Orbitz

I am a travel agent. I used orbitz to book my client a honeymoon to Hawaii. I booked 2 airline tickets and a resort hotel. My client wanted to leave next day. I blooked the package at 12:20 and the flight left at 8:55 the next morning. I received confirmation of my booking and eticket numbers. I received a call from my client at 5:00 am from the airport. He was trying to check in for his flight and it told him that the flight had been canceled. I contacted orbitz and was told there was a problem with my credit card so everything was canceled. I never received an email regarding the cancellation. In fact, I received an email from orbitz at 4:55 am, the morning of the flight, saying my flight was confirmed and departing on time. Orbitz charged my credit card for the package and still cancelled the package. I have confirmation from the credit card company that they paid orbitz. I told orbitz this and they said I would receive a refund in 5-7 business days. They took my money and still cancelled my flight. I had to rebook my client at the airport for the next departing flight.
I book tens of thousands of dollars on travel and orbitz will NEVER get another penny from me!

On jun 18 2019, I reserved and paid for a rental car from aug 8th till aug 19th in Antalya Turkey. When I got there looked for their office or desk in rental car area even in parking area there was non. Then I called the telephone on rental car paper and asked them where should I pick the car up, to my surprise I was told the rental car reservation was cancelled. I asked them by whom and why. I was told "since you were not here at 12:00PM THE deal is cancelled". I told them that I rented the car for eight days not one day and it was prepaid that I need the car. I was told n o the reservation is cancelled. I told them fine I need the car anyway as a new deal rent me a car. I was told due to holidays in Turkey they run out of car and they don't have any car to rent me. I had to hire a taxi to go to my hotel. Next day I called them again same answer" the reservation is cancelled and we run out of car due the holiday" I had to rent another car from a local rental car and pay 3 time as much top of that my credit card was charged not only for full amount but also $11.00 per day for insurance of the rental car which I have never received. When I contested the charges to orbits I was told it is the policy of company if you were not there at 12:00 PM aug 8th the reservation is cancelled and there is no refund. If it is not day time robbery what else can be called

I have used Orbitz because it is convenient. I will never use them again. Two things I learned today that I think other travelers should know before using Orbitz. First the travel insurance is a joke. You basically need a terminal illness, and even then if you get a proper excuse to miss, you will still have to pay $200+ change fee and "difference in fare" which is extraordinarily high. If you decide just to change the flight, like I was planning today, (change the leg home only to same time next day) they were going to charge $200 change fee and an additional $1200 dollars for a total of $1400 dollars per person. This was from a non stop from Wichita, KS to Houston, TX! Then fee from their website and from United was listed at $430 and the original flight was $450 for the roundtrip. I totally expected to pay a fee, the $200 I get (sucks but I get) but to charge WAY over what the flight even costs is the worst business idea Orbitz could possibly have. I will never use them again. I booked our 1 way tickets back for less than 1/2 total of what they were going to charge me per person and just left the reservation as it was (meaning we will just miss the flight the previous day.) I never write bad reviews, but be aware... Orbitz flight insurance is a scam and a joke. To change a flight via Orbitz is also a scam and a joke. You are better off booking through any airline directly. Oh, and while I am at it, the "book hotel and airfare together for savings" is also a joke. Last 2 trips we compared before booking and could always get better deal on hotel, or same deal than booking on Orbitz with a flight. Just FYI. If Orbitz continues these types of misleading and gauging policies, they won't be around long!

I was planning a short trip and needed to make reservations for my hotel for three days. Today, I got an email for a 15% discount. I also had a small amount of Orbucks - for a previous flight. And I had a $50 voucher for a bad experience during that trip.

I talked to five different people over a period of two hours and was told all kinds of conflicting information - the hotel I wanted to book wasn't on the 15% discount program - even though the website said it was -- I couldn't use the 15% plus my Orbucks, and I was told by three people I couldn't use the $50 voucher, even though the voucher didn't have any restrictions on it. And two people said I could use it, but gave me two different conflicting ways to use it.

I finally got so frustrated, I told them I would never use Orbitz again or recommend it to anyone. I also had an Orbitz credit card which I called and cancelled.

I told them it was worth losing the $50 voucher and the Orbucks just to not have to deal with their ineptness.

The only reason I gave them one star was because I couldn't give them ZERO!

