Morgan D.

Other negative reviews of Retailmenot are 100% correct. They are completely USELESS and a WASTE of time! I have NEVER had a SINGLE coupon of theirs turn out to be valid. The vast majority of them dont even have a code, they just direct you to the website of the store youre wanting to shop on, only to have absolutely nothing happen at checkout. Even the ones that DO have a code are completely fake and bogus 99% of the time because theyre third party and not affiliated with any of the stores themselves. So unless its an offer that the store itself is currently running and can be seen by actually going to the stores website, that coupon code is going to be useless because it wont be recognized and will show up as invalid. The only ones that are somewhat reliable are those that give a certain amount off your first purchase when you sign up for emails and create an account with a particular site. But again, this is an offer that would show up anyway just by visiting the stores website, not an extra discount or savings unique to Retailmenot. As the old saying goes: if it seems too good to be true, it probably is. If a third party site like Retailmenot claims to have a special discount code that doesnt appear to be offered by the particular store or website its supposed to be for, chances are it has no affiliation with that retailer whatsoever, thus making it a complete scam, as retailers dont have to honor coupons that arent their own. Do yourself a favor and read other negative reviews before wasting your time with this bogus site. Save yourself the headache and frustration that comes with being scammed.

It seems that most of the negative reviews are coming from customers outside the US having to deal with extra customs costs. As a US customer, none of those are applicable. Their customer service has been fantastic and my overall experience is very positive. I love the selection of unique and quirky items they carry. However, I deducted a star simply because of how long it takes them to process returns and exchanges. It takes about a week (possibly more depending on the speed of the shipping source) for them to receive it, but THEN it can take another SEVERAL weeks to process. When youve put in to exchange for a different size and/or color, this can be very frustrating because by the time theyve processed it, the particular size/color you requested may have sold out. But even if this isnt a concern because youre just doing a regular return, it seems like it takes forever to see that refund come in. The other reason I deducted a star is because they dont run sales very much and are chintzy with their coupons. Most other retailers I shop with are very generous with the amount of sales they run and the frequency and amount of coupons they send out, but its a rare occasion to receive a ModCloth coupon. So, they get four stars for their quality items and their great customer service, but they lose a star for their minuscule sales and coupons, and for taking about the same amount of time to process returns and exchanges it takes to watch paint dry.