Bianca P.

I paid for a hotel room and the hotel is telling me I have no reservation. I was charged the amount of $272.34 and I can't get any information from the hotel or the booking website. They say it was nonrefundable and yet I don't have a reservation. How can I pay for a room reservation that doesn't exist? I am concerned based on others reviews that this whole set-up is a scam to take peoples money and then never go through the hotel to book the room. I want to book another room but I can't until I have this amount refunded back to me as it was close to $300 that I would be out if this is as illegitimate as it seems.

I have sent the seller multiple online messages and called but have gotten no answers. They cancelled my booking and said they fixed it in their system, but Team America has no record of it being reinstated and the hotel has no booking for me. I did not pay for a service that I am not receiving and I am not getting any word back from the company. This whole set-up is a scam that lures people to book rooms and then doesn't provide them with the service (room) they paid for.