Overview
SmartFares has a rating of 3.8 stars from 7,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartFares most frequently mention good experience, customer service and easy process. SmartFares ranks 6th among Travel sites.
Instant Feedback
Is disgusting that when you buy say that the price is other, that you should pay more, and don't return money, don't give better options when not is my fault. Is totally disgusting
I had a decent experience. A little bit surprised that the payment did not require any validation.
For some reason one of my first names appeared as the middle name of my daughter. I hope we won't have any issues when boarding.
I am very happy with the service I received from Smart Fees, however, I am struggling to get hold of them via their telephone line. But overall, happy with the service.
Booked trip online and proceeded to make payment. Payment was declined. Called the agent to query and was told it was due to price change of over usd700 compared to online fare. I checked same fare with Airline direct and fare was usd700 cheaper! Lol. Paid Airline direct for exactly same trip usd700 cheaper than I tried to pay online. Unsuspecting and less savvy customer would have been cheated.
I booked a flight more than a week prior and the company didn't book with the airline. Then a week and a half later they sent me an email saying call us we cancelled your reservation. Didn't even say anything about a refund or how to re-book. When I called they didn't listen or try to correct. They just kept saying call your bank.
Dear Customer,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We want to clarify that multiple attempts were made to contact you using the number we had on file, but unfortunately, we were unable to reach you as the number was listed as invalid.
We also want to address the concern about the fare. Our fares are dynamic, meaning they fluctuate based on availability and demand, and unfortunately, this is the reason we were unable to honor the original fare at the time of your booking.
We completely understand your frustration and truly regret that we couldn’t resolve this matter to your satisfaction. Please don't hesitate to reach out to our customer service team directly for further assistance. We appreciate your understanding.
Regards,
Team Smartfares
Great price and user experience.
Impressed that the fare was lower than at the airline's site. Will definitively use it again
Price went up after initial booking which was disappointing but still seemed like the most affordable price. No checked bag. Hopefully no bad surprises down the line.
All good. My bank blocked my payment but Smartfares were very reactive and quick to respond and help me solve the problem.
First of all, I did not want a flexible ticket, and when it was confirmed on my website, it had added the flexible fare. Secondly, you sent me a note about confirmation. You never confirmed my ticket, I just took a screenshot of my own order with the reservation code at the time of order. The mail you sent me was to have me confirm or disconfirm if my order had come through. If I hadn't received a confirmation, I had no option. But to send a note to your customer email, which I did. The email you said I could use could not be used. I tried several time and had the right mail address. It came back saying I could not use the mail. Very bad service, but I have my reservation number only because I took a screenshot of my own order. I would ask to have the flexible fare part returned, but I fear yet again not to hear from you. I won't use your services again if there is no positive response to my request. I suspect you have sent text to my home phone since that is the only phone you got from me, but sending text to a home phonet is of course not possible. That is also why I gave you my email address. Boerge Bakken, Canberra (*******@live. Com)
Everything was clear thank you so much. I was told what to do and everything was easy to follow and great price.
The customer services was answering my messages in time and advised to wait but the waiting time was almost 7 hours to receive the ticket
Great and easy website and very fast and great prices! Prices can not be beat. I definetely would recommend this site to all my friends and family, and I would be using this website everytime from now on.
Dear Customer,
Thank you for the awesome review! We're so happy to hear you had a great experience with our website and that you found our prices unbeatable.
Your recommendation means the world to us, and we can’t wait to continue serving you and your loved ones in the future!
Regards,
Team Smartfares
The booking process was really okay. I did not have much trouble with it. I wish I would have received a receipt and/or e-ticket along with the booking confirmation. Reading the reviews online, I will be honest, threw me off a bit.
When I booked my flight, it originally had checked bags for 2 people, and the ability to sit next to my partner, but then I got a call saying that it would cost an extra 14 dollars, I wouldnt be able to sit next to my partner, and I would have to pay extra for baggage. I get that the booking changed between the time that I ordered and when they processed the order but I should not have to pay for that error by an extra 164 dollars. Would not recommend to anyone, In fact I would recommend them not to book with smart booking again
It is very specific website, where finding tickets is very easy and in a good price as well! Thanks again for your service!
QuickTime and efficient. It was very easy to book choose the most convenient flight and book it.
Good price
Great and fast paced easy to use, follow up fast with email and great site to buy ticket. Good price too
Disappointed with my online experience due to the unavailability for a booked ticket but later confirmed to be a time-out promotion.
There are a lot of hidden fees/cost and unclear details, and they will cost you more than what you saved, and will ruin your vacation.
Dear Customer,
Thank you for sharing your feedback. We’ve reviewed the booking you’re referring to and can confirm that your reservation was successfully processed, with the e-ticket information sent promptly. We were able to provide you with a discount, offering a fare lower than the market rate.
At SmartFares, we take pride in being transparent about all charges. We ensure that all details, including costs, are clearly outlined on our website during the booking process. There are no hidden fees, and everything is provided upfront before finalizing your reservation.
We are committed to resolving any issues you may have and ensuring a positive experience. Please don't hesitate to contact us directly at customerservice@smartfares. Comfor any further assistance.
Regards,
Team Smartfares
I was charged some 500 pesos extra what the price was shown and it was not mentioned anywhere. I think you guys are misleading information.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback! We're glad to hear that you had a decent experience overall.
We see that you were able to speak to one of our representatives, and we're happy that they could assist you with your query.
If you need further assistance or have any other questions, please feel free to email us at customerservice@smartfares.com. We’re always here to help!
Regards,
Team Smartfares