Elyse J.’s Reviews of ModCloth & more

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ModCloth

Women's Clothing

“Absolutely terrible quality and customer service”

9/7/18

I bought a dress for $90, and it began falling apart the first time I wore it. Modcloth issued me a 20% refund, but as the dress kept unravelling, I got angry that I have even paid ~$70 for such awful quality. The customer service folks at Modcloth--seemingly all recent college grads with no real skills--refused to do any more for me, even after I sent photos of the unravelling and missing buttons (after wearing the dress about 5 times, only!).
I will never buy from Modcloth again. They have absolutely no pride in their products, and no value of their customers.

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Jason B. – ModCloth Rep Over a year old

Hi, Elyse. Thank you for taking the time to leave this review. I sincerely apologize for any inconvenience, and any disappointment regarding that product. Please know that I have shared your feedback with the appropriate team, and we are always working to improve our clothing quality, to make it the best possible. If you have any outstanding questions or concerns, please don't hesitate to send us an email at caresocialteam@modcloth.com. We'll be happy to see if there is anything else we can do to assist.