I ordered one item for my wife on Black Friday, Nov. 26th, 2020. Supposedly it was shipped the following day. It's now December 15th, and I still have not received it. After many phone calls they are telling me that my money will be refunded (let's hope so), and that the order was cancelled. How can any company operate this way? Surprised that they're still in business! I'll never attempt to buy anything from Old Navy again.