MicrosoftReviews 387

We were on the phone for 5 hours trying to reset our password which still did not happen.
The answering folks are offshore and without proper English comprehension and communication
Skills. A couple of them sounded like they were woken up by the referring colleague and they were
Still yawning. Bottom line, Microsoft lost an account. I am surprised, we Americans pay the world's bills and we get this level of pathetic treatment and that the big corps continue selling us out to the rest of the world. Shame on Microsoft.

Microsoft is losing credibility with office users due to being far too focused on Marketing, looking for ways to excite people ending up forcing end users to waste time searching how to do an action that they have been doing for years only to find you changed it, i.e. Forcing a File Explorer Right side panel on users with an update. There is no correct direction on how to remove the panel eating up large part of UI. It effects productivity and is redundant. Users can do as we have always done by clicking View > L,M, S icons - this is happening with each and every app. 365 is same as Citrix, which BOMBED due to connectivity. Yes it's less expensive than having app's on premise but it negatively effects performance (connectivity), and efficiency. If you want us to use a browser to access word processor and all other office app's, it only entices us to easily pivot to other platforms like Google Docs.

Scrap Marketing "ideas" and stick with Stability, Efficency, Simplicity. Hiring people who focus on pie in the sky revenue is pushing the public to other platforms, because we do not to like to waste time with continuous ramp up on app's we're very familiar with and you keep changing.

Also, please hire Professional Technical Writers. Too many Microsoft Technical Writers do not know how to respond appropriately to the public questions, and you don't remove information that is outdated on sites. Might be good to hire a project manager specifically for each organization that uploads information so it can be updated and/or removed. Looks so unprofessional to have multiple old responses that are no longer valid. Yes, it's more Overhead costs, but it's such a responsible thing to do, which equates to great PR.

Continual messages one drive is full even if you have never saved to one drive, it will try to get you to you to pay monthly for extra storage. Email will still work, do not be fooled. Check carefully.

It is odd that we are asked to "Buy American" and when we do, they provide difficult to understand accent customer service from abroad, particularly from India and African regions not because they are tech savvy, it's because labor is cheap!
When we have a problem or product issue and call your customer service line for help and guidance, we can't understand a word of what' most of your customer service agents try to say due to extremely and I mean extremely thick, distinct Indian accent which majority of your employees possess!
What's the matter Microsoft?
Don't you make enough money off of America and Canada Customers alone, in order to provide us with decent customer service that we could at least understand?! By that I mean a toll free number specifically designed for USA and Canadian customers or at least hire more people with light or a fair amount of accents to perform a phone job?! Don't get me wrong, I too have an accent this is not against accents it's against hard to understand accents performing the wrong jobs trying to guide people or the difficult accent to understand.
For God's sake every phone job that I have had before they Interviewed the prospect to ensure they have a good, strong phone voice, are with reasonable accent that everyone could understand!
An accent when subtle or understandable is beautiful but when you can't understand a word they say it becomes very frustrating.

When there is a problem and we get frustrated with your product or service, we don't need to call your customer service line Waits Too Long for someone to pick up and then get more frustrated while struggling to understand what advise the customer service is trying to give us!
I often get MORE Frustrated, hang up and redial/ wait a long time just hoping for someone with less accent would pick up so at least I can understand and BOOM! Another one, equally as annoying as the previous one picks up! If you want to give us good service start screening your phone
Operators in customer service area for a good phone quality voice, making sure they're understandable. That's all!
I bet you would not hire sales people with the thickest, hard to understand accents for the purpose of marketing your products! Won't you show the same courtesy to the people who have already spent hundreds or thousands on your products and need help and shouldn't get frustrated for calling your customer service line.
Hope someone from Microsoft was a decision maker would actually read this comment and take it seriously.

Come on this company is so bad! Everything they make is broken! I hate them I hate everything they do! They are so stupid they deleted my password and now I can't sign onto my f***ing account! What on earth?! Is this really one of the biggest corporate giants?! Maybe get your stuff to work… p.s. I hate them for capitalizing on Minecraft too!

Today I had a conversation with Microsoft in the morning because I am transferring my activities from one laptop to a newer one. Every time I tried to use any Microsoft application, a popup blocked me and demanded payment.

I had paid on my previous laptop, so when I talked with the agent earlier in the day, the agent somehow checked my account, saw that I had paid, and enabled access for me. However, in the evening on the same day, Again, I was being blocked from Microsoft software and again I was facing demands to pay. I saw that in the evening, I was unable to open anything connected with Microsoft, so I asked to speak to Customer Service. That was my downfall.

The agent who allegedly was there to serve me spoke so faintly that I wasn't sure which language he was speaking. When I asked him to speak louder, I then discovered that his English was barely recognizable as the same language that I speak. He asked me several questions that did not solve my problem. I told him that I had paid for service on my previous laptop.

He then said he would check my account, but when he asked for my name, he was writing an incorrect spelling of the name. I corrected him, and he hung up on me! The end result is that I now cannot access any application connected in any way with Microsoft!
If Microsoft just wants to demand money every time I try to access Microsoft software, that's extortion. I bought the software and paid with money.

I paid for the personal subscription to various software services with Microsoft. However, if a morning conversation about arranging access for me, a paying customer, is rendered invalid if I call later in the day, I give up. I truly cannot understand the backwards logic in that. Maybe Microsoft just likes to grab money at every opportunity; it does look that way.

It seems that with Microsoft, you pay more and get less. I truly give up.

I am sure it's not legal to do that, but as I have learned, laws in the United States exist only for persons who are wealthy enough to pay to make sure they are enforced. That definitely applies in this case.

