NZSale

NEVER buy anything from NZSale. I am lost for words about the appalling product I received and the abysmal follow up to my complaint. I paid for a pair of new shoes and received a disgusting pair of used shoes. The black pattern on the insole was partially worn off and there was blood/exudate over the bunion area inside both shoes. Thankfully I have received the refund but I am still waiting for a response to my complaint. How is it possible to receive 2nd hand goods being sold as new shoes? I will NEVER purchase anything from NZSale again.

WE ORDERED A KING SINGLE DUVET AND HAD TO WAIT OVER 8 WEEKS IT ARRIVED TODAY WHAT A SUPPRISE WRONG SIZE AND IT COMES FROM AUSTRALIA NOW HOW LONG ARE WE GOING TO WAIT TO GET THE RIGHT ONE BY THE TIME THE DO THE RETURN THEN WE HAVE TO WAIT FOR THE ONE WE ORDERED TO BE DELIVERED IT WILL PROBABY BE ANOTHER COUPLE OF MONTHS WHAT A NIGHT MARE AND A WAIST OF MONEY AS THE PERSON THAT THE DUVET IS FOR HER BIRTHDAY WAS WEL OVER A MONTH AGO

Ordered perfume online and followed the instructions as to how long my order would take. Wow was I impressed. Online tracking was so accurate. Knowing that my order had arrived in NZ and had cleared customs was great But alas the courier wasn't up to scratch. Arrived with the courier on a Tuesday, I phoned on the Thursday and was told it would be there that day. No sign of my order by Friday lunchtime so I phoned again and it arrived that afternoon. Apparently the courier was new, which was ok but why was it sitting with the courier company from Tuesday till Friday?

False descriptions, they take your money, then tell you they can not get goods, about a month later.( even when it says they have goods in stock)
So they are getting interest on your money, which you dont get when they refund which can take up to 5 days to get.
Other shops only take your money when they send your goods.
The Commerse Commission should look into them

NZ SALE NZ I had a problem with scarves that were meant to be cashmere and 2 arrived without any markings but the third came with clearly "made in china polyester". When I complained I had to jump through many hoops and then they did not keep their word and only refunded one scarf. They were expensive too! I only look for quality items and the only advantage is that there is no GST. Rest of the site is left over stuff from Europe. Very poor service. I think the site has been taken over as it is even worse than it was. In the beginning they didn't tell me that they did not give refunds only vouchers. And they ran out. Hello MY MONEY AND THEY KEPT IT.

I have been waiting for an order that was meant to arrive 3 weeks ago (it said it would be delivered by 25/9/2017). When I first enquired with them, they said that due to fuel pipe leaks, flights had been cancelled, which I was fine with. Then when I tracked my order a few days later, it said it was with the courier driver ready to be delivered but after a whole week of waiting, I called the courier company and they said that they didnt have it and that it was still in customs. When I contacted NZSALE to tell them what the courier company said, they told me they had would get a someone to investigate my case and that it would take up to 3 business days. It has now been another whole week and I have messaged them twice with no reply or even an apology. Im really annoyed as I have ordered other things that said they would be here before tomorow but still dont have a tracking number.

I'm a regular customer and I can say... don't waste your time and money buying in Nzsale. Most of the times they are fake sales and not real. They bring up the prices to later say they are applying a big discount. If you see a good item with a big discount and if you buy it, they make you wait between 3 or 4 weeks and then they cancel your order and refund for this item. But they don't refund the shipping cost. It happened to me more than 6 times in the last 6 months. After dealing with the automated customer service that doesn't read you messages I dealt with * (Customer Service Manager) to try to get the items I purchased. After 1 hour talking over the phone with her I finally got the products. And now, I have the same problem again... very tired to deal with them again. DONT WASTE YOUR TIME WITH NZSALE.

*Personal information redacted by admin

I have had issues with delays in returns - up to 2 weeks to process - this was even when I handed to return to staff instore. So when desired sales came up, I could not use my credit voucher. All my returns have been credited via a voucher - the issue was the long delay(well over 5 days).
The online staff don't personalise responses, they simply reply using stock standard replies, which is obvious and frustrating & occasionally they don't reply.
The selection of stock is good & generally returns are accepted with no problem.
The staff in-store are very helpful and knowledgeable - I go to Whangaparaoa and the staff are so helpful. It's just your online customer service letting you down.
The search facility online is great.

Bought a new iPhone 6+ In JUNE, phone arrived 7weeks later, faulty and missing some of the stated accessories. Contacted same day, took 2 weeks to get a returns number, they agreed to refund, so I posted it. I had to email to get an update 10days later as the money hadn't been returned, they replied saying it had been sent for repairs that day. I had already declined this as they said they use refurbished parts to repair and it was a brand new phone. I emailed to say as such and have sent 4 emails over the last 3 weeks to find out what is happening and have not had a single response. It is now SEPTEMBER! $600 and no product. It's outright theft!