I had the worst expereince booking with Orbitz. I had booked a return trip on Etihad airlines from Chicago to Bangalore and back, for some reason I could not complete the return journey so I had to cancel the return trip. Inspite of cancellong well within the time limit, I was offered hardly any thing, believe me it was peanuts. I tried contacting the customer serivce on the numbers mentioned but it never went through. Finally i checked by googling the email, there was a response to the email, but it was very slow and took a long time. I was offered taxes as a refund which was hardly 100$ as compared to the 1000$ that i booked thr tickets with. They blamed the airlines for taking the money. I wrote a post on facebook as well, on their wall but they deleted the same and i never got to see my hard earned money back.

Never book with this website again, this was my last time booking with them. I will book using the airlines website next time not these third party booking websites. Please read the reviews before wasting your hard earned money with these websites.

They are not renting the car they found a third party company and when you need anything they do not provide the best support.

I reserved a car rental on Orbitz, once, and now they are like a gnat that won't go away, or that bad odor you can't get rid of. DO NOT USE ORBITZ UNLESS YOU LIKE RELENTLESS SPAM EMAILS, SEVERAL TIMES EACH WEEK. I worked to find their contact information to complain and turn off their emails. I got a response telling me it would take them 3 months to turn off the emails, that was a month ago. I warned them i would take this public if they didn't turn them off. Now you know the results. Don't even check flights, cars, or anything else. Don't pull up their website for any reason because if you use it, you will be hammered with junk, and they don't care. These kinds of businesses need to be taught civility.

I sent them a note explaining my posting to Social Media, but they still send email promotions, daily. Below is a response to my notifying them of this post. They don't care:

"We were sorry to hear that this issue about promotional emails had been posted to social media. Please be advised that your request of unsubscribing from promotional emails had been forwarded to our higher department. Please do understand that the process takes time because they need to scrutinize carefully the mailing list to be removed.

Thank you for choosing Orbitz.

Olivia
Orbitz Customer Service Team"

In Feb 2016 I booked a trip (flight and rental car) through Orbitz. While booking the rental car I kept getting an error on the website stating that they couldn't process the transaction and to try again, which I did and kept getting the error message. Come to find out that even though I was getting the error message the system was processing the booking thus I ended up with 6 rental car bookings. I called and customer service said that they had deleted all but one car booking. A couple weeks later I was looking at my credit card statement and saw that I was charge by Orbitz for two rental cars. When I called customer service they told me that it was the rental car problem not theirs. I disagree because it was Orbitz on the credit card statement, not the rental car company, and it was Orbitz that took the card for payment. I asked to speak to a supervisor and I was hung up on. I called many times asking for a supervisor and only received argument or they would hang up on me. I even tried emailing several times and the response was you have an active car reservation. I called Capital One to see if they could help. They called Orbitz while I was on the line and Orbitz hung up on them too. Capital One said that they would try to work it out with Orbitz. I went on the trip April 3-10, when I went to pick up the rental car the person there asked me about the second reservation, I explained and he said no worries he thought it was a mistake. Then I received a message last night from Capital one that Orbitz gave them 'evidence' that the charge was correct. I don't know what that evidence can be. How can one person drive two cars? The vacation has past and Orbitz can contact Budget and they can verify that I only took one car. I was charged $226.35 for something I did not want nor booked. At the beginning of this nightmare, I just wanted my credit card credited back for $226.35. I have wasted a lot of time, energy and emotion in getting a wrong righted. It bothers me that a company I have used for years is treated me like this, it is criminal.

I've used Orbitz for years and always had a great experience until this one. After this, I will never again use them. I booked a family vacation months in advance. I started getting weird text messages stating I needed to click a link to accept a change to my travel. It had my daughters name as the contact so I knew it was fraud. Plus, I figured I would receive an email should there be any legitimate issues. I finally called customer service just to double check. It took several days to finally get through as each wait was hours long and I had to eventually hang up. I left my number for a callback but never received one. When I did get through after a 3 hour hold one night, the gentleman on the phone was extremely rude and threatening. He said I needed to click the link immediately or he was cancelling my trip. I told him I wasn't comfortable clicking a link to accept changes without seeing the changes first. He laughed and said that's fine then I'll cancel it. We went around on the phone for 2 hours. I asked for a supervisor and he told me everyone in their company is equal and there are no bosses (which I know is bs). He also offered to put me back in the cue to wait another few hours to talk to someone else who would tell me the same thing. At the end I had to click a link despite my better judgement to avoid cancelling a trip on my kids. It was changed from a direct flight to one with several stops and I lost the money for the seats I had upgraded to and had to start over. I lost hundreds of dollars and what would have been a few hour flight turned into daylong travel. It was an awful experience and the customer service was horrendous. I've never been treated more rudely. Avoid them at all costs. I've read other reviews stating similar experiences where the service used to be good but is now the worst.

