I ordered a a halloween themed puzzle from an ad I saw on Facebook for approximately $39.00 USD. A month later I received a Star Trek themed puzzle in a badly smashed box. The company is admitting they accidentally sent me the wrong puzzle, BUT THEY'RE ONLY OFFERING ME $6.00... when they clearly should replace it. I've asked three times now for either the correct item or a full refund and still no response other than a refund of $6. I've even offered to return the incorrect puzzle upon receiving the correct item. BUYERS BEWARE DO NOT GIVE THEM YOUR BUSINESS.

Shipping takes way longer than advertised on their website and as of June and July 2020 customer service is lacking to say the least. Items will arrive, just takes over a month and this store in Florida, US. Hopefully management will hire more customer service reps to assist in the alleged high volume of e-mails etc. In the end of my case, management did resolve the issue which is why I changed my initial one star review to three.

IF YOU HAVE BEEN WRONGFULLY DEFRAUDED AND SCAMMED BY METGLOBAL, OTEL.COM, HOTELSPRO.COM, OR TATIL.COM please got to facebook and search: scammed by otel.com and join us against metglobal!

hotelspro.com and their owners Metglobal are scammers! They have been taking advantage of travelers who had trips planned before COVID hit. The actual hotels are doing full refunds at no charge to these companies owned by metglobal and Metglobal and hotelspro.com are refusing to give people their money back.
THEY WILL NOT GIVE YOU YOUR MONEY BACK EVEN IF THE ACTUAL HOTEL DID! THEY ARE SCUM BAG LIARS. DO NOT GIVE THEM ANY MONEY!

SCAM ALERT!
DO NOT DO BUSINESS WITH THE FOLLOWING COMPANIES OWNED BY METGLOBAL:
OTEL.COM
HOTELSPRO
TATIL.COM
PAYTREAK

THESE ARE FAKE SCAMMING COMPANIES WHO ARE NOT ACTUALLY ACCREDITED BY THE ORGANIZATIONS LISTED AT THE BOTTOM OF THEIR WEBSITES

Otel.com and their owners Metglobal are scammers! THEY WILL NOT GIVE YOU YOUR MONEY BACK EVEN IF THE ACTUAL HOTEL DID! I booked a trip through otel.com for a hotel in South Beach before COVID hit the US. I asked hotel to reschedule the trip and they refused and cancelled it. Otel.com then refused to refund me the money. I contacted the actual hotel and they stated: they accepted the cancelled and refunded the entire fee at no charge. Otel.com denies this. THEY ARE SCUM BAG LIARS. DO NOT GIVE THEM ANY MONEY!

I ordered a dress on 3/8/2018 and received it in the mail on 3/24/18. The dress was just as it was described and I no longer feel like I got scammed. Just be ready to wait for your order for a couple of weeks with only one e-mail about shipping!