Sue M.

I had $73.29 in "Orbucks Rewards". I looked up the hotel I wanted to stay in and the Orbitz website said I could get the room for $45, and it said "Orbucks applied". Great. I booked it and my credit card was charged for $136.37. I immediately called Orbitz and was told that was because the hotel would not accept Orbucks as payment. WHAT?!?!? The Orbitz site claimed the room would cost me $45! They did not say "if the hotel decides to accept this". I couldn't cancel because the rate I chose was for a non-refundable room (plus, I really wanted to stay there that night anyway.) The rep refused to apply the Orbucks to my account or give me any credit on my charge card. She told me I have until the end of the year to use my credits somewhere else. I will do that. Then I will cancel my Orbitz account AND my Orbitz credit card, and will do business with someplace reputable that stands by what they post on their site.

IMPORTANT UPDATE: After calming down from my discussion with the so-called "customer service" rep described above, I called back and got a young gentleman who was everything the first woman was not. He not only agreed with me, he called the hotel, explained the situation to a manager and got her permission to cancel the non-refundable room. The entire amount was credited to my credit card. He then rebooked my room at the discounted rate, using my Orbucks rewards dollars. He was extremely professional and helpful, and quite apologetic about my first encounter. I would have easily given him 5 stars because he was the epitome of excellent customer service. I'm averaging his performance with hers to get 3 stars. So if you know you are correct, don't let a poorly trained rep in the wrong job talk you out of a bargain. Try again and see if you can get someone in the right job to do the right thing.

Item arrived quickly and was of very high quality. Nice sturdy frame, and hardware included for hanging. Couldn't ask for more.