Eric F.

Last nite I used Orbitz to book a room. The hotel would not accomdate, so I called Orbitz, so that I may exchange my reservation for another hotel. The rep I told me that he cancelled and refunded my reservation, and that I would see the funds back in my card in 5 business days. I asked him how I was supposed to make a booking for that night then, since I only had about $10 left on the card after I booked the initial room. He asked if I had friend I could borrow the money from!?!?!?! I spoke to 3 different agents after, and got nowhere. They all just said that in order to book a room, I would need to have the funds. I DID HAVE THE FUNDS. I GAVE THE FUNDS TO YOU GUYS! So... after over 3 hours on the phone and explaining the urgency, (that the only funds I had for the room that evening, I had already paid to Orbitz and that I had no family or friends in the Phoenix area, absolutely no where else to go...) I was simply told "I don't know what else I can say to you Eric". So last night, for the first time in my life, I slept outside on a bench in one of the worst areas in Phoenix. I still have nowhere to shower, wash clothes and rest. This resulted in me missing a temp assignment I was supposed to work today to make more money for me to be able to book a room. And of course, I still have not received my refund from the Feb 15 booking, so it looks like I better start adapting to the homeless/on the streets lifestyle...

Thanks for nothing Orbitz! I will be sure to put you guys on blast all over social media and anywhere else I can!
Orbitz: A Company that will let a customer sleep on the streets, rather then fix their mistakes...