Good range of items and very easy to order. Any issues have been sorted out promptly and deliveries usually arrive well within the designated timeframe(if not early)
Nzsale is the best online shopping site for me, I suggest most of my friends about nzsale, excellent service and great deals everyday, happy Christmas
I had a small issue with a price of an item which was very quickly resolved by the NZsale team, thank you very much again! All other purchases have been received perfectly.
After reading all the bad reviews on here I thought I better write a review! I absolutely love NZ Sale all my work colleague's have now purchased from this site too! I literally buy products from the site at least every other week sometimes 3 times a week! I have never had any issues I've got exactly as it has been described and pictured remember to read the description if it says Pandora inspired it doesn't mean it's a Pandora bracelet although I think there are some Pandora products on there. I've brought 2 pairs of earrings, 2 Pandora inspired bracelets, 10 summer cardigans from cotton on, A winter jacket with the biggest fur hood, amazing awesome quality, 4 pairs of shoes 3 were Chuck Taylors and the list goes on! All have been great the only thing was the items being shipped from the UK seem to take the longest. But for what you pay who cares as long as you get it! When your paying dirt cheap prices you'd just be happy when you got it for such ridiculous prices! If you want guarantees maybe buy it from the actual shop and pay full price! This site is awesome I will definitely be buying more products actually about to place a $200 order shortly. My work colleague returned an item that was too small and had no issues at all. Keep up the great work Nz Sale!
Always a pleasure shopping with nz sale. The products are of great quality, are delivered when they should be and are so much cheaper than retail! What more could you want!
It is a easy and great way to shop for a vast range of products. When issues arise they are dealt with swiftly. I really enjoy and recommend using this site.
I have over all had great experience with NZ Sale - the only negative is the sizing in different brands not being consistent. Sometimes the products take a long time to arrive.
I've bought a few things off nzsale.co.nz, they have great prices, great variety. It's a shame NZ is so far away from everywhere, as it takes awhile to receive the items.
If you're hoping for a hassle free and on time purchase then this site might not be for you. A few years back the site was ok but more recently (as in the last year+) the standard of service has become pathetic (in my opinion). Customer service in the sense of the word is woeful. Think, frequently and significantly delayed deliveries, inflated retail prices, enquiry replies that are generic cut and pastes, and which tend not to address specifics of the issue, or worse no reply at all (found that worryingly common). My shopping experience at NZSale is well and truly over, it's just not worth the hassle. If you enjoy creating frustration for yourself then go for it. Personally the incredibly poor service and overly optimistic delivery times, lack of consistent tracking data... were more than enough for me. NZSale - your poor service hasn't just lost you a customer it's also gained you a person who (as you can see) is happy to share with others their negative experiences. You need to respect your customers better than you do!
Hello AP, We are so sorry to hear that you haven't had the best experience with us and that you felt that you were not provided with appropriate Customer Service for the issues you faced. We value all feedback provided to us by our Customers and we will take this feedback on board and escalate to the relevant departments. We are really sorry to see you go but if there is anything we can do to win you back, please do let us know. Have a lovely day AP.
Over the years I've made a number of purchases through the site and in doing so I have experienced very inconsistent service. Incredibly slow delivery rates, (which in some cases has extended to 1.5 - 2 months from order - by which time the season has passed). The contact' facility is an absolute joke, replies can take a week if you're llucky or are simply ignored. If and when replies do come they are simply form' replies - cut and pastes and tend not to address the specifics of the original enquiry. Their refund policy is poor - Still waiting on a refund for something which has very clearly been lost. NZSale still think it can be found despite being it now well over a month since sent, NZSale won't issue a refund at this stage. No contact phone number so you're effectively held hostage by the if we feel like it' customer service replies. I also wonder if site might be exempt from New Zealand's Consumer Laws as I gather it's an Australian business and therefore off-shore. Based on my experiences I have difficulty in recommending this site. If you do decide to take the plunge and buy from the site do a web search to the check prices first, in a number of cases I've found that the original price they quote has been seriously over inflated. There are other alternative sites I suggest you investigate as a possible alternative. The customer service of NZSale has taken a plunge over the years.
