Scott g.

Had booked a motel on Orbitz via my phone a couple of hours before arriving at a motel. After arriving at the motel, they told us they had no reservation for us. We soon discovered the reservation had been made for two weeks down the road. The motel told us they could make a reservation for us but we would have to contact Orbitz to get any kind of refund for the future reservation. We then went back to my phone to make a new reservation at said motel since it was cheaper than reserving directly through the motel. Thinking it was all my fault for the mess up, I tried Orbitz again. This time I noticed after I had sent the reservation info it had changed the date on me to two weeks in the future. I hadn't noticed this the first time, so I had confirmed it that first time. We then tried my wife's phone and it was doing the same thing. I contacted Orbitz about this and they said there was nothing they could do, so no refund for the booking of the future reservation. I have been a faithful Orbitz customer for 18 years but have ended my relationship with them. I will now patronize Expedia, which is the company I ended up using due to Orbitz website screwing things up.