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If you're hoping for a hassle free and on time purchase then this site might not be for you. A few years back the site was ok but more recently (as in the last year+) the standard of service has become pathetic (in my opinion). Customer service in the sense of the word is woeful. Think, frequently and significantly delayed deliveries, inflated retail prices, enquiry replies that are generic cut and pastes, and which tend not to address specifics of the issue, or worse no reply at all (found that worryingly common). My shopping experience at NZSale is well and truly over, it's just not worth the hassle. If you enjoy creating frustration for yourself then go for it. Personally the incredibly poor service and overly optimistic delivery times, lack of consistent tracking data... were more than enough for me. NZSale - your poor service hasn't just lost you a customer it's also gained you a person who (as you can see) is happy to share with others their negative experiences. You need to respect your customers better than you do!
Over the years I've made a number of purchases through the site and in doing so I have experienced very inconsistent service. Incredibly slow delivery rates, (which in some cases has extended to 1.5 - 2 months from order - by which time the season has passed). The contact' facility is an absolute joke, replies can take a week if you're llucky or are simply ignored. If and when replies do come they are simply form' replies - cut and pastes and tend not to address the specifics of the original enquiry. Their refund policy is poor - Still waiting on a refund for something which has very clearly been lost. NZSale still think it can be found despite being it now well over a month since sent, NZSale won't issue a refund at this stage. No contact phone number so you're effectively held hostage by the if we feel like it' customer service replies. I also wonder if site might be exempt from New Zealand's Consumer Laws as I gather it's an Australian business and therefore off-shore. Based on my experiences I have difficulty in recommending this site. If you do decide to take the plunge and buy from the site do a web search to the check prices first, in a number of cases I've found that the original price they quote has been seriously over inflated. There are other alternative sites I suggest you investigate as a possible alternative. The customer service of NZSale has taken a plunge over the years.
Hello A. P, Thank you for reaching out here regarding your order and experience with us. I'm sorry to hear about the delays and also for the unattended messages. If this issues hasn't been resolved yet, I would love to look into this and have it sorted for you. Please provide me with your order number for me check and revert back to you. Thank you.
A P.'s review of NZSale earned 2 Very Helpful votes
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hello AP, We are so sorry to hear that you haven't had the best experience with us and that you felt that you were not provided with appropriate Customer Service for the issues you faced. We value all feedback provided to us by our Customers and we will take this feedback on board and escalate to the relevant departments. We are really sorry to see you go but if there is anything we can do to win you back, please do let us know. Have a lovely day AP.