I love shopping on NZ Sale. If you are looking for something different that you don't see in stores, or an old favourite from a well known brand, you will find it at an amazing price.
Hello Rachel T,
We are thrilled to announce that you are the winner of our December promotion on SiteJabber! Congratulations! You have won a $500 voucher to NZsale!
Our team is looking forward to getting in touch with you, so that we can show you how to claim your winnings, and as such, we were hoping that you could Private Message us with the following details:
Full name:
Email Address Attached to your account with us:
Best contact number:
Once we hear from you, our team will get in touch and let you know how to start your shopping spree!
Many thanks,
The Nzsale Team.
I absolutely love NZ sale and have made many purchases, there are great bargains and all below retail value.
The site is incredibly easy to use and you can find everything you need in one place
I order clothes from NZ Sale - its been way over the advertised delivery date (their tracking order system states "stock arrived" for several weeks - but no movement, no contact - just states the have the goods... and thats that! The customer service is non existent! And don't even bother trying to get a refund, just count your losses and let everyone know what these guys are about (warn them - unless they are your enemy, then recommend and enjoy their misery!) - I also had a colleague take the "ourpay" laybuy option - DO NOT DO THIS you be making payments for something that ain't coming. Go with Amazon (or similar trusted sites) as these sites are active in ensuring clients are happy, you may pay more - but you will know where your item is and they are there for you if something goes wrong (it never does with Amazon) STAY AWAY
Hi Stu B, thanks for your honest feedback on your recent NZSale experience. We are concerned to hear that you have not received great Customer Service. We have been working hard to improve our service and hope you will give us another chance to look into this more for you, please reach out to our Head Office on 04 974 7258. We would love to hear from you and be able to rectify or answer any issues you have.
I have had several good experiences with this site. However I had to return my watch to be repaired in JANUARY and despite a number of emails to them I still havent Received it back. They no longer respond to emails and there doesnt seem to be any other way to contact them.
Hi Michelle, thank you for sharing your recent NZSale experience. Allow me to take this opportunity to apologise that your watch has not be returned to you and that you have not had a helpful encounter with our team. So that we can investigate the whereabouts of this as well as to review the correspondence that you have had with the team, could you please call our office on 04 974 7258. If you are unable to get through please be sure to leave a message with your contact details and we be sure to give you a call back
Love the deals you guys provide, always something for everyone. Website is always up and responsive, visit your website nearly every night :) don't buy much but it's been great.
I've always been happy with my purchases from NZSALE, I feel like I'm getting great deals on all the best brands and that's important to me.
I found heaps of gift ideas on this site for Xmas and always have a look through when I get the emails in case there's something I want!
This bunch of thieves charged me $30 to ship a $28 item. Their shipping costs were not obvious when I bought it. Avoid this website at all costs.
Amazing deals, Great variety, occasionally lengthy delivery. Sizes could be explained more e.g. a chart with country conversions. Could have more buyers picks or gift for x ideas.
My experience has been pretty good. I like the range of sales that are on not always clothes. Although I'm still trying to get a House of Harlow pendant but I'm always too late!
Ordered shirts which were suitable for a 10 year old that came from Hong Kong -Ted Barker
Skincare that was not good such a waste of money would like to take this place to go to
Fair Go - would be better off to go the the $2 shop. NZ SALE IS RUBBISH you should refund customers that can no use or products.
Dear Valued NZSALE member,
This is an automated message to advise that we have recently gained ownership to the NZSALE SiteJabber listing and now have access to respond to your review. Please allow us to take this opportunity to apologise for the delay in acknowledging your concerns and for the inconvenience caused by the issue you've raised in this review. NZSALE is dedicated to servicing their members and resolving any complaints or grievances. Should you have any outstanding concerns or complaints, please call our office on 04 974 7258 or Contact Us via your NZSALE account online.
Best wishes,
The NZSALE Team xx
I always look forward to receiving my parcels. Only ONCE has there ever been a mistake made... but it was remedied promptly and my money was refunded.
Overview
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ruby, thank you for your review and we are glad to know that you have love the item received. Have a good day!