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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The fare was advertised at a price that is stll on the web for that price yet I was contacted to pay an increase and dispite paying to date I have no confirmation of my tickets
The price is unbeatable, but there are insufficient details about the ticket type. I noticed after booking that no carry-on luggage is allowed.
So before I made my booking through your service I read a lot of negative reviews about Smartfares and I was worried that it's a scan site. So far my experience is very positive and everything is going well.
I'll report back after I've actually taken the trip I've booked.
Website is tough to navigate and looks sketchy
Good so far. I don't like how I ment to fill out a survey before I fly. The email is crafted in a way that makes me feel like It's a required action.
Good so far. I don't like how I ment to fill out a survey before I fly. The email is crafted in a way that makes me feel like It's a required action.
Had mistakes on my confirmation phoned the suppled number, got the wrong department and the person ended up hanging up on me. On the third call i got through to a person who could help me. Very upsetting.
Dear Customer,
We sincerely apologize for the frustrating experience you had with our phone support and confirmation process. Your feedback is important to us, and we are taking steps to improve our service to prevent this from happening again.
Please feel free to reach out directly for any future assistance—we’re here to help.
Regards,
Smartfares
Don't want to leave a review but forced to under the pretext of confirmation of if I received my booking. Original experience was a 4/5 but changed to 1/5 after being tricked to review under false pretext.
Don't want to leave a review but forced to under the pretext of confirmation of if I received my booking. Original experience was a 4/5 but changed to 1/5 after being tricked to review under false pretext.
excelente.mi sobrina compro mi pasaje rapidamente
1) no live chat on the site, only imitation 2) customer support only by phone - nonsense nowadays 3) incorrect information both for booking (I choose check-in luggage option and received ticket with no luggage by email) and when answering my claim (information about refund by phone differed from information contained in your customer service emails) 4) the customer support call was made during the overnight time with no care for time difference even though it can be clearly seen on the customer data. VERY LOW QUALITY service
Good but 1)no confirmation about luggage option with Royal Maroco, I have to rely on my choice at Momondo 2) too many options that are not really needed. Overall it's good
- Due to the poor communication I had with one of the staff members, I ended up paying for an extra bag which I later cancelled out and only a third of what I paid for the bag was reimbursed.
- I also encountered a problem where the price increased after I had already selected the tickets and submitted my forms at the lower rate.
I needed to top up on my airfare, and this was communicated quickly and efficiently. After my confirmation my booking details were sent quickly.
Everything was simple and to the point. It is nice that there is a follow up afterwards to make sure you received your flight confirmation.
Very quick and straightforward. Thank you!
I tried to get my frequent flyer information added for a Star Alliance flight. I had to request over 8 times to have it be put in for Air Canada and not the operating carrier. The agents, 2 of them as the 1st one had given up, kept saying that they are partners so it can go under the operating carrier. I continued to inform the agents that I need the number to be listed as Air Canada's and not the operating carrier's and the agents continued to say that it is the same thing when it is not. It is clear the agents do not know about travel and need more training.
I had a great experience booking with SmartFares. The prices were very competitive—definitely lower than many other sites I checked—and the booking process was quick and straightforward. Everything went smoothly from start to finish, and I appreciated the clear communication throughout. Overall, good prices and a good experience. I would gladly use SmartFares again for future travel.
The experience has bern good so far although I am unclear whether my seats are confirmed, as I received a message that was unclear. I selected and paid for seats both directions of the round trip flight. It is a long flight and I want to make sure to be in the seats I selected. Thank you!
Dear Customer,
Thanks for sharing your experience—I'm glad things have started off well. I understand how important it is to have your seats confirmed for such a long trip; feel free to reach out directly so we can double-check your seating and ensure everything is set. Safe travels!
Regards,
Smartfares
The price on ur aap and price you demanding from customer after booking complete is not good i have bad experience to by from your site.
Me quede con la duda de la confirmación de vuelo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear things have been good so far.
We understand your concern about the survey email. Please rest assured that completing the survey is completely optional, and you’re not required to fill it out before your flight.
Thank you again for choosing us through the Jet Cost app. If there’s anything else we can assist you with, we’re here to help.
Regards,
Smartfares