• Microsoft

Microsoft

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Overview

Microsoft has a rating of 1.66 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Microsoft most frequently mention customer service, phone number, and bill gates problems. Microsoft ranks 155th among Mobile Applications sites.

  • Service
    144
  • Value
    127
  • Shipping
    87
  • Returns
    89
  • Quality
    127
Positive reviews (last 12 months): 5.8%
Positive
5
Neutral
3
Negative
78
41
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Until then, I will be making their customer service reps hate living.
  • I go onto microsoft account and there is no settings button.
How would you rate Microsoft?
Top Positive Review

“They are doing their best”

Gael S.
1/6/24

I have seen their recent update that was back in the previous month where they are trying to expierement with the embedding of their own "chatgpt", don't remember how it's called, but it serves as a help for a user which can literally do everything for you. Recent times microsoft started to delight me by the updates, earlier there were dry security updates and some minor fixes, but now it seems to me they are really doing their best to deliver quality solution.

Top Critical Review

“Sims4 expansion pack cost”

Cait K.
2/16/24

This company literally sucks. I was on the phone for over an hour with three different people because sims 4 says the snowy escape expansion pack is 19.99 and EA shows 35.99. The representatives saw the same thing and that the price was recently adjusted, YET they could not price match and now want me to contact the developer. Utter BS. Just want to boycott the whole entire system and this screwed up multibillionaire company.

Reviews (412)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) microsoft account (18) phone number (16)
Thumbnail of user caitk8
1 review
0 helpful votes
February 16th, 2024

This company literally sucks. I was on the phone for over an hour with three different people because sims 4 says the snowy escape expansion pack is 19.99 and EA shows 35.99. The representatives saw the same thing and that the price was recently adjusted, YET they could not price match and now want me to contact the developer. Utter BS. Just want to boycott the whole entire system and this screwed up multibillionaire company.

Service
Value
Thumbnail of user rle1121
1 review
1 helpful vote
March 20th, 2024

When the hell will you quit messing with my computer? Did you but it or did I buy it. It came with your operating system, by no choice of mine. Now, YOU don't think the operating system is good enough? This computer operates a security gate, letting those who have a passcode get through. Every time you come down from your ivory tower and F*** with it, it quits opening the gate. Stop already.

Thumbnail of user dustinelswick
1 review
0 helpful votes
February 10th, 2024

Y'all $#*!ing suck. The fact that you signed us out to do this verification code is bull$#*! and the fact that Microsoft keeps telling me I have the wrong password, after spending thousands of dollars on the dog $#*! they create. Thanks you made gaming suck again

Thumbnail of user sb944
1 review
3 helpful votes
December 18th, 2023

Microsoft needs to come back to reality. When people need help. That means they need a real person to help. My son has had an account for years and a lot of games. We by a new xbox one and this crap happens. Can't log in,can't remember password. Then their recovery crap. Not useful. We put in all the correct information to be told it is not sufficient. We'll microsoft your so called help is not sufficient. Sad that you could not be real with the help and allow us to talk with real human people that knows how to run your system crap.

Tip for consumers:
I didn't by a product. We are made to have an lame account with Microsoft for Xbox. Xbox needs to find something better than Microsoft for anything. A real person to talk to would be more sufficient than Microsoft crap.

Thumbnail of user moa.usa02
1 review
0 helpful votes
March 5th, 2024

I called to talk to someone that could help me with my Microsoft account. The answering machine just sent me a link to he website that didn't help either cause the problem that i have didn't exist on the website when it says ¨what can we hel you with¨. I tried to call again but the answering machine just hung up on me and now i can't do anything.

Thumbnail of user eloirah
1 review
1 helpful vote
January 11th, 2024

You need to have a phone number where you can help people instead of just a chat function because my mom is struggling to help fix a problem with her Microsoft account. She can't do that because her computer is so old it gets jammed up doesn't type properly and it gets stuck in the chat closes and then she has to do it all over again.

