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Bought a new iPhone 6+ In JUNE, phone arrived 7weeks later, faulty and missing some of the stated accessories. Contacted same day, took 2 weeks to get a returns number, they agreed to refund, so I posted it. I had to email to get an update 10days later as the money hadn't been returned, they replied saying it had been sent for repairs that day. I had already declined this as they said they use refurbished parts to repair and it was a brand new phone. I emailed to say as such and have sent 4 emails over the last 3 weeks to find out what is happening and have not had a single response. It is now SEPTEMBER! $600 and no product. It's outright theft!
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Kate, Can I please ask you to call us directly on 04 974 7258 so that we can check into this further and review the correspondence from our team.
Our Teams can generally reply within 24 hours during business days for return requests and most other queries. I look forward to hearing from you so that we can sort this out for you as quickly as possible.