My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I called the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours. Three (3) days later no call was received. Furious at the lack of consideration, I took it upon myself to call them. After being on hold for another 20 minutes, the agent informed me that no manager was available to speak with me, but insisted I would be contacted by the first available manager within 1 to 2 hours. Three (3) hours later, I received no such call. Becoming more and more furious with this terrible customer service, I called again - only to be informed that Orbitz was undergoing a system update and I would have to call back 2 to 3 hours later. BTW, has anyone noticed that not a single agent speaks fluid English? So, to recap; my wife and I drove approximately 6 hours round trip for absolutely nothing; spent roughly 3 hours on hold only to accomplish zero; and have received no absolutely no compensation (other than a refund of the original booking) for a ruined get-a-way weekend. Word of advise: NEVER, under any circumstances use Orbitz to book ANYTHING - EVER! Unless you want to be like me - wasting even more of your time by typing this review that may or may not be read. NEVER USE Orbitz. TERRIBLE, TERRIBLE!

I had to give a star. I would like to give zero stars or -10. The first time I talked to customer service, it was right before Covid got serious in NYS. I was able to get through fairly quickly. However, the representative was rude and condescending. Not only that, but he outright cancelled my flight without setting me up for e-credits. After that, I was not able to get through to orbits for more than a month and a half! I tried several times. Their phone# was literally down aka not available! I was finally able to get through again in late May 2020 and fixed the airline credit situation. That phone call actually went pretty well and I felt the representative addressed my issue fairly and quickly. However, today I tried to redeem my credits. The representative behaves like a robot. I was on the phone for almost an hour attempting to schedule a flight! Finally, I hung up after being on hold for the 4th time for more than 10 minutes. I believe the representative neither understood nor cared one bit about what I was asking for. I also feel that she became frustrated with my request to investigate other flight options and put me on hold for long periods of time for that reason. Several times, she stated something and then put me on hold without confirming I understood what she said. I became so frustrated with the call after being put on hold for the 3rd or 4th time that I hung up and tried calling again. I am now on a waiting list to receive a phone call in 30-40 minutes (again!). I will never EVER EVER book through orbitz again. It has been absolutely the worst experience imaginable. Orbitz customer service is horrid

I have spent a total of 6 hours today on the phone to America from Australia trying to resolve a booking issue for our upcoming Xmas holiday.
Still not with a satisfactory result... ORBTIZ solution was "we are sorry but we cant do anything about this matter"! The issue was one of our accom booking requests being cancelled, for no reason and no explanation given. Although the last night was confirmed and money taken from our bank account, the first 3 nights accom in this place were cancelled. So ridiculous to only stay in the accom for night when we needed 4 nights!
ORBITZ will not honour the first 3 nights. ORBTIZ will not refund us the last one night. An agent for them on their phone number told me they were updating their systems this is probably what the problem was. Still they will not help, not at all! Instead I was told to check with my bank etc etc... I did go to my bank, who informed me (as I already knew) that my card and bank account are totally fine and there is no problem my end. They confirmed the one night accom money was successfully taken by ORBITZ.
I rang ORBITZ back again and thier agent said he could book it for me (after the first cancellation occurred). I gave him my card details. My bank informed me later (when I had to check again) that no-one from ORBITZ had even attempted to put that booking through - strange and concerning since i gave my card info out!
After being on hold for 2 hours - yes, thats right, on hold for 2 hours today - to speak to a supervisor... the solution was "sorry and we cant do anything. Can't refund the one night and cant process and confirm your first three nights". Very frustrating, as I pointed out to them, while all this cancellation of our 3 nights was occurring, the ORBITZ website was still showing the villa we requested had availability for those nights!
I have since booked through the first 3 nights through the villa themselves... and it cost me an additional $450.00 to what the original ORBITZ quote was.
DO NOT USE ORBITZ!

