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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I had a great experience booking with SmartFares. The prices were very competitive—definitely lower than many other sites I checked—and the booking process was quick and straightforward. Everything went smoothly from start to finish, and I appreciated the clear communication throughout. Overall, good prices and a good experience. I would gladly use SmartFares again for future travel.
The experience has bern good so far although I am unclear whether my seats are confirmed, as I received a message that was unclear. I selected and paid for seats both directions of the round trip flight. It is a long flight and I want to make sure to be in the seats I selected. Thank you!
The price on ur aap and price you demanding from customer after booking complete is not good i have bad experience to by from your site.
Me quede con la duda de la confirmación de vuelo
No entiendo inglés entonces es difícil saber qué dicen los correos
No entiendo inglés entonces es difícil saber qué dicen los correos
Though it was good and smooth experience, yet needs some improvement,
1. Payment confirmation time
2. The itinerary: if can be as other portals as attachments will be better
Dear Customer,
Thank you for your thoughtful feedback. We’re pleased to hear your experience was smooth and appreciate your suggestions regarding payment confirmation and itinerary presentation, which we will carefully consider to enhance our service. We look forward to assisting you again soon.
Regards,
Smartfares
My booking was made and I got a detailed email afterwards confirming the flights ans pricing contact numbers etc.
So far so good! Greta service compared to other times I have booked!
Dear Customer,
Thank you for sharing such kind words about your booking experience! We strive to provide clear communication and great service at every step, so it means a lot to hear how smoothly everything went for you. Looking forward to helping with your next adventure!
Regards,
Smartfares
This rating is only in ease of booking …
This is the first time booking a flight with SmartFares and had a good experience. The only thing I did find was the airfare that was given while booking was not the amount that came off the credit card.
I highly recommend SmartFares, the booking process was easy and fast as well as when I had made a mistake, they went out of their way to resolve it for me. Thanks
Solo espero que salga todo bien, por alguna rason todo es en ingles, agradeceria si pudieran me contactaran 9 *******
Impossible customer service. Rude, incompetent
Encontre lo que buscaba a buen precio y excelentes horarios.
I have a booking reference but it doesn't work on the airlines website or app because it wasn't booked directly through the airline
I have been using SmartFares to book all my international travels this month, and I had a wonderful experience! Michelle, who helped me with my flight reservations, was excellent, professional, and attentive to all my travel needs. Thank you!
Muy mala atención, la persona que habla español que atiende, le gusta hablarle mal, es un perro y le gusta colgar la llamada, no vuelvo a hacer una reserva con ustedes y voy a reportar esto
My flight never showed up on the airlines website so I contacted SmartFares and was told that my flight hadn't been confirmed and that the cost had gone up almost $175 dollars and that I would need to pay the new fare cost. I said I would just cancel my entire purchase before I paid extra for someone I already paid for at which time the agent said they would confirm the original purchase at the original price. A couple hours later I was able to see my flight on the airlines website. I'm not sure if this is a normal scam the company runs or just something the individual I spoke to was running.
It's hard to rate at this time. I'm not sure what to expect, having never worked through you. I found it confusing at the end with all the extra costs if I chose to use them. I paid extra I thought for cancelling if I chose to do so, but I don't think that is what it was for. Time will tell if I should give you a 5 star rating.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for sharing your experience—I'm glad things have started off well. I understand how important it is to have your seats confirmed for such a long trip; feel free to reach out directly so we can double-check your seating and ensure everything is set. Safe travels!
Regards,
Smartfares