Otel.com

We were supposed to go to London but due to corona the borders were closed so we didn't. We've been writing them emails and all calling to automated message that told us to cancel the booking to get a refund. When we did so they've send us an email after around 2 months that their hotel supplier cancelled the refund and we won't have no money back. We've been writing them non stop again and it's just not possible to reach them. It's a biggest scam we don't know what to do please avoid them

I paid $2300 for a room at a Florida hotel just before COVID hit last year. I had to cancel the reservation. The hotel confirmed that Otel.com was refunded what it paid from my funds but Otel refused to return any payment to me. The phone number on its site did not connect to its location in Ankara Turkey or went to an unrelated entity. Attempts to communicate by other means were totally ineffective. Please stay away from this company.

I booked with them before COVID and needed to cancel. I emailed countless times trying to get ahold of them about a refund. They never once responded. They only have an international number to call so you get charged. We called once to try and resolve the issue, they said we would get a refund in 14 days. They lied, it's been months and Still no refund. I still continuously try and contact them but still no response. Do not use this service they are a scam.

I booked a non-refundable rate for a hotel in Sorrento for a 3 night stay in September 2020. Due to an unplanned medical procedure I couldnt travel either prior or following surgery. I got in touch with hotel who cancelled booking and wouldnt charge Otel.com. I sent several messages on Otel.com website explaining the situation and asking if I could have a voucher for future travel given that hotel werent charging them so they would not be out of pocket. Despite several messages they havent responded and I have to agree with all the negative reviews. Travel comparision websites such as Trivago and Trip Advisor should remove them with immediate effect given that they have staff who monitor reviews and can see from the awful way they conduct business. I wish I couuld give nil star rating.

Scam scam scam! Don't even think of booking with this site. They sold me a "standard individual room" and after paying it was a shared room! When i contacted the help center they opened an internal investigation to check if it was their mistake. 1 week later they answered me telling it was their mistake. But I had to pay the difference in the hotel and they would refund me later. When I asked how they were going to refund me, they never asked. Three times I asked. Each answer took 4 or 5 days. Embarrassing, an appalling service. And no customer service at all. Avoid this site because you won't have any help from them.

Otel.com is hosted by more reputable online booking sites like Trivago.
Otel.com does NOT deal with the hotel directly, but uses yet another online agent/broker for their bookings.
Booking took place on 01.02.2020 for 2020/05/21 - 2020/05/24. Two weeks before the commencement date (2020/05/21) hotel informed me that booking was cancelled. Still, automated vouchers kept arriving via e-mail, pretending all is in order.
When querying with Otel.com, no communication was received, not even an acknowledgement of receipt of such.
Ticket was logged on their site with request for refund, no reply as yet. Neither hotel nor intermediate broker/agent received funds, but intermediate denies information who cancelled.
The fact remains that they were unable to deliver a service for a booking that we did not cancel. Otel.com is still sitting with my money and doing nothing.
Stays away from Otel.com. They're neither worth your attention, time nor money.

Hotel was closed in Barcelona, Spain because of COVID, still Otel doesnt want me to cancel it because its a non-refunded hotel room. Come on, it's not possible to access the hotel and they still want me to just loose the money, didnt even offer reschedule or voucher. However, when creditcard company requested them, they are saying (after planned stay) they offered voucher or reschedule. Just BS.
Stay away, dishonest company, Turkish apparently

Avoid these as a plague, I've made an attempt to book a hotel stay with them, the booking did not go through for whatever reason but my card was charged, I have contacted them several times and received different contradictory messages, rang them which costed me a 15 pounds bill for 5 minutes conversation, they reassured me that they have not charged me on their side and the payment is pending but took the money anyway and later denied and insisted that they've not charged my card! It took me days and long conversations with my bank to recover the money! Scammers, unacceptable and hope that your scam company will disappear not to be seen or heard forever!

Buyer Beware I am like everyone else Booked Hotel Accomidation $1496. 20 for June last year notified in March to cancel due to Covid 19 and trying to get a refund after a lot of effort I was told refund would be paid by end of 2020

Otel is a scam. Do not use them. I cancelled my hotel reservation well before the cancellation deadline. I received a confirmation email saying the refund would take 10-14 days. I waited. No refund. I emailed them. It took about 3 weeks to get a response. That response claimed technical problems and it would take another ten days. I have gone to my credit card company for a refund. I still do not have a refund. I cannot understand why they appear on any referral web site.

I booked a room for a hotel in Italy thru Otel.com and it ended up being booked for a month too early. One of the biggest reasons for this was that their site fails to confirm your info just before you book and pay. Every other site I booked thru has a pop up at the end of the booking sequence showing you all the details of your booking-dates, room request, hotel etc except for this one. Once I hit pay the details came up and I immediately realized it was booked for the wrong date. All my attempts to get it changed thru customer service-now that's a joke- and live chat etc fell on deaf ears. It was booked months ahead of time. Beware it the worst booking site I used for the trip and customer service is non-existent. My attempt to reverse it thru my credit card company failed. I will never use Otel.com again.

I was charged twice by Otel.com for a single booking. I've attempted to contact them by every option available on their website. I've been blocked from calling their support number (wow, that's great customer support), their live chat is only intermittently available (and when it was, I was directed to put in a ticket "since that wasn't an issue they could help with"), and no one has responded to my support request that I put in 3 days ago. Overall, I would be surprised to find out that this site is anything other than a poorly run scam. If I could give a rating less than one star, I would.

I was directed to their site by Trivago and reserved 2 rooms for 2 nights at Hard Rock non refundable. Of course we weren't cancelling but due to Covid the hotel was closed. Otel refused to refund due to the strict refund policy. I have spent months trying to get a refund from credit card and Otel refuses to refund. The credit card company hasn't helped much at this point taking Otel's side each time they denied the chargeback. There are numerous people like myself that have come together through a Facebook group Scammed by Otel which documents their lies and deceptive practices and they deny claims based on their booking agencies refusal to refund. I even had emails from the hotel stating they didn't receive any money from the booking agency and there was no penalty for cancelling. Don't use Otel, Metglobal or HotelPro