Amy L.

I have used Orbitz because it is convenient. I will never use them again. Two things I learned today that I think other travelers should know before using Orbitz. First the travel insurance is a joke. You basically need a terminal illness, and even then if you get a proper excuse to miss, you will still have to pay $200+ change fee and "difference in fare" which is extraordinarily high. If you decide just to change the flight, like I was planning today, (change the leg home only to same time next day) they were going to charge $200 change fee and an additional $1200 dollars for a total of $1400 dollars per person. This was from a non stop from Wichita, KS to Houston, TX! Then fee from their website and from United was listed at $430 and the original flight was $450 for the roundtrip. I totally expected to pay a fee, the $200 I get (sucks but I get) but to charge WAY over what the flight even costs is the worst business idea Orbitz could possibly have. I will never use them again. I booked our 1 way tickets back for less than 1/2 total of what they were going to charge me per person and just left the reservation as it was (meaning we will just miss the flight the previous day.) I never write bad reviews, but be aware... Orbitz flight insurance is a scam and a joke. To change a flight via Orbitz is also a scam and a joke. You are better off booking through any airline directly. Oh, and while I am at it, the "book hotel and airfare together for savings" is also a joke. Last 2 trips we compared before booking and could always get better deal on hotel, or same deal than booking on Orbitz with a flight. Just FYI. If Orbitz continues these types of misleading and gauging policies, they won't be around long!