Prints ranks 415th among Printing sites.

service
166
value
151
shipping
156
returns
119
quality
126
This company does not typically respond to reviews
+105