SmartFares

It was a good site and cheap flights with good prices and I got my tickets and details for my upcoming flight right away.

Everything was smoothly and fast, I got the feedback with the itinerary then the ticket in my email address after the payment was made. I am absolutely delighted.

I didn't have a good experience with the agency because I purchased the ticket, and shortly after, they sent an email saying they had an issue completing the purchase. After spending 30 minutes on the phone, the purchase was finally completed using the same card, but I was charged $50 more because, according to the company, the price had changed. A few hours later, there was a $1,000 purchase attempt on my card under the company's name.

Smart Fares was clearly not a reliable company for flights, I would not recommend them. They were very difficult to deal with when asking for a cancellation, I had to call many times and they could not provide me anything in writing stating that I would be refunded. They charged my credit card twice for a flight that was non existant, I had to get my bank involved.

We booked flights today for our family, $4500 worth. Received an email right away saying there was a problem and then they immediately called us. They said the airline wouldn't honour the rate they sold us our flights at. We argued they advertised it, that's what we wanted to pay. They asked us to change our flights around on different days. We reported them to Visa, and after much arguing they cancelled our booking. Used FlightHub instead.

I had problems with my credit card in the payment because of a limit in the first payment that I solved with my bank executive. Then a smartfares agent tried to do the payment but the flight I have reserved was complete so they offered me another flight more expensive. We were in a 1 hour phone call when it was not necessary to be all the time in the call. Then the smartfares agent told me that the new resevation was also unavailable so he offered me another more expensive flight (US$600 more than the first one). The agent told me that I could not cancel the reservation so the only option was to get the more expensive reservation.

I tried booking my airline tickets via smart fares. The process was simple but when it came to making payment it was a disaster. The fares quotes on the web page were wrong and payment could not be made. The call Centre was trying to be helpful but could not assist.

I booked a ticket and trying to cancel next day, still within 24 hours period and I was charged of a fee of $150 when I was suppose to get a full refund.
I will be reporting this to BBB for this transaction.

I tried to book flights for 5 people. I did not receive a booking confirmation. I tried calling Customer Services but the number was not available since my booking until now. No response or support via email either. My flight option is no longer available and therefore I don't know what option is available to me but don't know how to contact SmartFares.