When your a monopoly you get to do whatever you want. And yes I say that because I'm an Aco$#*!ant and strapped to Bill no matter what, he owns all the software that I am forced to use! So of course you (Microsoft) would yet again take away one of my rights. I can't even tell my computer to "STAY AWAKE" I was at a clients when all of a sudden my remote to my computer just went dead. Returned to my office to see the computer was no longer on! Yeah! Now back to the client's.Hey MICROSOFT - STOP MICRO MANAGING ME!

I am sick of Microsoft mandating new useless Operating Systems Windows 7 was good enough I'm done with it and advice people who read this comment to complain with the Better Business Bureau if you value your computer as the customer no computer should be rendered as retro or obsolete. Microsoft is violating multiple consumer rights and no one is taking action on them this is disgusting! Eventually Microsoft is going to want to reinstate older Operating System and will run out of numbers.

Over 22 years of using microsoft windows, out of several thousand interactions I have had only 2 (two) that I say are satisfactory - two encounters out of 21,000 that I would rate a 3.5. Overall less than 1 Star.
20,998 negative vs 2 at 3.5. Daily in using my up-to-date descktop, laptops and tablets at least 2 - 3 times daily Microsoft's misleading and intrusive prompts hinder my work-concentration and make my work life worse by prompting NOT a good helpful response but anoyance, frustration and lack of being able to stop Microsoft's most interfering M.O. - Method of Operations.

My printer suddenly stopped working. I got an error concerning the spooler. Contacted Microsoft support 4 times. The line keeps getting cut off. No body gets back to you. Someone remotely logged in. The line got disconnected or she terminated the online session after removing or while removing the printer drive. Left me without any support. Terrible service and will not recommend the product to any one.

Xbox account went awol. No reason and zero chance of getting someone to help me reset it or retrieve any needed info. Spent hours across several days just trying to reach a real person and not some useless FAQ. The loop of go here and go there was the most frustrating thing. I just unhooked my Xbox altogether to stop from throwing it somewhere. Microsoft CS is the worst I've ever encountered

I will never purchase another Microsoft product again! After one year of owning my Surface Pro 8 - a relatively new product, my equipment is out of warranty and experiencing the screen of death. Apparently this is a known issue with this model and Microsoft refuses to replace my device after acknowledging the issue. I feel like I should have gotten more use of my device before this problem. I provided receipts and photos and their tech team is still not budging.

I had sent an email on 29 June 2023 on my school Outlook account, only for the recipient to tell me they did not receive the mail and the mail was removed from sent emails. However I found the doc on Outlook sent documents. I have tried seeking help but nothing and I have failed my post grad.
Poor service.

I have a surface 8 pro. I bought it 1 year ago. 3 months ago the surface keyboard stopped working during my exam period. I could not use the computer at all. I finally sent it in to fix it because it was under warranty and they sent me back a different computer with scratches on the back of it and the keyboard still doesn't work. What a joke. You can't even call them because any assistance is unavailable. They say that you have to call back during business hours and funnily enough it is during business hours. Joke of a company and a complete scam.

I feel compelled to share my recent experience with Microsoft, which has left me utterly disappointed and convinced of their fraudulent activities. I am deeply dissatisfied with the company's unscrupulous behavior and their complete disregard for customer trust.

To my astonishment, I discovered a charge of $109 on my Telus mobility account from Microsoft, despite never having subscribed to any of their services or authorizing such a transaction. This incident has unequivocally exposed Microsoft's deceptive practices and their blatant disregard for ethical business conduct.

Upon discovering this unauthorized charge, I promptly contacted Microsoft's customer support, hoping for a resolution to this unfortunate situation. However, my interactions with their support team were nothing short of exasperating. I encountered long wait times, unhelpful representatives, and a lack of empathy towards my predicament. It became abundantly clear that Microsoft's customer service is inadequate, inefficient, and unresponsive to the concerns of their customers.

What astounds me the most is that Microsoft, being a global technology giant, would resort to such deceitful tactics to earn a few extra dollars. It is utterly unacceptable for a company of their stature to engage in fraudulent activities and prey upon unsuspecting customers like myself.

Furthermore, their lack of transparency and failure to promptly rectify the situation only adds insult to injury. Microsoft seems more interested in making a quick buck than in fostering long-term customer relationships or upholding their own supposed commitment to customer satisfaction.

I strongly caution anyone considering doing business with Microsoft to be vigilant and wary of their practices. This incident has shattered my trust in the company, and I implore others to exercise caution and think twice before engaging in any financial transactions with Microsoft.

In conclusion, Microsoft's fraudulent billing practices, accompanied by their abysmal customer service, have left me feeling cheated and taken advantage of. I hope that by sharing my experience, I can warn others about the potential dangers of dealing with this unscrupulous company.

I remember when microsoft products were actually good and usable.until windows 7 was released. Ever sice then microsoft has been a nightmare. Interface is impossible to use on every device and you have to through 10 million settings to fin the one you looking for. Then when windows 10 came out microsoft began charging fees for every individual feature. Microsoft office? 10$ a month one drive storage? 20$ a month. Dont even try storing anything on your hard drive it wont even let you do that anymore. It honestly amazes me microsoft still sells anything when i can use google docs,sheets,etc for free. On top of that the build quality of all the laptops is garbadge. Flimsy junk that falls apart after a year

Every time I try to cancel my Fortnite crew subscription through Microsoft, it comes up with an error. This has gone on for months now and it has taken my money for the ugliest items ever. I cant remove my card because it is attached to a subscription, I cant cancel the subscription, and I cant turn off auto renew.