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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Your constant emails asking me to confirm that I receive confirmation only to fill out this feedback form are unnecessary and spammy. Please stop sending feedback emails. I have my confirmation
Primero no pudieron generarme un cambio por teléfono por cambio de ruta aerolínea y luego accedieron
I thought I reserved and paid for seats for two of the longest flights to an fro my destination. I do no see them on the itinerary nor reflected in the final price.
So long as I receive my confirmation and itinerary, my rating will remain. I don't like that it says the ticket comes with 1 carry on and 2 checkins and when I tried to add a bag it cost $240. Confusing.
1.When I made the reservation for 2 flight tickets on 05/12/2025 the amount was R27,930-88, I made a screenshot as proof.
2.The actual amount that was deducted from my bank account is R31,130-90 and not R27,930-88 as per my reservation. That is a difference of R3,200-02.
3.As per a screenshot I made from your website this morning you were advertising exactly the same flights for R28,029-24. Also a difference of R3,101-66
4. I'vbe been trying as from Friday to resolve the payment issue.
La información fue facil de poner, nada complicado y la confirmación llegó al instante
Help me found the best tariff for plane when all pther apps hetting me higher price and charge me without acomplish reservation. This was fast good and easy.
I booked the tickets without reserving seats as to do this made the ticket price higher than other places. In the past when I book I don't reserve paid seats I choose free seats. Your employee Edwin phoned me at midnight to tell me I had to book seats as the tickets were paid through an agency. If this is the case I have to pay and additional Rs******* which makes your tickets more expensive than any of the other agencies and I would definately not have booked them. I will phone Air Mauritius later to confirm the tickets.
I got a phone call after the reservation when they told me about some unpleasant changes that disturbed me a bit, but at the end we did work out the problem.
Seamless, however final price should be shown both in USD and the equivalent in local currency for clarity.
Hello, my final price was R13,390, Why was R14338. 09 deducted from my account?
It had been okay, but the final price ended up being higher, and I only found out after I paid. According to other travelers, their tickets usually show up immediately with the airline, so I've been a bit worried.
I had to follow up multiple times in order for me to get my confirmation. It took well over 72 hours, and the process isn't clear. As an operations consultant, the process isn't seamless and pretty confusing. Probably won't use again. Main perk was the cost was very inexpensive.
The site kept crashing on me, but super cheap options to fly to Bali from LAX
I tried booking online with smartfares and it failed. An agent called Ravi called back 13 times and offered to book at a slightly higher price only for me to find out they booked without meeting my luggage requirements and refused to refund the cost of the luggage. Don't waste your money... book directly with the airline.
My experience has been smooth and easy so far just not sure on how to receive my ticket or do I go to ticket counter with your information that was sent to me?
This is my first time using smart fares and I was pleasantly surprised. Got the confirmation and ticketing information quickly. I appreciated the email asking if we received all necessary info to check in etc. I would recommend and use this service again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your experience. We appreciate your understanding and are glad we could resolve the situation to your satisfaction. Your feedback helps us continue improving our service.
Regards,
Smartfares