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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Servicio ágil, seguro y muy fácil a la hora de hacer toda la reserva
Not happy because I bought my flight and didn't got my confirmation mail. When you answered the person by the phone said I must pay more to change my name and surname. I answered I needed a little time to look for ma card. I called and they said that I needed to pay 100USD more. Impossible to change flight or do something to ovoid it.
So one simple call to confirm my booking was to pay more of ½ of price more. This cannot happen. The people who were bythe phone was absolutely correct 👍🏻, but I think they could do something to make pay more money.
На данный вопрос ответить не могу так как я впервые работаю с этой компанией.
After booking tickets I received a call that the fare wasn't available on the tickets I booked and had to rebook one of my tickets. This costed an extra $200.
Appreciate quick decisions and customer sensitive actions. One suggestion to add showing up final travel summary prior to payment to evade customer anxieties.
Its good experience. But would like to have summary of ticket details befor payment done
I booked a ticket for 175 dollars and I was hit with an additional 145 dollars on account of supposed dynamic pricing, which was not true. I checked and the ticket became more expensive but by maybe 55 dollars, not 145.
But they cancelled it as soon as I didn't agree so hopefully I'll get back the initial payment.
Advice: Pay 5 dollars more but use an established agent.
My final booking price is higher than my original price due to I ask to correct 1 of the passenger name within 1 hour, there is no option to ask if the information is correct. The helpdesk is very helpful however, he claimed that 2 out of my 4 tickets have already issued by the airlines but the others 2 are pending unless I have to pay extra 500 euro for the price difference and at the same time to correct the name. I have no choice but to pay that otherwise I will loose the taxes for the issued air ticket which is higher than the price. This is the first time I am using this service, because in other website, if the price change, my booking will not be successful and I can search for other dates.
I booked my flight through SmartFares and the booking process was straightforward. After the booking, I received follow-up emails to confirm my reservation status. Overall, the experience was clear and professional.
La información fue facil de poner, nada complicado y la confirmación llegó al instante
Help me found the best tariff for plane when all pther apps hetting me higher price and charge me without acomplish reservation. This was fast good and easy.
Seamless, however final price should be shown both in USD and the equivalent in local currency for clarity.
Hello, my final price was R13,390, Why was R14338. 09 deducted from my account?
Good so far. I don't like how I ment to fill out a survey before I fly. The email is crafted in a way that makes me feel like It's a required action.
Good so far. I don't like how I ment to fill out a survey before I fly. The email is crafted in a way that makes me feel like It's a required action.
Everything was simple and to the point. It is nice that there is a follow up afterwards to make sure you received your flight confirmation.
Very quick and straightforward. Thank you!
I tried to get my frequent flyer information added for a Star Alliance flight. I had to request over 8 times to have it be put in for Air Canada and not the operating carrier. The agents, 2 of them as the 1st one had given up, kept saying that they are partners so it can go under the operating carrier. I continued to inform the agents that I need the number to be listed as Air Canada's and not the operating carrier's and the agents continued to say that it is the same thing when it is not. It is clear the agents do not know about travel and need more training.
Easy check out. However, it is annoying to be forced to write a review. I've received two emails regarding this and it's not clear that my booking is complete without it.
Dear Customer,
Thank you for your feedback and for choosing us! We’re happy to hear that you found the checkout process easy and our prices affordable. We apologize for the confusion regarding the review request — submitting a review is completely optional, and your booking is already complete even if you don’t leave one.
We appreciate you taking the time to share your thoughts and will work on making this clearer in the future.
Regards,
Smartfares
Why are you calling and harassing customers in such a rude and unprofessional manner? This number +1 *******528 is being called repeatedly. Why? Why? Why?
Dear Customer,
We sincerely apologize for any inconvenience caused and take your feedback very seriously. We understand your concern regarding the repeated calls.
Upon checking, it appears that our insurance team attempted to reach out a few times to offer optional travel coverage for your upcoming trip. These calls were intended purely as a courtesy, to ensure you were aware of the available protection options for your future travel—not to cause any frustration.
We truly regret if this came across as intrusive or unprofessional. Please know that this was never our intention.
We kindly request that you contact us directly so we can review this matter in detail and ensure your preferences are fully respected moving forward.
Regards,
Smartfares
La página esta un poco lenta pero espero todo valla bien con mi vuelo, siempre e sufrido inconvenientes con las compañías y aerolíneas y espero este sea la excepción
Dear Customer,
Thank you for sharing your feedback! We’re sorry to hear the page was a bit slow, but we’re happy to confirm that your booking has been successfully completed. A confirmation email has already been sent to your registered email address. If you need any further assistance, please don’t hesitate to reach out to us — we’re always here to help.
Safe travels, and we hope this trip is a smooth and enjoyable one!
Regards,
Smartfares
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear things have been good so far.
We understand your concern about the survey email. Please rest assured that completing the survey is completely optional, and you’re not required to fill it out before your flight.
Thank you again for choosing us through the Jet Cost app. If there’s anything else we can assist you with, we’re here to help.
Regards,
Smartfares