I was charged twice by Otel.com for a single booking. I've attempted to contact them by every option available on their website. I've been blocked from calling their support number (wow, that's great customer support), their live chat is only intermittently available (and when it was, I was directed to put in a ticket "since that wasn't an issue they could help with"), and no one has responded to my support request that I put in 3 days ago. Overall, I would be surprised to find out that this site is anything other than a poorly run scam. If I could give a rating less than one star, I would.