SmartFaresReviews 9,548

I had an issue with the booking of my flight where the price shown on their website during the transaction and the one that was charged on my card was different (not just a USD to CAD change issue).
The customer support service was prompt to call me and were very understanding following the show of proof (screen capture). Issue got resolved quite promptly. Now I am quite reassured that everything will go smoothly as they will help with any issue along the way.
Those are big money amount so thanks for that.

Gik nemt - dog tog det tid, næsten 24 timer før jeg modtog den endelig bekræftelse

I booked a multi city trip, the site came back with a number of options I chose one and flights were confirmed by the variuos airlines within hours.

I went to Google flights and selected my round trip. The only option for booking split the departure and return flights into two separate bookings, requiring me to book my departure flight with SmartFares and my return flight directly with Southwest Airlines. I proceeded to book, and promptly received emails with booking and flight information. So far so good. I can't give more of a review because the flights haven't occured yet.

No manejo mucho el inglés, pero me fue rápido el proceso y comodo

Everytbign was smooth, got the ticket within the hour and customer service helped me cancel some trip inssurance I also added by accident.

Rented a car to pickup in Christchurch, NZ and dropoff in Queenstown, NZ. Very low price, wide choice of cars, and low price for full coverage insurance.

All details, including layovers, date, times, and pricings are laid out for me to see how everything are calculated. Quick to navigate and put all my details in and booked my tickets in less than 5 minutes.

I was looking for a flight to Hungary and SmartFares gave an excellent rate. I was a little nervous as I had not heard of SmartFares before. The confirmation took a few hours to come through, but I checked with the airline and it was legit. The only downside I could mention was the price quoted was in ZAR (my currency) but unbeknown to me you actually pay in US dollars. So when the cost went through my credit card there was a difference due to the exchange rate. Still a really great deal though!

Es la primera vez que compro boletos por esta aplicación y me pareció súper facil

I just lost my dad. Last minute flight with 15week old puppy. After booking call and be sure they mark your pet before you arrive. Amazing experience. Tysm

Gave me a good price compared to some other places. Didn't upcharge me on anything, gave me exactly what they offered.
Definitely recommend, got my flight details within minutes.

Yo escogí su página pir mejor precio, al final me cobraron más caro que booking.

Y pues tuve que aceptar el precio por que en ese mismo vuelo van mi familia

I was called by a random number, and an Indian man spoke asking for more money for the flight I just booked. Sounded like a scam and he rung again. Sounds like a scam. I suggest you don't use Indians to ring asking for money. I had to ring the office and then got another Indian. Indian's calls are known for scamming people worldwide and I have been the subject of an Indian scam many times. I suggest not using indians as your business does not seem legit and professional and I am worried from time of booking till I get home from my trip in July that I have been scammed.

Confirmed reservation from smartfares but given airlines booking reference doesn't check with airlines itself, that made me fearful of missing my flight over some technicality or issue.

So many issues… first I called in advance to ensure there was baggage allowance as was shown on website during purchase, but then when I called to double check I was told I had no such allowance, I will fly tomorrow and am still not sure! Secondly I was shown fare in GBP on purchase, but it appeared as USD in my bank account, having to pay 10£ extra fees (5%)… the call centre ops are not helpful, a dreadful experience!

Fue muy fácil y rápido, además de que era la tarifa más barata

I found the booking on a South African site. When I wanted to pay it opened up another site which I did not realise was international (USA). I did the payment but the option to pay internationally was not activated on my card so the payment was declined. There was no option to resubmit the payment, only (after much searching) the option to call a number in the USA immediately. I do not have access to make an international call so I sent a 'live' message on the '24 hour access' message portal which no one has responded to as yet. Eventually, taking into account the time difference, I asked my sister to call on my behalf as the ticket is for her. She got through and was told she had to pay extra for the ticket for luggage allowance even though it clearly stated one hand luggage and one suitcase was part of the price. The person she spoke to said they would not charge her extra, yet when the card payment finally went through they had charged an extra R651.18. Quite a frustrating experience. So far everything else has run smoothly, prompt email notifications included.