Otel.com Questions & Answers

Here’s what consumers have asked with answers from Otel.com staff and previous consumers.

2 questions answered

50% answered in 1 day

Question:

Thanks for your reply. i will try them out as their hotel rates appear to be pretty good. the only downside that i can see is that the room descriptions on their website are not very detailed. i did call up their helpline and the operators were very helpful and attempted to answer my questions re: the rooms advertised on their site. when they couldn't help, they basically told me to contact the hotel directly with my questions. Thanks for your reply. i will try them out as their hotel rates appear to be pretty good. the only downside that i can see is that the room descriptions on their website are not very detailed. i did call up their helpline and the operators were very helpful and attempted to answer my questions re: the rooms advertised on their site. when they couldn't help, they basically told me to contact the hotel directly with my questions.

Answer:

Look at all the bad reviews for otel.com on sitejabber. Stay away!

By tony d. over a year old

See more answers (4)

Question:

I would like to know how you get a refund. i have written numerous e-mails requesting a refund and heard nothing!!! I would like to know how you get a refund. i have written numerous e-mails requesting a refund and heard nothing!!!

Answer:

Go through your credit card company. Not sure why I have to use 50 characters to say that but blah blah blah blah blah blah enoutgh?

By tony d. over a year old

Question:

Question:

Question:

Hi booked 2 hotel in spain , for june and sept cancelled both and had cancellation policy , they fail to refund money voucher not acceptable

Question:

Due to the corona virus i had to cancel my reservation. having a problem with getting a refund. who can i complain to

Question:

I booked 3 days in spain with them for january as i saw them on trip advisor and top cash back to thought they were ok. anyone had good experience?

Question:

I booked a room but it says i have a voucher- what does that mean?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Otel.com?