Otel.com

Like the other reviews, I paid for a hotel room because of price and discover that they take your money and DO NOT MAKE RESERVATION WITH HOTEL
The reservation number they issue you with has nothing to do with the hotel. If you contact the hotel you will find that there is NO RESERVATION. When you contact them they say they have asked the hotel for one and are waiting. You can wait indefinitely. By then you miss your cancellation period and guess what? Your money is donated to their Turkish coffers

I paid for a hotel room and the hotel is telling me I have no reservation. I was charged the amount of $272.34 and I can't get any information from the hotel or the booking website. They say it was nonrefundable and yet I don't have a reservation. How can I pay for a room reservation that doesn't exist? I am concerned based on others reviews that this whole set-up is a scam to take peoples money and then never go through the hotel to book the room. I want to book another room but I can't until I have this amount refunded back to me as it was close to $300 that I would be out if this is as illegitimate as it seems.

I have sent the seller multiple online messages and called but have gotten no answers. They cancelled my booking and said they fixed it in their system, but Team America has no record of it being reinstated and the hotel has no booking for me. I did not pay for a service that I am not receiving and I am not getting any word back from the company. This whole set-up is a scam that lures people to book rooms and then doesn't provide them with the service (room) they paid for.

BUYER BEWARE! -0 stars! I recently booked a reservation through Otel.com. As a result of the COVID situation, my hotel in Florida was not accepting guests. I contacted Otel.com SEVERAL times to inquire about rescheduling my reservation, or obtaining a credit or refund. They did not respond for several weeks, and then told me that there was a "no cancellation" policy. I explained that I did NOT cancel the reservation, nor did I wish to cancel the reservation... that I would like to know how and when my reservation would be rescheduled. I received no response from Otel.com. I contacted my credit card company to dispute the charge. After investigating and contacting Otel.com, the credit card company claimed that they were unable to reverse the charge because "the merchant is willing to work with me to resolve the claim". I have, yet again, contacted Otel.com and am unable to get any response. Even though their rates look favorable, I STRONGLY recommend finding another site through which to book your reservation. This company is extremely unreliable as well as unresponsive. It is not a U.S. based company, and you will have no recourse when they steal your money.

DO NOT BOOK ANY HOTEL WITH THIS COMPANY! otel.com is the most unscrupulous company I have ever dealt with, their dishonesty and pathetic response to customers who made reservations through them and were unable to travel due to COVID-19 is shocking, in over 30 years of travel I have never come across a company like them. I am part of a faceboook group of over 475 people ("scammed by Otel.com") seeking refunds or vouchers from them and they are refusing to refund, blaming "hotel suppliers" and "third parties" instead. Give this company a wide berth and do not use them for your travel arrangements!

In January, I have booked via Otel.com service for 4 nights (3rd-7th June) at a hotel in Barcelona. Everything was paid in advance. Due to the current Covid-19 Sanitary Emergency, I have requested to cancel the booking through the refund request service, and the Helpdesk of Otel.com answered: "the cancellation fee waiver request was rejected by our supplier partners due to the strict voucher conditions. Since our hotel suppliers are charging us full for this booking, unfortunately, we are not able to provide a refund. We appreciate your kind understanding."
According to what is stated on their website, and according to the current law both in Spain and in Italy (where I come from), I should be refunded due to the European policy on Covid-19.
Some days ago, I have written them another email, including the answer that I have received directly from the hotel. The hotel agrees in NOT CHARGING any cancellation fee for my reservation, and they suggested me to attach their email as proof in my next communications with Otel. The hotel stated they did not receive any email or refund request from them, despite they had written to me the opposite. Which is false. I have not received any answers, despite my new request tickets on their website. Moreover, I have received another email from the manager of the hotel, who could not contact them either, despite he had tried.

