Bad customer service! I ordered 24pcs tshirt on last january 24,2020 that cost me 355$. I received a parcel for 4 tshirt on february 21,2020. I message them regarding the missing item they told me they are doing their investigation at the courier! Waited for weeks and nothing happened! I rang PBT courier and ask them about the missing parcel and if anyone lodge a complain with it and PBT courier said no one lodge a complain! And they said the parcel was long along the way. And they told me to message NZ Sale so they can claim a lost and refund me. I message MZ Sale and got no reply until now march 3,2020. I also told them I have a flight home by march 9... Where is my order? You are ripping off people with their hard earned money!
When i click onto nzsale and the specials just keep flooding in it is a treat not to forget. When I go to the mailbox and get my purchases it is a real pleasure and it is also exciting I would like to thank nzsale very miuch
False descriptions, lies, overpriced junk that is available on Aliexpress for a fraction of their 'discounted' prices. Avoid doing business with them. They told me it was a Swiss sports function watch with box and instructions... was a chinese watch (skmei), no box, no instructions and no battery and the face scratched. Claimed original price was $458 but discounted to $55 yet this watch is available on Aliexpress for $9! I gave one star because I can't give zero stars. DO NOT WASTE YOUR MONEY... IT'S A CON!
Stop press; I contacted the NZ Commerce Commission who found in my favour and were aware of these fraudsters.
Hello Derejk C, thank you for sharing your concerns on your recent NZSale experience we always endeavour to provide the best quality products at the right prices. We hope that you have reached out to our Member Relations Team via the web site so that we can assist you further and set things straight.
After waiting a long time for my expensive jacket that looked like a cheap version of the one in the picture I was very p*ssed off, they say it is wool but the fabric is cheap polyester crap that you could pick up at The Warehouse or Kmart. I wont be shopping with NZ Sale again.
Hello Cherie, Thank you for sharing this feedback with us. I am sorry to hear that your order did not arrive as expected. While I am unable to check on this order as I do not have the order number, we do have an easy to follow returns process. Should you not want this item, you can lodge a returns request and our team will get back to you with the instructions on how to return them back. I hope this information helps.
Ordered quite a lot in the one order, but unfortunately one of the items wasn't sent and I received a much smaller sized different styled pants.
The rest of the order was fine and received quite quick.
Hi Sharon, Thanks for your feedback. We have a super easy return system should you need to return the incorrectly received pants. Cheers
Transactions go through but takes a very long time for purchases to arrive, one never arrived and had no notification that it would not ever arrive as coming from countries that can not send products to N Z but credit to NZ sale they credited my account with no communication so had to work out for myself what the credit was for!
Good afternoon, Katrina. Thank you for taking the time to highlight this situation to us. I would love to look into this further, and see if I can see where the communication breakdown you are reporting occurred. As such, I was hoping you could pass your order number on to us here, so we could begin reviewing this turn of events.
I am looking forward to hearing from you soon!
Order *******
RAN: RT*******
Hi there, I have already returned incorrect item. I have attached the picture of the item in the contact message and ask to confirm about the wrong item I have received.
I have returned the item only after getting confirmation from Tariq that I can return it as I was as packing error.
I have email Joanna Anushia as well and attached the picture of the item but no response.
It's been 7 days today since the item has been received by Olga and I am still waiting for my refund.
I am a happy customer of NZsale since 2014.
Thanks
Hi SG, thank you for your review and I am sorry that the refund has not been processed. Let me check on the returns and I will get back to you with an update. Thank you
These people are rip off, sometimes selling products over 10 times the price of actual market rate. Their shipping was free if you spend $50 now they have increased it to $100 NZ sale couldn't get worst than this.
Hi Dilpreet, thank you for your message. Please be informed that free shipping is only applicable if the order is $100.00 and above from the same location. For the pricing, it might differ as the supplier decides the price. However, I will pass on your feedback to the relevant team.
I placed an order early November, est delivery was late November. Nothing came have emailed, Facebook messages and just get generic answers if any. They make out it has been dispatched but since when does it take 2 months to come from the states. Want a refund so I can buy else where as was for christmas but no answer now I will have a very disappointed child at christmas. DONT WASTE YOUR MONEY.