Thumbnail of user fuckm7
1 review
0 helpful votes
February 16th, 2024

Microsoft is an absolute $#*!ing disaster of a company. Their software is riddled with bugs and glitches, their updates are a $#*!ing nightmare, and don't even get me started on the $#*!ing customer service. You'd have better luck getting blood from a goddamn stone than getting any real help from those useless $#*!s. And let's not forget about their products. $#*! Microsoft Office, that $#*! is so overpriced and clunky, it's a $#*!ing wonder anyone can get any work done using that garbage. Oh, and don't even get me started on Windows. That operating system is a cluster$#*! of epic proportions. It crashes more often than a drunk driver on a Saturday night, and half the time you can barely even get it to $#*!ing boot up. $#*! Microsoft and everything they stand for. They are a $#*!ing scourge on the tech industry and I hope they burn in hell for all eternity.

Tip for consumers:
Microsoft is a goddamn joke. How the $#*! can a company with so much money and resources be so goddamn incompetent? Their operating systems are more buggy than a $#*!ing anthill and don't even get me started on their $#*!ty $#*!ing updates that always seem to $#*! up my computer. And don't even get me started on their stupid $#*!ing Office suite, always crashing and losing my goddamn work. $#*! Microsoft and their overpriced bull$#*! products. I swear, they must hire a bunch of braindead monkeys

Products used:
I have never encountered a more goddamn $#*!ty excuse for a gaming platform than the mother$#*!ing Microsoft App Store. Every goddamn game on there is either a rip-off piece of $#*!, riddled with $#*!ing microtransactions, or just plain $#*!ing boring. Do these lazy-$#*! developers even give a $#*! about the quality of their games, or are they just in it for the damn money? And don't even get me started on the mother$#*!ing lack of variety in game selection. It's like they just keep $#*!ting out the same generic garbage over and over again. $#*! Microsoft and their sorry excuse for a gaming platform. I'd rather stick my head up a $#*!ing donkey's $#*! than waste my time and money on their bull$#*! games.

Thumbnail of user juliem2959
1 review
2 helpful votes
December 13th, 2023

I used to find Microsoft to be a useful tool. I do not like that I am forced to get updates I don't want that cause me many more hours of work. I can't even find my documents without an hour or more of searching. Microsoft changes their terminology that I don't understand. FRUSTRATING! An annual fee makes much more sense than forcing us to buy updates we do not like or want. I have 365. Would rate 0 if available!

Tip for consumers:
I've been using Microsoft Word since the 1990's. I like Microsoft word less with each new version after Microsoft 7

Products used:
Microsoft 365

Value
Thumbnail of user joshuabeaumont26
2 reviews
1 helpful vote
January 17th, 2024

Xbox are discriminating me and stealing my cash and what I mean by this is they make you pay for your gamer tag and then take it off you in a few years time and I'm not on about the free ones they give you this was paid for by me and I've had that name for many years and they've took it off me so now I have to pay for new one even tho other people have the same gamer tag i just got taken off me I feel violated and discriminated it's disgusting all these years on Xbox and their doing that it's unbelievable but it's true I wouldn't advise anyone to get an Xbox as even the games are buggy and don't work properly they just take your money and give you crappy games that don't even work properly and even trying to contact them about issues it's like finding a needle in a hay stack. XBOX ARE DELETING THIS POST EVERY TIME and have now blocked me from speaking to anyone or getting a call back or posting about this. I wouldn't be taking the time out of my day to write this if it wasn't true and for people saying it's their right to take it off under TOS it's not and we could argue and argue but I have the pictures and proof it's not in violation of any of the rules. But people will always try and say differently until the day comes when it happens to you then you'll care but we need to rise up together and put all these complaints into action they delete all the bad stuff and keep all the stuff that makes their company look good when it's not please people help spread this and get them taken down a notch from them thinking they can do anything and get away with it do you really want them in your society and for your children to get into this

Thumbnail of user calebjmartinez04
1 review
0 helpful votes
February 27th, 2024

Terrible company. Ive been trying to contact technical support but they're so trash. I signed up for a free trial for microsoft word and it took around 80 bucks from me and i've been trying to get it back but microsoft has the worst customer service.

Tip for consumers:
terrible company. Ive been trying to contact technical support but they’re so trash. I signed up for a free trial for microsoft word and it took around 80 bucks from me and i’ve been trying to get it back but microsoft has the worst customer service.

