Worst online shopping experience I have ever had. Order never turned up, have been waiting 5 months now. Several messages sent, only 2 replies, and then my order and another i was waiting on got cancelled. No explanation and NO REFUNDS. And wow, now they've just gone ahead and deleted all my messages (which they never responded to). PLEASE DONT BUY OFF THIS SITE, THEY ARE UNTRUSTWORTHY, WILL TAKE YOUR MONEY, NOT SUPPLY GOODS, NOT SUPPLY REFUNDS, AND JUST IGNORE ANY MESSAGES YOU SEND.
I always look at the products but don't often order because I worry that it will be a hassle to return items if they don't fit or are not what I expected.
Good range of products a lot of which you can't get in NZ which is an added bonus! Good refund policy. Only criticism would be the wait times for items to arrive.
My parcel has been in transit for 1 week no tracking number given. I have emailed them 3 times no response. Now it says its been delivered Not. Not a happy customer.
Hi Donna, thank you for your rating and I am sorry that you have not received the order despite it has been marked as delivered. Could you please let me know the order number and I will check further for you. Hope to hear from you soon.
Appalling service, communication and packaging. Im used NZ Sale for the first time and Ill never use again. My items arrived later than the estimated time frame and they were all scrunched up and shoved in a courier bag. No care was taken to fold or protect them when I contacted them to see if this was an error, they werent interested and wouldnt respond. DO NOT VISIT NZ SALE - its just not worth it!
Hi Ang W, thank you for sharing your recent NZSale experience, I am concerned to hear that you have not received a response from our team regarding your message, as we can generally respond to most queries within 24 hours during business days. Could you please call us directly on 04 974 7258 so that we can review this and look into your concerns more fully
I just bought a blouse from NZ sale... arrived promptly, but dimensions are WAY off, its long enough to be an evening dress and the shoulder straps are in the wrong place, ill have to pay MORE MONEY to get a tailor to fix things
Cheaply and poorly made products made to rob people
Hi Konrad, if the item is not as we described please do reach out directly via your account and contact us or do call us directly on 04 974 7258 so that we can assist you with a manual return so that this can be returned to us.
In general good experiences, however I don't like the terms of returning goods, there should be a flat rate for returns that can be taken from the price of goods on return as with other companies.
Hi there Helena. We appreciate the time you spent providing a full review, with the breakdown of each service. I will be sure to pass your comments onto the returns team, in an effort to ensure that we can make improvements moving forward. Cheers.
I have found many a great buy using nzsale. From designer to household names at great prices. You have to wait for your purchase but it's worth it in the end!
All good from NZ Sale.nz. However I am concerned that the courier is leaving parcels in the letter box and not delivering to the door, which is what I'm paying for.
I received my first order way beyond the said delivery date but tit was sorted as soon as I inquired about it. My succeeding orders were delivered on time :)
Apart from one wrong item shipped ( and that was sorted out), I have enjoyed great service with great products ordered from NZSale. Offers are always variable and discounts very reasonable.
I feel NZSale has improved the variety of suppliers in this past year. I have stocked up for Christmas for several months and have loved doing so from my phone!
They sell fake products, luckily I was familiar enough with the products I bought that I could spot that they were not the real deal, I let them know they were fakes and to their credit they let me return them, but it was a hassle and they still continue to sell the same fake products, so they're $#*!ty and unethical.
Hello MS, I apologise for the delayed reply. Thank you for your feedback. All our products are a 100% authentic and we ensure that our suppliers are legit and our buying teams ensure that there paperwork for the authenticity. I am sorry that your order did not arrive as expected and that you have been credited for them.
Ordered quite a bit of stuff, used $20 store credit and $23 cash. One of my orders (six bottles of tan) were marked as packed and ready for dispatch. And then I mysteriously get an email from them saying that my tan was "damaged during dispatch" they are plastic bottles of tan, it would be near impossible to damage these without it being intentional. They then refunded me in store credit which I did not, which had an expiry date of just ONE WEEK on it which noone informed me of, so it expired and I literally have no compensation. Company continues to make excuses, now other items from my order are missing, they were supposedly dispatched on the 17th yet no tracking information is showing for them, so I assume they have been "lost" and have had no answers from nzsale. I have been chasing them around for answers for over a week now with no genuine response, noone seems to care or want to find out where my order is or refund me in CASH. Someone from nzsale needs to right this ASAP. Order number *******.
Good afternoon, Jessica. Thank you for taking the time to write your review, and sharing your experience. I see that you have also reached out to us via Facebook, and trust pilot, however, in the case that this is the first reply from me that you see; I will provide you with an update.
