I lost $100 by booking hotels from them. They mentioned that I can cancel my booking for free, and they asked me whether I would like to buy an insurance for my booking ($2 for each person) but they did not mention that if I cancel my booking, that insurance will not be returned. I booked for quite many people and finally have to cancel my booking, so lost $100 in total without being informed before booking. The credit card was charged immediately, unlike other websites. WHY? It was just booking, not buying, why do they charge immediately? No, thank you, never ever use them again.