ModclothReviews 302
About the business
ModCloth, founded in 2002 by a fashion enthusiast, offers timeless vintage-inspired designs and inclusive fashion. With a dedicated team, they provide a diverse collection of dresses, tops, swimwear, and accessories influenced by iconic fashion eras, inviting customers to embrace their individuality and dress with confidence.
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Modcloth Reviews Summary
Modcloth has a rating of 1.7 stars from 302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Modcloth most frequently mention customer service, return policy and store credit. Modcloth ranks 1826th among Women's Clothing sites.
Item never delivered and charged delivery and taxes when called to complain! Refused to give anything but store credit for an item NEVER DELIVERED. Wow. What do you think? Do I really need to say more?
888 is always over 60 minutes, chat doesn't work, robot doesn't load so can't even write. Ordered a pair of shoes which still haven't arrived, and am unable to contact them to cancel. Horrible company. Buy somewhere else.
Hi, Natalie. I'm very sorry for any inconvenience or disappointing experience. I know that this past holiday season saw some long wait times with getting in touch with our team, as well as heavy shipping delays. Please know that these are not typical of ModCloth, and we are always working to prevent them in the future. I will certainly share your feedback with the appropriate teams, and if you have any other questions or concerns, our Customer Care team is always happy to assist, at modcloth.com/help.
I ordered a gift for my daughter. I paid extra to have it shipped in 2 -3 days so it would arrive in time for her birthday. When I went to check on the status online, it said the page wasn't available. I had to wait for Chat for 45 minutes. The agent told me it hadn't shipped yet and that the shipping time was different than the processing time. There is no way to track the packages. I too wish I had read the reviews first. I won't do business there again.
Hi, Terry. Thank you for taking the time to leave this review. I sincerely apologize for any inconvenience. Please know that the wait times and shipping delays seen this past holiday season are not typical of ModCloth, and we are always working to avoid them during future busy seasons. I hope that your package arrived safely, but please don't hesitate to let our Customer Care team know if you have any other questions or concerns. You can reach them at modcloth.com/help. In the meantime, please rest assured that I have shared your feedback with the appropriate teams.
Service reps are trash as well as the quality of their clothing. ModCloth really fell off. Last time I will be shopping on their website.
Hi, there. Thank you for reaching out. I sincerely apologize for any disappointing experiences you may have had with us in the past. Please know that I will share your feedback with the appropriate teams. In the meantime, our Customer Care team is always happy to assist with any questions or concerns you may have. You can reach them at modcloth.com/help.
So I bought one of their dresses because I was bridesmaid in a wedding. However, after I wore it once in a really hot, summer wedding, somehow my sweat dyed the dress. And even though it was PAST the return date, they still allowed me to return it and gave me back store credit to buy something else which was awesome. So their customer service was awesome and I'm so thankful.
I was going to be a modcloth customer for life until they posted false return times for their return policy. I got horribly misshapen clothes and returned them within the time frame of the policy. They have had the cloths back for 2WEEKS! AND I STILL DONT HAVE MY MONEY BACK! The representative spouted something about "its out of our hands and in visa's now" are you kidding? Thats what you call customer service? When your policy clearly states 5-7 business days on your website? NEVER WILL WASTE MY TIME AGAIN!
Hi there, Samantha. I sincerely apologize for any trouble with your previous refund. We do process returns within 5-7 business days, but it can occasionally take a bank or card company a little more time to receive and process the funds on their end. I do hope you received your funds back, but if not, please reach out to our team right away, at modcloth.com/help. We will be glad to provide any information needed, so that you can show proof of refund/return to your bank or card company. In the meantime, please rest assured that I have shared your feedback with the appropriate teams.
I have been waiting for my order and thought I'd check the tracking. Couldn't find it. Couldn't find my order whether I was logged in or not by the order number. Started a chat (took forever to get a response. That's ok, they're busy, I guess) he finally found my order but it had not even begun to ship yet. Was hoping to wear the bell-bottom jeans to my upcoming high school reunion but that doesn't look like it will happen. The guy says it is shipping today so we shall see. I hope the item actually gets here and isn't junk like so many here have said. I'll check back in later to tell you how it turns out.