Hi Jodie, thank you for your message and I am sorry that the order has not reached you yet. Could you please let me know the order number and I will check further on the order status for you. Looking forward for your reply.
I absolutely LOVE NZSALE! Its such an amazing site. Since i discovered it ive made many purchases and visit the site daily.ive always been happy with my purchases. I really love the beauty deals where you buy in bulk and save HEAPS of money on brands i used to buy at the supermarket or chemist. Now i just stockup with nzsale and dont have to worry about buying more for a couple months elsewhere! It's awesome. I recently bought top brands like loreal, scholl, schwaroph and garnIer! LOVE LOVE LOVE NZSALE. Please keep up the great deals!
I order a lot through NZ sale as the sales and prices are hard to say no to! I can always get a bargain with NZ sale and it is always promptly dealt with. I can keep track of my orders through the tracking. Always recieve my orders within the time frame that is set. NZ sale always promtly refunds $ for any orders that are unable to be fulfilled and also if I have ever wished to return something it is always done quickly with no issue. I love NZ sale
I've waited for my order for a month and then they cancelled my order due to a well known error they have on which they miscalculate the number of items ordered from customers and order less from the supplier then all i get after a month of holding my money oops it's the supplier's fault he sent us less items than ordered and here's your money back! Really you took my money got your self a nice bardgain/profit and returned my money back! Talk about zero customer satisfaction and service!
Hi Heb, thank you for rating us and I am sorry that the order was canceled. Could you please let me know the invoice number you are referring to for me to investigate further. Hope to hear from you soon.
The great variety and range of products available on NZSale, it's first rate mobile app, and ease of returns make NZSale the only online shopping site I use. The excellent Customer Service ensures I will stay loyal for as long as I am buying clothes, shoes, accessories, household items & beauty products... love your work NZSale.
Bought something on 24th of March which was estimated to be delivered by 16th of March. No one ever contacted me even when the product didn't even get dispatched up to 16th of April. I can see on 8th May the product has arrived and after waiting for long I was expecting to finally receive my product. Then to add y surprise the company refunded my money on 19th of May. I can see that the product is still available to buy on the website. I think the company is accumulating money from the users and then after collecting some interest for 2 months, just returning them their money.
Looks like the company is deceiving people by providing wrong estimated dates.
Also have a look at the image attached. This is Ferrari Credit Card Holder which was delivered on 30th of April and after using it for 3 days, the photo explains the condition of it.
Hi Amit N, Thank you for writing to us here regarding your delayed order also about the poor quality item that has been delivered to you. I'm so sorry to see the quality of the item that has been delivered to you. Please revert back with your order number for me to check and revert back to you with the next course of action.
I bought 100 crayons deal on 26/09/2019. Expecting to receive up to 15/10/2019. On the 9/10 my order got canceled and I wasn't told. I contacted them and they blamed the supplier. TODAY is 19/10 and they has EXACTLY the same deal going on! Why couldn't they asked I I wouldn't mind waiting for 4 FOUR more days? Or even 10 more days?
I wouldn't give any stars as a review if I could
Hi D P, thank you for your review and I am sorry to hear that you have not received the order. Could you please let me know on the order number and I will check further on the matter for you. Hope to hear from you soon.
I have ordered multiple shipments through NZ Sale and this had made my Christmas Shopping a Breeze. With everything tracked perfectly (best tracking system I have seen) and Delivery with the time frame given.
Thanks NZ Sale - only wish I have more $ to spend :)
We don't have to plane hop anymore to be able to enjoy designer clothes shoes and bags dropped off well packed to our door thanks to NZS. I love being able to treat myself without the drudgery of trawling through shops and you are so affordable... I LOVE NZS x
The items are always good quality and a great price, but it takes them forever to get here and if you order multiple things they can arrive weeks apart.
Always shipped within quoted time frame, easy to use site, good email correspondence. Quality of goods can vary, pay careful attention to item descriptions.
Shopping on nzsale was easy but delivery of items was very slow, possibly because it was mid November. Happy with products once they arrived. I get several emails a day which is far too much
Overview
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jem, thank you for your review and I am sorry that you have not received the complete order. These items are being shipped directly from our supplier. Hence, could you please confirm the name of the items that you have received for me to check on the missing items for you. Looking forward to your reply