If your child is truly petite then this is the perfect place for school uniforms. For one they make skinny fit pants for small waisted children. Secondly, their pants have the adjustable buttons inside the waist which means as your child grows so can the pants. The clothes also wash well and not as expensive as other stores. I spent 100.00 and dressed my child for the entire school year.
I also love their ugg like boots for girls too.

I recently bought $20 worth of masks for my elementary students to wear in school. What a waste of $50. The masks are too thick, restricting breathing, and they are rough, far from soft. And they wash terribly, ending up in a ball needing to be ironed! They are not returnable so I'm out a lot of money for unwearable masks. Tried to be helpful with my students and got burned by Old Navy,

I was in a store they ordered me a 0-3 month outfit to match a older sister outfit then I coordinated a total of 10 people to match for family pictures they not only sent the complete wrong outfit but the wrong size as well they have the outfit in another state but refuse to overnight the outfit so it gets to me in time even though they admit this was totally there error. They have the ability to correct their mistake but refuse to I will not be shopping old navy or any of the other stores owned by them this is the worst customer service I have ever dealt with.

We must stand together against corporations that devalue women. Old navy westlake ohio and maybe the rest of the stores no longer carry plus size clothing in the store. How hurt that must make the plus size girls and women feel. Women need to stand together my kids are canceling their cards as am i, its a hateful message to send.

I visited the Old Navy at Bayshore Town Center in Glendale Wisconsin and was asked to pay $0.15 for a bag to carry my purchase out which is ridiculous. I will not shop at Old Navy anymore there are no signs posted saying you need to bring your own bag it made me very uncomfortable and it could give the assumption that I was stealing not cool

Hi,
I applied for a new credit card for purchase Sat. 10/2/21. The cashier told there was a special 40 % off For new charge cards coupon that I could use for 48 hours. Online or in-store. Since the store didn't have in stock several items.
I have looked through the receipt and rewards packet and can not find the cc number to use the card. Trying to order 10/3/21. & emailed CS.
Today Monday 10/4/21 after your phone lines opened. I spoke to customer service, one girl couldnot help me, said she worked for the bank.
I transferred to someone who said they couldn't give me a coupon code that had expired. Was transferred to the main hold recording for the third time.
Was that a sales gimmick to get me to sign up?

Truely finding this experience horrible.

Please reply back to me.
Thank you for your time.
Debra

Purchased 3 pairs of stonewashed jeans for my sons for christmas. Already one pair has ripped from the crotch area straight down the interior of the leg. Will never purchase anything ftom old navy again. Certainly a total embarrassment to me. Will look elsewhere next time

Old navy is one of those places you can always depend on to be able to run in and find someone simple and affordable to wear. I love old navy because it's cheap. But keep in mind that word i just used "cheap" which means the product quality isn't that great and I find the material wears out very fast. I don't get clothing lasting long but who cares when you're paying next to nothing for it.

My one rule about old navy is unless you absolutely love it and must have it... never pay full price for it. I find that they quite often mark their stuff up way too high at full price. In just a couple weeks it all gets marked down any ways.

My one pet peeve about this store is the fact you never really truly know the cost of something. Sometimes i get up to the register and it says on sale but wasn't, or vice versa it was full price and now $5.00. Damn if I knew it was 5.00 I would have bought more. It always makes me wonder what else is cheap and hiding out on me in the store.

I like the general quality of the clothing and this is the only reason I continue to shop with Old Navy. The APP is exasperating! Customer service, the same. Shipping is extraordinarily slow. 3 day shipping is actually more like 10 days to 2 weeks! Dobt bother paying for expedited shipping! You'd be better off dumping your money down the toilet! Try calling for help? LOL! You'll hold forever, get disconnected and nothing gets resolved. You're not able 5o view the Customer reviews either! What's going on Old Navy?

I was loyalty customer for Old Navy for years. I used their reward credit card to pay my purchase as well. I set up auto pay linking to my bank so I don't have to bother to check balance. Last year, their system removed my auto pay setting and started to charge me late fee. I filed complaint to them and they refunded my late fee. I set up auto pay again after i paid off everything. This year, it happens again. I barely check my email and there is no letter until i got a card cancellation written note stating my card is deactivated. I contacted old navy, they said no refund this time and my card can't be activated, and i need to pay penalty around $170. Why i need to pay for penalty when something is wrong with their system. I won't go to old navy again and won't recommend any of my friends to go.

When I was paying for my clothing I was going to use $100 bill. Old Navy has a machine that checks to see if the bill is real or not. It failed. This $100 bill came straight from the bank. They would not let me use it. Obviously it was the machine. They need a new system set up!

The worst. Customer service has really gone down since the pandemic. I have reached out to them multiple times and have been lied to and have even gotten money stolen from me.
My first experience. Multiple of my orders have been partially cancelled for no reason. I was told because I ship to a PO BOX. I have never in the 6 years I have been a customer had an issue with having items shipped to a PO BOX. Also they never gave me a giftcard. I had to call multiple times to get a code of no value that I used and value was stolen from me because my order got cancelled. The worst BUYER BEWARE!

Bought some pants at Old Navy for my daughter, they did not fit her we tried to return them for something in the store or for store credit to no avail. She was given a ticket with a number to call we have called several time to no avail. We are not asking for a refund but a store credit. Please have someone call us to resolve this. Please call me at *******701. With the pandemic we had not had the opportunity to go in person.
Sincerely,
Mrs. Murillo

If I could give zero stars I would. I purchased a dress and mailed it back within my 30 days and since they didn't receive it on time I was not issued a refund, I was told it would be returned to me. That's complete bs!