Hi, Willie. I apologize for the wait with your previous order! I do hope that you received the package, and in plenty of time for your event. Packages typically only take a couple of business days to leave our facility, but during heavy sale or promo periods, that can take a bit longer. Please rest assured that I have shared your feedback with the appropriate team. If there is anything we can do to assist with anything else, please don't hesitate to reach out to Customer Care at modcloth.com/help.
I think their clothes is super cute until you wash them... or even dry clean them. Then they fall apart. Dedefinitely not worth the price.
Clothes this past year have been the same ugly dresses over and over again in even uglier prints. Total waste of time shopping through here anymore. They used to make super cute clothes last year. But 2018 has not been good to them. Quality and consistency have gone way down.
I returned a very expensive dress in april this year that coasted 250 dollars and they still haven't given my money back.
DO NOT SHOP THERE! They lie and refuse to refund.
Hi there, Elsa. I apologize for any trouble with receiving your refund. We process returns within about 5-7 business days after they are received. If you still have not seen a refund for your item, our Customer Care team can certainly look into that for you, as we never want to leave you empty-handed for something that was returned to us. Our team is available at modcloth.com/help from 8am-11pm EST Monday-Friday, and 8am-9pm EST Saturday-Sunday.
I bought a dress for $90, and it began falling apart the first time I wore it. Modcloth issued me a 20% refund, but as the dress kept unravelling, I got angry that I have even paid ~$70 for such awful quality. The customer service folks at Modcloth--seemingly all recent college grads with no real skills--refused to do any more for me, even after I sent photos of the unravelling and missing buttons (after wearing the dress about 5 times, only!).
I will never buy from Modcloth again. They have absolutely no pride in their products, and no value of their customers.
Hi, Elyse. Thank you for taking the time to leave this review. I sincerely apologize for any inconvenience, and any disappointment regarding that product. Please know that I have shared your feedback with the appropriate team, and we are always working to improve our clothing quality, to make it the best possible. If you have any outstanding questions or concerns, please don't hesitate to send us an email at caresocialteam@modcloth.com. We'll be happy to see if there is anything else we can do to assist.
I returned an item that did not fit. I did not get a cash refund (read the very fine print). They promised a gift certificate which was not received. There seems to be no way to contact them directly to fix this. I would say I am dealing with a company that has a lack of transparency. Not cool.
Order #*******
Hi, Mary. I sincerely apologize for any inconvenience regarding your return. I do see that you were able to reach out to our Customer Care team, who sent your gift card information on 7/30/18. I hope you received that info. If you have any other questions or concerns, please don't hesitate to reach out to our team at modcloth.com/help. For security purposes, we would recommend removing the portion of your review that includes your order number, as we wouldn't want your personal order information to be posted publicly. Please let us know if we can do anything else to assist.
I purchased a Navy Blue maxi dress for my daughters wedding in July.
I went to alter the length of the dress and it was 2 inches shorter on one side. It's like they slapped the bottom of the dress together without measuring and called it good. It's too late to return for me.
Be aware of what you are buying online!
This place is not good if you want a good dress the same length!
Hi there, Jane. I sincerely apologize for any inconvenience! This is definitely something we'll want to report to our product team, as it sounds like there may have been a manufacturer issue. Please know that we will share this feedback, and we will work to avoid instances like this in the future. If you have any other questions or concerns, our Customer Care team is always happy to assist, at modcloth.com/help.
I figured the only thing good that would come out of them being bought by Walmart was more affordability but I thought wrong. I hadn't visited the site since Walmart but always loved Modcloth's swim selection. The swimwear costs are higher than ever before with no discounts to be found anywhere. The dillema of forking over 100 dollars or more on a swimsuit stressed me out so much, that I just closed the webpage and decided I would just head to target again this year.