In regards to your credit, this was due to it being refunded to your card, as per your request; unfortunately there is a 3 - 5 day wait for these funds to be refunded, so this would explain why the credit showed as "expired", but the funds have not been returned yet.
In terms of the other parcel, it appears that the tracking is not active as of yet, however, this is not necessarily a cause for concern, as the parcel will still continue to travel without an active tracking number. Our team is looking into rectifying this issue, and once we have an update for you, we will be sure to reach out. Once again I would like to apologize for the inconvenience you have experienced. Cheers, Jack.
I have made MANY purchases from NZSale over the last 2 years and I have never had any issues. I have always been notified and then refunded when an item I had purchased was actually sold out and only one item to return, which was dealt with within a reasonable time frame. I have no qualms in recommending NZSale to anyone - which I do do because I am always asked where I get these awesome things from :o)
I have bought a few things from nz sale and they have always turned up on time and easily tracked by courier. When i did have one mistake it was sorted within a couple of days. Great service
Item is 3 weeks late. They refuse to do anything and have even declined a return reque so I will never get my money back even if it turns up one day! Absolutely appalling.
Hi Patricia, thank you for your rating and I am sorry that the item arrived late to you and the return request was declined. I would love to check on this further for you, could you please let us know the order number. Looking forward for your reply.
Great products and always delivers on time. My only concern is the PBT couriers do not deliver to NZ Post offices which is a bit of an inconvenience. Other then that everything else is all good.
I have never had to leave a negative review from any online stores even ones that have had the odd issue! Untill now... I've shopped with NZ sale for years and always had a positive experience but things have changed recently. Customer service is terrible if you get a reply within a week your lucky, if you get sucked into a falsely advertised deal and pull them up on it prepare to be ignored or just fobbed off even when you've sent through proof of the mistakes and then see that they've withdrawn those sales without making your purchase right. I'm still waiting on the outcome and refund of Palmers body care products that were advertised as 12 pack but once invoiced show six pack. Other products advertised 6 pack but show 3 pack on the invoice. They say there's no issue but I've screenshot the original photos which they withdrew. It seems petty to do this but when you imagine how many people bought it you can see where they make a good profit! To be fobbed off is quite infuriating. Another order made at tge same time was for three winter knits, they've arrived and are nothing like what's advertised in the photos, cheaply made, thin and quite clearly something you'd get for $5 on aliexpress. Really disappointed at all of this I use to tell all my friends the good quality and awesome deals I got on here. Not any more. Step up NZ sale.
Hello Helen, Thank you for your sharing this experience with us. I am really sorry to hear that they had been incorrectly labelled. I have checked on your photos that were sent and have flagged this to our buying team. Please do get in touch with us via the contact us section once you have received your order and we can discuss on the reimbursement / compensation for them. I also sorry to hear that the winters knits did not arrive as expected. Should you not want them, you can return them back to us for a refund. I am really sorry for the inconveniences caused.
I have used NZ Sale in the past and most of the time goods were delivered in good condition and within the estimated time frame... that is until my last order from May this year!
Goods were ordered 22. 5. 2019 #******* and ******* with an estimated delivery 8.-13.6.! Nothing happened and customer service initially kept me updated and even offered a cancellation of the order. Sadly I didn't accept at the time to wait another week, than I was told order was in final stages of dispatch- that was 3.7.! The tracking didn't show anything for the next 2 weeks and eventually items apparently got dispatched 15.7... however a few days later the tracking disappeared to than show same status a few days later again. Surely after 7 days it should be in NZ, let alone that it was 2 months ago that items were ordered. My messages get completely ignored. It seems like a complete scam to order from them, they take your money but don't deliver. I will contact credit card company to see if I can get money back through them and consider getting in touch with police. It really shouldn't happen- it might be that getting the stock into their warehouses is out of their hands but the least you can do is keeping your customers up to date.
Hi Wiebke, thank you for your message and I apologise for the delay in the order. The orders are being dispatched from our UK warehouse. Looking at the tracking, it is currently on international transit from UK to N, please allow 5 to 7 business days for delivery. The parcel can be tracked athttps://www.nzpost.co.nz/tools/tracking/item/LZ977630767NZ.
Overview
NZSale has a rating of 2.6 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NZSale most frequently mention customer service, store credit and commerce commission. NZSale ranks 4th among Flash Sales sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lyn, Thank you for reaching out regarding your delayed order and refunds. I'm sorry to hear this and also that not all your messages had been replied. Please provide me with your order number for me to check and revert back to you with an update. Thank you.