• NZSale

NZSale

Overview

NZSale has a rating of 3.78 stars from 670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NZSale most frequently mention great prices, good quality, and long time. NZSale ranks 1st among Flash Sales sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
24
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service in the sense of the word is woeful.
How would you rate NZSale?
Top Positive Review

“This site says NZSALES, not AUSSIESALES”

Michell P.
11/14/23

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Top Critical Review

“Sizing is inaccurate”

Vanessa C.
8/30/23

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size. I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia! Not impressed and won't use nzsale again.

Reviews (670)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (45)
Thumbnail of user jogita
1 review
0 helpful votes
January 4th, 2024

I bought a product $148 from this site which turned up faulty. I was expected to spend another $70 to send it back. When I complained about this NZ sale said they woudl contact the vendor. I keep on getting the run around from NZ sale.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonieb37
1 review
0 helpful votes
June 2nd, 2023

Customer service is non existent. Paid for an item that never arrived despite tracking saying it had been delivered. No replies to emails messages txts and requests via their contact us page. I'm shocked and appalled they are still in business. Avoid these people

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukes300
1 review
1 helpful vote
February 6th, 2022
Verified purchase

Ordered a a kids tablet for my 2 year old god daughters Christmas present. Requested a return a few days later as it does not set up properly. I got denied. I have been trying to return this now since the 27th of December and just keep on going around ion circles. Never again will I be buying of NZ sale. I a prop buyer for Film and TV and have never had such difficulty returning an item.

Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review and I am sorry for the issue with the order. Could you please let me know the order number you are referring to for me to check further?

Thumbnail of user sg496
1 review
0 helpful votes
August 2nd, 2021

Order *******
RAN: RT*******

Hi there, I have already returned incorrect item. I have attached the picture of the item in the contact message and ask to confirm about the wrong item I have received.
I have returned the item only after getting confirmation from Tariq that I can return it as I was as packing error.
I have email Joanna Anushia as well and attached the picture of the item but no response.

It's been 7 days today since the item has been received by Olga and I am still waiting for my refund.

I am a happy customer of NZsale since 2014.

Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi SG, thank you for your review and I am sorry that the refund has not been processed. Let me check on the returns and I will get back to you with an update. Thank you

Thumbnail of user michellp17
1 review
0 helpful votes
November 14th, 2023

Extremely misleading. NZSALES is an Aussie company. I bought thinking l was supporting NZ growth. I still haven't got my order and as l thought is was shipped within NZ should have been here last week for when l needed it. I won't be fooled again, l would give zero stars, but l had to give one. Shame on you for misleading us Kiwis. I will never shop with AUSSIESALES again and beware shoppers, you may have to wait weeks if you get it at all

Thumbnail of user sandrab3586
1 review
0 helpful votes
July 12th, 2023

Paid for a item. Didn't come contacted them. They could find. Gave them detailed info on bank transfer. They then exknowledge. Still didn't come. So I contacted them under another name. They said they had that stock. So I identified myself, then said since you have the stock when can I have my ordered. Now 4 emails later No response! Company thrives, Fraudsters. Hide behind your computers.

Thumbnail of user vanessac769
1 review
0 helpful votes
August 30th, 2023

I bought slippers. However they are too small. We used the size guide. And now I have to pay $10 to return them. They won't even change for another size.
I waited ages for these to arrive. I chose nzsale because I wanted them to come form New Zealand. But they came form Australia!
Not impressed and won't use nzsale again.

Thumbnail of user celester67
1 review
0 helpful votes
April 24th, 2022

Very disappointed in nzsale, tried many times to make contact about a faulty product. This happened the day it arrived when my 8 and 9 year old lay on it. It was not inflated.

Tip for consumers:
Very difficult to get hold of company

Products used:
Camping equipment

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you

Thumbnail of user jackiet26
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

It was easy to use, easy to get the goods no hunting to get tack n traces. Overall great!

Thumbnail of user kawtherm1
1 review
1 helpful vote
January 11th, 2023

Cheating company that takes orders from customers then after 2-3 months of generating money they will return back to the customer saying they don't have the item in their wear house

Thumbnail of user moirap18
1 review
0 helpful votes
October 23rd, 2023

Have ordered clothes and manchester from this site. Super quick on delivery. What I've ordered has been awesome. Great prices and the clothes fit perfectly. One happy customer

Products used:
Clothes duvet inner towels

Service
Value
Shipping
Quality
Thumbnail of user reneem569
1 review
1 helpful vote
February 20th, 2022
Verified purchase

Ordered on the 4th of feb for bday present.
Shipping at the latest estimated 15th of this month... It is now the 21st and still nothing.
Says its arrived in New Zealand but idk.
You would think by the name NZ Sale it would be from within Aotearoa but no they're based in Aus.
Anyway Im not mad, just disappointed.
I have received my package from china which I ordered a day later, so no excuse.
Good customer service and I'm sure the product will be fine however shipping is a no go if you need your item for a certain date. Something for the company to work on.
Will review again once received item :)

Service
Value
Shipping
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.