It seems that most of the negative reviews are coming from customers outside the US having to deal with extra customs costs. As a US customer, none of those are applicable. Their customer service has been fantastic and my overall experience is very positive. I love the selection of unique and quirky items they carry. However, I deducted a star simply because of how long it takes them to process returns and exchanges. It takes about a week (possibly more depending on the speed of the shipping source) for them to receive it, but THEN it can take another SEVERAL weeks to process. When youve put in to exchange for a different size and/or color, this can be very frustrating because by the time theyve processed it, the particular size/color you requested may have sold out. But even if this isnt a concern because youre just doing a regular return, it seems like it takes forever to see that refund come in. The other reason I deducted a star is because they dont run sales very much and are chintzy with their coupons. Most other retailers I shop with are very generous with the amount of sales they run and the frequency and amount of coupons they send out, but its a rare occasion to receive a ModCloth coupon. So, they get four stars for their quality items and their great customer service, but they lose a star for their minuscule sales and coupons, and for taking about the same amount of time to process returns and exchanges it takes to watch paint dry.
Hi, Morgan. Thank you for taking the time to leave this review. Please rest assured that I will share your feedback regarding returns and exchanges with the appropriate team! I know that exchanges, in particular, can be a frustrating wait. There is an option available called a "quick exchange", which can certainly speed up the process! It involves re-ordering and returning, and our Customer Care team would assist with that, to ensure you receive the same price on the new item, as you did on the original. It is definitely a good option, if you're on a time crunch for a new size/color! Our team can also give more details, if you'd like to reach out to them at modcloth.com/help.
I am writing this and I never write reviews on places BUT this is so CRAZY! I ordered a dress on April 29th 2018 and I opted for the 7-9 business day shipping because I have a wedding on May 12th to go to! I track the package and it says that it will be here on Wednesday 5/9/2018 and I am thinking great! Then it changes! Now it is not going to be here until the 12th in the evening time! This is so crazy I called Mod Cloth and they handled it terribly and they said! Well there is a warning in fine print and I said well I would have NEVER opted to buy it had I known you guys don't speak the truth don't trust them just get everything you buy somewhere else and the quality of what they provide is NOT good. Mod Cloth is a scam and they don't care about their customers at all.
Hi, Kasey. I sincerely apologize for any inconvenience with your previous order. I know that waiting for a package to arrive can be frustrating, if it is taking longer than expected. Please rest assured that I have shared your feedback with our team, and we are always working to make the shipping process easier for our customers. If you have any other questions or concerns, our Customer Care team would be happy to assist. You can reach them at modcloth.com/help.
THIS IS A WARNING TO ALL CUSTOMERS,
I would would not ever recommend buying from Modcloth, after 3 months I finally received my products and after 2 times of trying to ship my items and not succeeding due to the format of the address form not being right, and having to return the products and buy again I lost a lot of money just from being a Canadian and having the inflation rate of the dollar I didn't get full refund of the products. I also was not able to receive most of the products wanted because of them selling out and i had to order them again. And after waiting for my product for over a few months I had to pay over $150 for customs. I would recommend buying from Urban Outfitter where they ship right to your door and will refund the right amount of money always no matter what currency you are paying with.
Hi, Mikaela. I'm very sorry for any inconvenience with your past orders. It certainly sounds like this was a disappointing experience, which we never want for our shoppers. Please know that I have shared your feedback with the appropriate teams. In the meantime, we are working to improve the shopping and shipping experience for our International customers, and a solution should be in place for that, very, very soon! Don't hesitate to let us know if you have any other questions or concerns. We're always happy to assist at modcloth.com/help.
I use too love this website but since Walmart bought it the clothes quality when way down and the price didn't went down with it. Never going to buy there anymore
The first time I ordered, the dress I got was really good quality and the size was perfect.
The second time the order didn't come but they refunded me the dress cost and the shipping cost (even though it wasn't their fault that the dress got lost)!
I ordered a skirt, but I had to pay another 22 euros for customs services. This is a very unpleasant situation!
Hi, Nataliia. I apologize for those unexpected fees! I know that customs costs can be an inconvenience. Please know that we are currently working on a solution to make the shopping and customs experience better for our International customers, so hopefully that will be improved shortly! I know that at the moment, the site is closed to the EU, due to GDPR, but please know we're hoping to have it re-opened soon, so that you can start shopping again, with ease!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there. Thank you for reaching out. I sincerely apologize for any inconvenience with your previous order. Please know that I have shared your feedback with the appropriate teams. If you have any outstanding questions or concerns, please don't hesitate to reach out to us at modcloth.com/help. We're always happy to assist with how you may be able to get in touch with your customs/duties office to be refunded for fees on an item you did not receive.