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SmartFares

Overview

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 10 days

Instant Feedback

6,122 reviews
How would you rate SmartFares?
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Colombia
1 review
0 helpful votes
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December 12, 2022

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Date of experience: December 12, 2022
Colombia
1 review
0 helpful votes
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January 5, 2023

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SmartFares attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2022
California
1 review
0 helpful votes
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N/A
January 18, 2023

N/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/AN/A

Date of experience: January 18, 2023
Egypt
1 review
0 helpful votes
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Confirmed
January 21, 2023

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Date of experience: January 21, 2023
DO
1 review
0 helpful votes
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Muy bien
March 19, 2023

Excelente muy buena e. Se Puede. Seguir usando

Date of experience: March 19, 2023
Chile
1 review
0 helpful votes
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BUENA
October 11, 2022

BUENA EXPERIENCIA, LO MALO ES QUE ESTA LA PAGINA EN INGLES

Date of experience: October 11, 2022
Colombia
1 review
0 helpful votes
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INFORMACION
December 16, 2022

ME PARECIO UNA PAGINA CON MUY BUENOS PRECIOS, Y FACILIDAD PARA COMPRAR

Date of experience: December 16, 2022
Florida
1 review
0 helpful votes
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Cobro anticipado
April 9, 2023

El cobro del TICKET fue realizado pero ajn no llega la confirmación a mi correo

Date of experience: March 10, 2023
Mexico
1 review
0 helpful votes
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January 25, 2023

……………………………………….//……………………………………………………………………………..

Date of experience: January 25, 2023
Puerto Rico
1 review
0 helpful votes
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Buena experiencia
March 21, 2023

Bastante rapido y seguro hasta el momento...

Date of experience: March 21, 2023
Texas
1 review
0 helpful votes
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January 25, 2023

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Date of experience: January 25, 2023
Guatemala
1 review
0 helpful votes
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March 10, 2023

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Date of experience: March 10, 2023
Chile
1 review
0 helpful votes
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NO TENGO EL TICKET
January 27, 2023

NECESITO EL PASAJE PARA PODER IMPRIMIRLO O TENERLO EN PDF

Date of experience: January 27, 2023
MD
1 review
0 helpful votes
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Great
December 9, 2022

!¡!

Date of experience: December 9, 2022
Peru
1 review
0 helpful votes
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March 3, 2023

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Date of experience: February 1, 2023
New York
1 review
0 helpful votes
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February 5, 2023

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Date of experience: January 6, 2023
Illinois
1 review
0 helpful votes
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November 15, 2022

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Date of experience: October 16, 2022
Canada
1 review
0 helpful votes
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January 31, 2023

...:...

Date of experience: January 31, 2023
Mexico
1 review
0 helpful votes
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RAPIDA Y CON BUENOS PRECIOS
March 15, 2023

FUE LA PAGINA QUE ME DIO OPCIONES DE COMPRA Y DIFERENTES HORARIOS, EN GENERAL TODO COOL.

Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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March 11, 2023

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Date of experience: February 9, 2023