YES! It is! We booked and paid for hotel in Greece in January and when we arrived at the hotel last week, they said Otel.com had cancelled our booking with them and showed us proof of that. AND we received no less than 3 reminders from Otel.com in the week leading up to the booking! Needles to say we had to pay the hotel directly as well. We have lodged a fraud case with our bank against Otel.com!