Products used:
terrible company. Ive been trying to contact technical support but they’re so trash. I signed up for a free trial for microsoft word and it took around 80 bucks from me and i’ve been trying to get it back but microsoft has the worst customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sierram145
1 review
2 helpful votes
January 14th, 2024

How am I supposed to get my account released reinstalled if you claim it's compromised and the form you tell us to fill out keeps getting sent to me with a notice saying that you are unable to assist me at this time and I need to fill out another Form and try to put all of the information to the best of my ability however you can only do two forms at Max a day both forms every time get denied for me even though I put all of the security questions because I'm looking at my Samsung passkey that has all of the answers how in the world is a multi-billion dollar company doing this to so many people and telling us to follow this link complete this form this is the only way this is the only way humans can make the system but only AI can help you fix it only AI can help you fix it only AI can help you fix it fill out this form submit fill out this form submit you can only do two forms a day we cannot help you sorry your account is lost it is compromised due to someone trying to get into your account it is compromised blocked goodbye that's it that's all you guys say I'm losing my job my clients and that's all you guys have to say fill out this form. This type of issue can cause medical problems brought on by the stress of all of this. You need to fix your system. This is horrible.

Tip for consumers:
Change you POS system so a $#*!ing human can help amd not a form that is monitored by AI that keeps saying my correct t information to verify is wrong. Your horrible. I am looking to sue you are causing distress I lost my job because if this !!!!

Products used:
Microsoft family subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user gaels8
8 reviews
0 helpful votes
January 6th, 2024

I have seen their recent update that was back in the previous month where they are trying to expierement with the embedding of their own "chatgpt", don't remember how it's called, but it serves as a help for a user which can literally do everything for you.
Recent times microsoft started to delight me by the updates, earlier there were dry security updates and some minor fixes, but now it seems to me they are really doing their best to deliver quality solution.

Thumbnail of user deagleninja4
1 review
1 helpful vote
December 26th, 2023

Microsoft is straight up garbage these days. After spending three years hospitalized I was really looking forward to getting home and playing Minecraft again, I went through the "migration" process they insisted I do for a game I supposedly owned, but now that I'm ready to play it's simply evaporated. I can now no longer play it the way I used to so Microsoft is no doubt hoping I'll buy it again, but they can go to hell. Of course there's no way to contact anyone because they offer zero customer service. Garbage company.

Products used:
Nothing, I closed all my microsoft acconts and will never use them again

Quality
Thumbnail of user sallym912
1 review
0 helpful votes
March 12th, 2024

There are no words to describe how bad Microsoft is. There customer service is horrendous. It doesn't exist.
They should be shut down and the Government needs to look into it.
No company should be allowed to operate this way. It's complete customer abuse.

Thumbnail of user cjcobweb47
2 reviews
0 helpful votes
March 25th, 2024

I purchased Microsoft 365 personal for my home computer.
I have tried every way I can to get myself set up into the system on my laptop and it will not let me access anything because it says my email address is being used by someone else. That's someone else is me. The email address they have in the system for my name is incorrect. Whatever I do whoever I call wherever I chat or email I cannot get it corrected. Therefore of course I after trying this for 2-3 weeks I canceled the subscription and immediately got a refund. That's just so bizarre they cannot help me so I can utilize their program. I don't know what to do and unfortunately there is no other venue I can approach to get this program in my laptop. Excuse me this software in my laptop.

Thumbnail of user martycurnett
3 reviews
4 helpful votes
January 4th, 2024

Microsoft is the biggest cancer on the Internet.I opened an account for my grandson so he could play Xbox then I can't open it or log in to it.They change passwords frequently.I tried to log into my microsoft account of course I can't log in to change password.If there's a possibility to bye a computer with out microsoft do it.I cannot uninstall microsoft edge out my computer.It will only let me"modify"it if you do try to modify it it turns around and reinstalls microsoft in your system.I wish I knew how to stop this infestation it make me want to smash my lap top and just use my phone.MICROSOFT IS A CANCER.!

