I ordered a few clothes from OldNavy and they fit my closet really well. Their sizes are so perfect. And I absolutely loved their long skirt collection. They were so vibrant in colour and length was perfect too. Surely going to shop more from here in future.

I shopped at the Homestead waterfront store this afternoon and the clothes that the workers had on were not proper for a business. They did not fit properly and I didn't know who a worker was or if they were customers. I like old navy, the sales, the quality, the variety but wish there was a better dress code for the employees.

Terrible customer service my order was sent to the wrong address after I had been changed my address on old navy account 1 week before my baby clothes were even shipped never again will I spend 150.00 with old navy again

I ordered 4 pairs of jeans for myself and a 3 pack of shirts for my 8 month old. The jeans were discounted to $9 each. The package got delivered to my post office. Upon arrival, the package was opened. I pick it up from the PO, not noticing the opened package. The package had no shipping label and had only one pair of jeans. Customer service refunded me the money, but I was told that they currently don't ship but a message would be left on my account to ensure that I get the same price for the items if I do buy again…

So why is this an Old Navy problem and not the shipping carrier's? Because the seal was never ripped off of my package… the piece of plastic
that you rip off of the adhesive that is then stuck to itself to close the package.

TLDR - customer service was helpful, but I wouldn't order online again since people don't know how to properly seal packages

I ordered 3 sweaters from old navy online as a gift to send to my brother.I ordered them and when they arrived they still have the security tags still on them. Which i didn't notice at first because i bought them as a gift and immediately just put them in a. Gift bag and brought it to my family's house. Later in the day venting my brother saw the security tags and i was so embarrassed since they were for his first day of work. I called customer service and asked to be refunded or atleast sent new sweatshirts with out the security tags still on them and Sharon in Custer service said she can not issue me a refund for the items i bought. She told me to go to the store and have the security tags removed. The nearest old navy from where my brother is located is 15 miles away. I thought it was horrible Custer service because i have shopped there so many times. Even a gift card to reorder my purchase would have been fine but it is disgusting how that is how the company treats customers.

First, 50% off at checkout did not happen, filed a complaint and the response was to beg me to try again. I tried 7 days ago and the 50% was credited so i placed an order. 7 days and I am still waiting for the order to ship. Two requests for status have been ignored. I will cancel the order and take my business elsewhere.

I purchased an item on sale online and went the store to pick it up. They said they no longer had the color I bought. I said that was fine, I'd pick another color instead (all the colors were on sale at the time.) They said they would have to charge me full price because it was no longer on sale or I could get my money back. What?! Any other store wouldn't do this. Terrible customer service! I won't be shopping at Old Navy again.

6 Weeks ago I ordered 10 mask I was told they are on back order. I was ok with that. When I tried to sign into my account it keeped telling me I had no account. Yet I am bombarded with emails. After calling them ( I was on hold for 2.32 hours) I was told they would ship out the next day the 17th of June and I would get a tracking # emailed. The masks still have not arrived and neither did I get a shipping confirmation or Tracking#. After reading the reviews I learned that this is a ongoing problem with Old Navy. I wish I would have checked before ordering from them. I tried calling again the first few times I got a recording that they could not take my call at this time when I was finally put on hold I was on hold for 3.37 Hours and gave up. Long story short, this is my first time ordering from Old Navy and it will be my last. I will not recommend then to anyone. STAY AWAY

I would like to thank everyone at customer service for always being patient and doing their utmost to whichever problem needs to be resolved on my behalf. They strive to do the utmost for the consumer today and this is hard to find.

The old navy in Meridian is absolutely disgusting. The managers were so rude and disrespectful to the customers around them. They also weren't helping their employees when they were asking for help because they were too busy laughing. I feel so bad for the poor girls who have to work in that environment. I wouldn't wish that upon my worst enemy. I plan on never coming back.