I purchased a vacation package in advance for the price and assurance for August 2019 from Washington DC to Cancun for 3 adults and 7 years old and 2 month old. Since I had my two kids which included the 2 month old, I made sure to purchase non-stop flights both ways even though one stop flights were cheaper. This morning, several weeks after the purchase, I got an email from Delta saying my inbound non-stop flight had been split into two separate flights making my 3 hour flight to a 10 hour flight with a stop in between. I called Orbitz who blamed Ameromexico; Ameromexico blamed Delta and Delta blamed Orbitz for selling a flight which was not there to begin with and described the sale as a bait-and-switch.

So, I called Orbitz again and they would not take responsibility, forget about helping their customer in some way. They kept on offering me canceling the flight and getting me a full refund which Delta would have done it without any objection as the flight interrupted by more than 90 minutes. Orbitz failed to take responsibility for selling me a package and not standing behind it. Now, the new direct flight had gone up where I had to pay additional $500 if I were to buy a different direct flight. After going through hoops and speaking to 5 different reps and managers, Orbitz finally transferred me to their corporate office at my continuous demand where I spoke with Marline (One of the managers) who at first had the same answer "it's not us, it's the airline and I have no control over what they do". However after staying in line with her for an hour and explaining my situation, I believe she finally came to terms that I was ripped off and offered to split the extra cost that I would have to pay to buy a new direct flight. After spending so much time and energy, I took that offer and called it a day as I had drained all my energy. I bought new direct flight with her and she cancelled the Delta flight but guess what? It takes up to 8 weeks for me to get my refund; drama never ends. Been buying vacation package with Orbitz and Travelocity for years but this was one the worst incident and example of an awful business practice as well as dreadful customer service- time to wake up Orbitz.

I had $73.29 in "Orbucks Rewards". I looked up the hotel I wanted to stay in and the Orbitz website said I could get the room for $45, and it said "Orbucks applied". Great. I booked it and my credit card was charged for $136.37. I immediately called Orbitz and was told that was because the hotel would not accept Orbucks as payment. WHAT?!?!? The Orbitz site claimed the room would cost me $45! They did not say "if the hotel decides to accept this". I couldn't cancel because the rate I chose was for a non-refundable room (plus, I really wanted to stay there that night anyway.) The rep refused to apply the Orbucks to my account or give me any credit on my charge card. She told me I have until the end of the year to use my credits somewhere else. I will do that. Then I will cancel my Orbitz account AND my Orbitz credit card, and will do business with someplace reputable that stands by what they post on their site.

IMPORTANT UPDATE: After calming down from my discussion with the so-called "customer service" rep described above, I called back and got a young gentleman who was everything the first woman was not. He not only agreed with me, he called the hotel, explained the situation to a manager and got her permission to cancel the non-refundable room. The entire amount was credited to my credit card. He then rebooked my room at the discounted rate, using my Orbucks rewards dollars. He was extremely professional and helpful, and quite apologetic about my first encounter. I would have easily given him 5 stars because he was the epitome of excellent customer service. I'm averaging his performance with hers to get 3 stars. So if you know you are correct, don't let a poorly trained rep in the wrong job talk you out of a bargain. Try again and see if you can get someone in the right job to do the right thing.

Last nite I used Orbitz to book a room. The hotel would not accomdate, so I called Orbitz, so that I may exchange my reservation for another hotel. The rep I told me that he cancelled and refunded my reservation, and that I would see the funds back in my card in 5 business days. I asked him how I was supposed to make a booking for that night then, since I only had about $10 left on the card after I booked the initial room. He asked if I had friend I could borrow the money from!?!?!?! I spoke to 3 different agents after, and got nowhere. They all just said that in order to book a room, I would need to have the funds. I DID HAVE THE FUNDS. I GAVE THE FUNDS TO YOU GUYS! So... after over 3 hours on the phone and explaining the urgency, (that the only funds I had for the room that evening, I had already paid to Orbitz and that I had no family or friends in the Phoenix area, absolutely no where else to go...) I was simply told "I don't know what else I can say to you Eric". So last night, for the first time in my life, I slept outside on a bench in one of the worst areas in Phoenix. I still have nowhere to shower, wash clothes and rest. This resulted in me missing a temp assignment I was supposed to work today to make more money for me to be able to book a room. And of course, I still have not received my refund from the Feb 15 booking, so it looks like I better start adapting to the homeless/on the streets lifestyle...

Thanks for nothing Orbitz! I will be sure to put you guys on blast all over social media and anywhere else I can!
Orbitz: A Company that will let a customer sleep on the streets, rather then fix their mistakes...