Overview
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
RECIBI SATISFACTORIAMENTE LA INFORMACION QUE SOLICITE
Je n ai reçu aucun document de réservation valide
...,...
FUE BUENA, SIN NINGUNA COMPLICACION,Y TARIFA ECONOMICA
...
Relatively simple to navigate the site, secure the tickets. I reviewed my order, several times, before submitting it, When I received my confirmation, my last name, was misspelled, not one letter, but three, were off. I can assure you, I know how to spell my name, would not have made such an egregious error. There was no way to correct the spelling without paying a $ 75 fee. Suffice to say, that left a bad taste in my mouth. I see below, you still have it misspelled my name again. It does not begin in" D", nor the letters that follow. I've corrected it to reflect the proper spelling of my last name.,
I bought a ticket luggage included. Once I paid I ve been told " maybe there will be additional charges for luggage, please visit the website if the company" which I did. No informations about this. At the airport, I had to pay 100 dollars. Never ever again.
Directed to Smartfares site via Skyscanner for a flight to Thailand, £706 per flight X2. Paid for seat allocation, another £36. Paid on my credit card and waited for confirmation e-mail. I then receive an e-mail stating that my reservation was not confirmed and I had to call Smartfares to verify my booking. The operative then tells me that the flight I had booked has'nt been released yet (Christmas 2025) and that particular flight would be £1450 each.I informed the operative that it's illegal to offer flights that are'nt available and refund my money immediately.It took 3 days to refund my money. Avoid this company at all costs
Dear Customer,
We’re truly sorry to hear about your experience, and we understand your frustration.
After looking over your case, we found that we couldn't confirm your reservation because the fare we initially offered was no longer available. The fares displayed on our platform are real-time and depend on seat availability, which can change rapidly. As a travel agency, we do not control the airline’s inventory, and despite our best efforts, we couldn’t secure the ticket at the advertised fare. As a result, we had no choice but to cancel the transaction.
We’d also like to clarify that when a transaction is cancelled, the original authorization should typically disappear from your statement within 24-48 hours. However, some banks may not immediately recognize void requests, which can result in a delay in updating your statement.
We apologize for any inconvenience this has caused and appreciate your understanding.
Regards,
Team Smartfares
SATISFACTORIA, A AL HORA DE ECOJER EL PROCESO
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Ok! Все отлично! Подтверждение получил, по mail.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your valuable feedback. I am pleased to hear that you successfully navigated the minor issues and that our options and rates aligned with your expectations. We look forward to the opportunity to serve you again in the future. We appreciate your patience and are committed to enhancing your experience for an even smoother process next time.
Sincerely,
Team SmartFares