Products used:
Google Chrome is the only way.Microsoft even makes their logo look like chrome's.And when you try to download chrome ,microsoft will say download edge.Its sickening.

Thumbnail of user alex.horning.54
1 review
1 helpful vote
January 21st, 2024

They know the amount of updates that end up breaking the entire system. Windows Update KB 4 5 6 5 5 0 3 to now WSL2 still doesn't work properly without the user intervention, uninstall programs that Microsoft forces you to install.

Products used:
Software

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshp469
1 review
0 helpful votes
March 3rd, 2024

My account got hacked with only the email that was under the account and the email and phone number was changed. Tried everything I could to get anything back but there is no human being that works to help you and automated response is absolutely useless.

Service
Value
Shipping
Returns
Thumbnail of user scottg2060
1 review
0 helpful votes
January 24th, 2024

They'll lock you put of their services and block you from accessing years of documents, just because they can.

Tip for consumers:
they'll ruin important things in your life with a click of their fingers

Products used:
outlook (software)

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd8835
1 review
1 helpful vote
December 26th, 2023

If i could give this a rating of 0 i would because i payed 8 $#*!ing dollars for a realm that doesn't even work. It told me it has to create this $#*! and it hasn't and i've been trying to get it to work since $#*!in thomas edison invented the lightbulb. I'm so done. I wish bill gates was never born.

Service
Value
Returns
Quality
Thumbnail of user davidtrus20
1 review
0 helpful votes
November 16th, 2023

It was very interesting for me to read your post. And if you want to find more information about microsoft products or purchase it, then you can look at this site https://gosoftwarebuy.com/product-category/office! Regardless of whether you work at home or in the office, the Office category provides tools to help you stay on top. I think it will be very useful for many people!

Thumbnail of user christineg1874
1 review
0 helpful votes
February 18th, 2024

Microsoft products are great - very useful, very reliable. But their customer service is absolutely trash. It's impossible to speak to a live agent unless you have a Microsoft business account (I guess they don't care about their regular, home-user customers. They incorrectly charged me for 3 months for a product subscription I don't have and when I called to have this corrected, I couldn't speak to anyone. Their automated system will literally hang up on you (and their AI is so well done that it will remember your number and continue to hang up on you if you call back and try to go through different prompts!). At this point, I have to cancel my credit card number and have a new number issued just to stop having to pay for this fraudulent subscription. If there was ever a reason to switch from Microsoft to Apple, this is it for me. I'm not paying any company for a service/product I didn't ask for, and I'm not paying for crap customer service.

Thumbnail of user lilyk119
1 review
0 helpful votes
February 20th, 2024

Update from windows 10 to 11 lost EVERY single file I had in my laptop. No different than a virus except that I'm paying for it!

Thumbnail of user lardencharllise
2 reviews
0 helpful votes
March 9th, 2024

TERRIBLE SERVICES!
They are getting paid to do one BIG nothing. When you try to call them and speak to a representative, it will take you hours for them to unswer phone, and when they do that, will remain silent on the line, why you are on hold with them for hours, and hours. And, when you try to call again and again, and a get to a person, they will transfer your call to different departments, and will this by it self will take you one more hour on the line with the why trying to be transfer. And when they unswer, phone call all the saden will get disconnected. I don't understand why they are not supervised, or recorded at what they are doing. Because all Microsoft is doing is being charged for costumer service, but in reality there is not a service at all to us a client. It gets way to frustrating. At one one point you don't want to use there service any longer because of there IGNORANCE. Very pure costumer service.

Service
Quality
Thumbnail of user s28320299
29 reviews
269 helpful votes
March 3rd, 2023
Verified purchase

Microsoft is NOT a good company in terms of computers. I recently got a brand new windows laptop in October 2022 that cost about $1,000 and now 70% of websites won't load. Even tried adjusting settings and had an ISP troubleshoot my Wi-Fi router and modem. I also tried contacting microsoft but every attempt failed since I was just put on hold every time. Be careful when getting Microsoft products, especially their computers since they are greedy for money. Microsoft is such a disappointment. 0 stars if I could.

Tip for consumers:
Be careful!!!

Products used:
My money

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