Otel.com and their owners Metglobal are scammers! THEY WILL NOT GIVE YOU YOUR MONEY BACK EVEN IF THE ACTUAL HOTEL DID! I booked a trip through otel.com for a hotel in South Beach before COVID hit the US. I asked hotel to reschedule the trip and they refused and cancelled it. Otel.com then refused to refund me the money. I contacted the actual hotel and they stated: they accepted the cancelled and refunded the entire fee at no charge. Otel.com denies this. THEY ARE SCUM BAG LIARS. DO NOT GIVE THEM ANY MONEY!

I BOOKED A ROOM THREW OTEL.COM, I WAS SENT A COFERMATION # AND A VOUCHER #, I WAS SUPPOSED TO PRINT THE VOUCHER # BUT THERE WAS NO WAY TO PRINT IT. HOTEL NEVER RECEIVED A RESERVATION OR THERE MONEY FROM OTEL ( THEY NEVER EVEN HEARD OF THEM BEFORE), I DID NOT GET THE ROOM THAT OTEL SAID WAS BOOKED, AFTER I PLACED A NUMBER OF CALLS, ( NO ANSWERS, DISCONECTED OR NO LONGER IN USE TELEPHONE LINES). HAD NO OPTION BUT TO PAY FOR ROOM AGAIN.
WHAT A SCAM!

I booked a hotel in Newport Beach, CA through otel.com. I booked it, but it did not have a page to confirm the information before it was paid. The dates had been switched and I then saw that the confirmation dates were incorrect. I immediately cancelled the reservation. Not only is the cost not refundable, but since I cancelled it they say I don't have a room. I paid $165, but now have no room, no refund. I called the hotel, and there WASN'T A BOOKING IN MY NAME MADE! OTEL.COM IS TAKING YOUR CREDIT CARD INFORMATION, TAKING YOUR MONEY, AND HAS A WEBSITE THAT PURPOSELY CHANGES THE DATES SO THAT THEY DON'T HAVE TO ACTUALLY BOOK YOU A HOTEL, AND THEY GET OUT OF REFUNDING YOU... The company is in Turkey, and does not have a 1-800 number. You have to just call Turkey, which is ridiculous. I have now being trying to fix this for 3 hours... #otel.com #scam #otel. Comscam #otel. Comfraud #fraud #otel. Comcreditcardfraud

Hello to all the people who read my review!
This site is a huge fraud!
You paid for your vacation? You can forget about your money.
No costumer service! Just liesssssss.
I booked a vacation in "Almyra" hotel trough this web site (otels.com) and paid for this vacation on 18. 7. 19.
A couple days ago i received a message from the website service that my booking was canceled by me.
I didn't cancel this booking, because i already paid for the flight tickets.
I contacted the customer service of the site and they told me I canceled the order on 19. 9. 19 and that the money would return up to 14 business days.
I spoke to several service representatives of the site and realized that this was a fraud!
The webmaster claims that I canceled the booking, he does not want to send me a reference on the cancellation. When I checked my credit charges, I saw that he owed me the amount on July 23,2019.
Now is 15. 8. 19 and i didn't see the refund.
I want to see my refund now! Immediately!
I think the Israeli police would be happy to handle such a fraud site!
I'm not going to leave the issue untouched!

I want cancel the reservation with ref. D******* for Hotel Pestana S. Tomé. According to their cancellation policy, I have a free cancellation until 05/15/2020. I have already sent several emails, messages online (through their online platform), messages via instagram and I don't get a response. Online chat has been disabled. The telephone number after 1 minute online, hangs up automatically. The F. A. Q on the website says that cancellation is only possible through my account. I've done it several times. The option to cancel this reservation is not functional. I select this option several times and the reserve remains active. And the cancellation confirmation email was never received. I cannot make this trip, because I am a nurse, and my May vacation was canceled due to the Covid-19 pandemic. In view of all your customer service being inoperable, I request the cancellation of the reservation until May 15th, and the refund of the amount already paid, in the amount of Eur480.99.
And thats it. Otel.com its like a ghost company... no answers... no nothing!