SmartFaresReviews 8,172

Hi, Overall, my experience with your platform was good. However, I made a small mistake while entering a name, and I was charged an additional $187 to correct it. I understand that such changes can involve some administrative work, but I'd like to request that you consider allowing a 24-hour grace period for customers to make corrections without incurring extra charges. Many other platforms do provide free cancellations or modifications within this timeframe, and it would be a great customer-friendly improvement to your service. I'd really appreciate it if you could review this policy or make an exception in this case. Thank you for your understanding and support.

I am guessing this is the on-line flight group where I had to select seating and pay for it after the ticket price was paid. This is the trend, however there was a time that the seating was included, where one still was able to pick their seat. Getting too costly to have constant tacking on of fees! Otherwise, kept me informed well and appreciate doing so!

Easy check out. However, it is annoying to be forced to write a review. I've received two emails regarding this and it's not clear that my booking is complete without it.

CUSTOMER SERVICE QUESTION. When we chose other ITEM we cant explain my query.
Like for the example the price debited in my account 1062 euros and the invoice received in 1018 Euros.

Rapidez búsqueda y en cierre de operación

It's my first time to use SmartFares, and I was amazed with the ease of it and the price offered. Such a great website. I will continue to deal with you guys for most of my upcoming travels.

SmartFare has unexpectedly added multiple hidden costs, and I was shocked to be charged about USD 68 more than what was shown on your booking platform. This is completely unacceptable and feels like a clear case of misleading pricing. I request an immediate explanation and resolution.

La página esta un poco lenta pero espero todo valla bien con mi vuelo, siempre e sufrido inconvenientes con las compañías y aerolíneas y espero este sea la excepción

Very dissapointed with the service. An exsortinate amount to add a bag on. I have never expereinced this in all my time booking flights. Extra bag a third of the cost of the flight for two people. Absoluetly crazy!

I was charged extra because the fare is in USD but I was quoted in Zar so that's what I should have paid. Not happy and will never use this booking platform again.

I purchased my flight and chose the option to select my seats, so I paid extra for those seats, but they were never activated. I called you, and I was told that it could be done within 24 hours, but it wasn't done, and then I called again and was told 48 hours, and that didn't happen either. Later, after 48 hours, I contacted you again, and I was told that I would be refunded the cost. Now I'm waiting for the refund,. 😒

I bought the tickets with carry-on baggage included. I remember seeing it, but your confirmation shows none. And now you're asking me to pay 110 USD for the carry-on? Damn, that's bad...

SmartFares found a great flight at a great price, but after the booking went through and verified it was accurate on airlines own site, I received a call telling me they would have to cancel our flights unless we paid more money. They said the airline would no longer honor that fare. They eventually agreed to take less than they first asked for, which was still well below the airline's price, but it was a very frustrating experience.