Mahmoud T.

On jun 18 2019, I reserved and paid for a rental car from aug 8th till aug 19th in Antalya Turkey. When I got there looked for their office or desk in rental car area even in parking area there was non. Then I called the telephone on rental car paper and asked them where should I pick the car up, to my surprise I was told the rental car reservation was cancelled. I asked them by whom and why. I was told "since you were not here at 12:00PM THE deal is cancelled". I told them that I rented the car for eight days not one day and it was prepaid that I need the car. I was told n o the reservation is cancelled. I told them fine I need the car anyway as a new deal rent me a car. I was told due to holidays in Turkey they run out of car and they don't have any car to rent me. I had to hire a taxi to go to my hotel. Next day I called them again same answer" the reservation is cancelled and we run out of car due the holiday" I had to rent another car from a local rental car and pay 3 time as much top of that my credit card was charged not only for full amount but also $11.00 per day for insurance of the rental car which I have never received. When I contested the charges to orbits I was told it is the policy of company if you were not there at 12:00 PM aug 8th the reservation is cancelled and there is no refund. If it is not day time robbery what else can be called