Terry C.’s Reviews of ModCloth & more

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Women's Clothing

12/3/18

I ordered a gift for my daughter. I paid extra to have it shipped in 2 -3 days so it would arrive in time for her birthday. When I went to check on the status online, it said the page wasn't available. I had to wait for Chat for 45 minutes. The agent told me it hadn't shipped yet and that the shipping time was different than the processing time. There is no way to track the packages. I too wish I had read the reviews first. I won't do business there again.

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Jason B. – ModCloth Rep Over a year old

Hi, Terry. Thank you for taking the time to leave this review. I sincerely apologize for any inconvenience. Please know that the wait times and shipping delays seen this past holiday season are not typical of ModCloth, and we are always working to avoid them during future busy seasons. I hope that your package arrived safely, but please don't hesitate to let our Customer Care team know if you have any other questions or concerns. You can reach them at modcloth.com/help. In the meantime, please rest assured that I have shared your feedback with the appropriate teams.