Thumbnail of user lauk5
1 review
2 helpful votes
November 14th, 2022

They sell you promises of products they do not actually have and will not get. The delivery estimate keeps changing and changing until you complain enough that they admit they can't get them.
They always say it's "unforeseen", but considering how often it happens, it is pretty much their business model to hold on to your money by lying and selling non-existent products. They say they ship from Australia, despite being called NZsale, and you have very little way of knowing where you products might actually be, if they exist at all. They also keep advertising products they say they don't have, which surely is false advertising and misrepresentation.

They should not be allowed to operate as they have become a complete scam! Don't waste your time and never order from from them as there is a high likelihood you will never see what you ordered. Avoid especially if you are trying to get presents as you will inevitably be disappointed.

Tip for consumers:
Avoid avoid avoid!

Products used:
I would have used anything that was sent but they don't actually have what they sell!

Service
Value
Shipping
Returns
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Thumbnail of user jot43
1 review
0 helpful votes
December 6th, 2016
Verified purchase

Great selection of items at awesome prices. Have made several purchases and never had an issue

Thumbnail of user leeannd10
1 review
0 helpful votes
March 11th, 2020

Buyer protection - Commerce Commission will investigate yourr complaints so contact them!

NZ Sale have a responsibility to deliver on goods you purchase.

I read a lot of common themes happening here that need addressing further.

Don't delay but take action today! Your step forward may help another avoid the same mistake!

Commerce Commissioner NZ

Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi Leann, thank you for your review and I am very sorry for the experience. I would love to assist you with your query. Could you please let us know your issue and we will definitely look into the matter for you. Looking forward to your reply.

Thumbnail of user hg72
1 review
1 helpful vote
July 1st, 2021

Waited 6-7 weeks for the item, after they said delivery estimate by 31st MAY. The item finally showed up on the 2nd JULY. They did refund my delivery upon request.
Get this though:
Wrote a review on trustpilot and they tried to have it removed because they're attempting to hide well deserved negative feedback.

Be honest with your customers about delivery estimates and maybe this wouldn't happen.

Service
Value
Shipping
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Hi HG, thank you for your review and I am sorry for the delay in your order. I will pass on your feedback to our team and we will ensure this does not happen again. Have a good day

Thumbnail of user js248
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Very impressed. Products were great and was very happy about free shipping.

Thumbnail of user megj9
1 review
0 helpful votes
January 21st, 2017
Verified purchase

The shipping of a simple product takes forever! But once it arrives it is usually amazing and in perfect condition! Only once have I ever had an issue, sent the item back and got a refund! Easy as that :)

Thumbnail of user sw764
1 review
1 helpful vote
June 9th, 2022

This bunch of thieves charged me $30 to ship a $28 item. Their shipping costs were not obvious when I bought it. Avoid this website at all costs.

Service
Value
Shipping
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Thumbnail of user pipo5
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

My experience has been pretty good. I like the range of sales that are on not always clothes. Although I'm still trying to get a House of Harlow pendant but I'm always too late!

Thumbnail of user teddyx2
1 review
0 helpful votes
March 5th, 2022

Brought product on 6 of feb, and now is already 6 of March, still haven't dispatch yet, and I cannot find refund or any option.

Tip for consumers:
$#*!ing $#*! company, do your job otherwise close the $#*!ing company .

Products used:
Dolce gabbana

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review and I am very sorry that the order has not reached you yet. Hence, this has been escalated to our supplier to check further on the order. They will get back to you with an update via ticket number 5740490. You can view the response via your NZSALE account > Contact Us.

Thumbnail of user miriamm24
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I have purchased clothes, cosmetics, fragrances and homeware from NZ sale. Most of the products were as listed and of high quality. One jacket was not as described and not of the quality I have come to expect from NZ sale brands. Shipping takes a long time but products usually arrive within the timeframe outlined at time of purchase.

Thumbnail of user karlam315
1 review
0 helpful votes
March 7th, 2023

I have been trying for days to re set my password as my email is wrong but I have not received a email to do so I am also wanting to return items as they are NOT as pictured but no one will get back to me with a return address
Do not use unless you have the money to lose

Service
Value
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Thumbnail of user mitchelh40
1 review
0 helpful votes
April 26th, 2022

WE ORDERED A KING SINGLE DUVET AND HAD TO WAIT OVER 8 WEEKS IT ARRIVED TODAY WHAT A SUPPRISE WRONG SIZE AND IT COMES FROM AUSTRALIA NOW HOW LONG ARE WE GOING TO WAIT TO GET THE RIGHT ONE BY THE TIME THE DO THE RETURN THEN WE HAVE TO WAIT FOR THE ONE WE ORDERED TO BE DELIVERED IT WILL PROBABY BE ANOTHER COUPLE OF MONTHS WHAT A NIGHT MARE AND A WAIST OF MONEY AS THE PERSON THAT THE DUVET IS FOR HER BIRTHDAY WAS WEL OVER A MONTH AGO

Thumbnail of user blakes33
Customer S. – NZSale Rep

Thank you for your review and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further? Thank you

Thumbnail of user sharonl86
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Very good. Customer service is great as are the products. It's great to be able to buy things that are not normally available in NZ, at great prices. Often things take a long time to arrive though.

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From the business

Nzsale is the leading online shopping club in New Zealand and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Nzsale members can access these sales and enjoy savings of up to 80%

Company Representative

Thumbnail of user blakes33
Customer S.
Agent
Typically does not respond to reviews

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3.8
670 reviews
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