SmartFares

After I received the ticket information, one person whose name Erwin called and emailed asked for my consent to charge to my credit card for the seat selected. The way he asked seems to be obviously that I need to pay, not ask if I wish to pay or not. If I want to choose my seat, I would have done it when I bought the ticket. Why do I need to wait for Smartfares agent to select and give me the option? I do not like the way SmartFares approach the customers like that way. I bought tickets with different agents but no one did that.

SmartFares made booking my flight quick and simple. The prices were better than most other sites I checked, and the process was smooth from start to finish. I received my confirmation right away, and everything went as planned. I'll definitely use them again for future travel deals and bookings.

Stated price in Euros and charged me USD I complained about the issue and nothing was done to solve. I ended up paying 20 Euros more of the current flight. Avoid them

The title is enough, thanks! With more words under if needed :D The agent assisting me was very patient, and I appreciate that. I'm already familiar with how luggage typically works with the tickets I book, but since it wasn't clearly included this time, I wanted to double-check. If you're looking to improve the customer experience, my suggestion would be to clearly include luggage details during the ticket purchase process. It would save time and avoid confusion.

No matter what exchange rate is used, the price you pay should not be any different to the price advertised.
Basic trustworthy customer service.
No excuse is justified.

I made a big mistake using smartfares to book my trip, the process has been very painful and time consuming. I was over charged for my bag which I then had to get refunded and will have to pay once I get to the airport. The seat assignment is not done until 1 week before the flight and I have little control over what seat they give me. Plus I have somehow ended up with the lowest fare level meaning that I cannot have a carryon bag and I will be the last person to board the plane (plus who knows what other trouble).
I could have booked the same flight directly from the airline at almost the same price with a better result and possibly even for less once all the additional fees kick in as things go. It would have taken me much less time as well, since I've had to contact them twice already with more interactions to go.
Overall then, a very poor experience and one that I will do my best to avoid in the future, starting with not using this company again.

Not that much of struggles
All went well during the entire process
I chose this Smart fare bcse it was the best price i could get for my family and it was easy to be used

L received quick feedback from customer service as they were so helpful and it has been a pleasure getting assistance from them. However there was an issue with additional charges that l encountered ontop of the fee that l was supposed to pay for the ticket in relation to airline fee changes which was not updated on the site which led to the cost of ticket become more costly.

It was my first time using the site but it offered the lowest price for the flight I was looking for and it was very easy to use and gave all relevant information to help me make a good choice. Thanks

I was booking a flight for me and my 11 year old daughter. The drop list won't allow me to choose 2013. I tried numerous times as a child, youth or adult. I won't allow me when I called in the operator women was rude, I tried again I got a gentleman and was going to book the flight for me for 700 and he was rude about it. I told him no thank you

I found my flight through Kayaak and paid extra for a carry on. On my smart fares ticket, it didn't say anything about a carry on. I called the airline and Kayaak, and both told me that they could not help me. Porter told me I would have to pay extra for baggage again. I'm hoping SmartFares will call me back to try and resolve this issue. Also, I saw online that SmartFares has a student discount, but I couldn't get it to work. Not sure if this is true or not though...

Being worry-free feels refreshing. It's as if a weight has been lifted off my shoulders, allowing me to fully immerse myself in the present moment. I can focus on other things without being bogged down by anxiety or stress. It creates a space where I can truly enjoy life.

Randomly tried but it okay application is logged so much and by mistake date taken change and they charged 65 $ for modified. I dont have option

The website was user friendly, the information required was detailed and easy to follow, the response time was quick, the airfares were definately the best priced and the confirmation of booking was received quickly.

I booked online. With in a hour had booking confirmation and my code to register with WestJet. Amazing

Smartfare provides best fare always. Process is smooth and easy. Only thing they don't show the baggage rules while booking so you have to check separately before booking.

Overall, the experience was smooth and easy to book. The reason for my four-star rating is the pricing. I was quite surprised to see the final checkout price was R1700 more than the original quote. That's a significant jump, and while I understand the fine print might explain it, I do believe pricing should be more transparent and upfront, especially when there's such a big difference from what was initially shown. That said, the overall process was efficient, and I'm happy with the service—just something to improve on for the future.

This is the first time if using your site. I can find competitive price.
I called a few times and phone can get through so fast and all are kindly willing to help me.
Thank you