Microsoft

I was charged for an Xbox live account since January when i never bought it. It took me 2 hours to get into contact with somebody about this issue and an hour to resolve it.
Sorely disappointed by this and highly frustrated that iv been told I probably won't even get a refund

Lies about call back, do not honor what they promise, comes up with excuses to evade situations and questions, do not respond and reply to emails properly. Basically an organization which has a department to stall and waste consumers time. