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Amanda H.

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Experience: Travel

Member since June 2020

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1 Review by Amanda

I had to give a star. I would like to give zero stars or -10. The first time I talked to customer service, it was right before Covid got serious in NYS. I was able to get through fairly quickly. However, the representative was rude and condescending. Not only that, but he outright cancelled my flight without setting me up for e-credits. After that, I was not able to get through to orbits for more than a month and a half! I tried several times. Their phone# was literally down aka not available! I was finally able to get through again in late May 2020 and fixed the airline credit situation. That phone call actually went pretty well and I felt the representative addressed my issue fairly and quickly. However, today I tried to redeem my credits. The representative behaves like a robot. I was on the phone for almost an hour attempting to schedule a flight! Finally, I hung up after being on hold for the 4th time for more than 10 minutes. I believe the representative neither understood nor cared one bit about what I was asking for. I also feel that she became frustrated with my request to investigate other flight options and put me on hold for long periods of time for that reason. Several times, she stated something and then put me on hold without confirming I understood what she said. I became so frustrated with the call after being put on hold for the 3rd or 4th time that I hung up and tried calling again. I am now on a waiting list to receive a phone call in 30-40 minutes (again!). I will never EVER EVER book through orbitz again. It has been absolutely the worst experience imaginable. Orbitz customer service is horrid

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