Overview
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Меня удивило что не надо давать паспортные данные, пока не знаю будут проблемы или нет
Довольно быстро и просто, подбор билетов хорош
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Thanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanksthanks
Оформил бронь,жду билеты,очень переживаю,чтобы было всё хорошо
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Рада с вами лететь, комфортно, безопасно и очень быстро
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members