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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I booked the tickets without reserving seats as to do this made the ticket price higher than other places. In the past when I book I don't reserve paid seats I choose free seats. Your employee Edwin phoned me at midnight to tell me I had to book seats as the tickets were paid through an agency. If this is the case I have to pay and additional Rs******* which makes your tickets more expensive than any of the other agencies and I would definately not have booked them. I will phone Air Mauritius later to confirm the tickets.
I got a phone call after the reservation when they told me about some unpleasant changes that disturbed me a bit, but at the end we did work out the problem.
Seamless, however final price should be shown both in USD and the equivalent in local currency for clarity.
Hello, my final price was R13,390, Why was R14338. 09 deducted from my account?
It had been okay, but the final price ended up being higher, and I only found out after I paid. According to other travelers, their tickets usually show up immediately with the airline, so I've been a bit worried.
I had to follow up multiple times in order for me to get my confirmation. It took well over 72 hours, and the process isn't clear. As an operations consultant, the process isn't seamless and pretty confusing. Probably won't use again. Main perk was the cost was very inexpensive.
The site kept crashing on me, but super cheap options to fly to Bali from LAX
I tried booking online with smartfares and it failed. An agent called Ravi called back 13 times and offered to book at a slightly higher price only for me to find out they booked without meeting my luggage requirements and refused to refund the cost of the luggage. Don't waste your money... book directly with the airline.
My experience has been smooth and easy so far just not sure on how to receive my ticket or do I go to ticket counter with your information that was sent to me?
This is my first time using smart fares and I was pleasantly surprised. Got the confirmation and ticketing information quickly. I appreciated the email asking if we received all necessary info to check in etc. I would recommend and use this service again.
The fare was advertised at a price that is stll on the web for that price yet I was contacted to pay an increase and dispite paying to date I have no confirmation of my tickets
The price is unbeatable, but there are insufficient details about the ticket type. I noticed after booking that no carry-on luggage is allowed.
So before I made my booking through your service I read a lot of negative reviews about Smartfares and I was worried that it's a scan site. So far my experience is very positive and everything is going well.
I'll report back after I've actually taken the trip I've booked.
Website is tough to navigate and looks sketchy
Good so far. I don't like how I ment to fill out a survey before I fly. The email is crafted in a way that makes me feel like It's a required action.
Dear Customer,
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear things have been good so far.
We understand your concern about the survey email. Please rest assured that completing the survey is completely optional, and you’re not required to fill it out before your flight.
Thank you again for choosing us through the Jet Cost app. If there’s anything else we can assist you with, we’re here to help.
Regards,
Smartfares
Good so far. I don't like how I ment to fill out a survey before I fly. The email is crafted in a way that makes me feel like It's a required action.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your experience. We appreciate your understanding and are glad we could resolve the situation to your satisfaction. Your feedback helps us continue improving our service.
Regards,
Smartfares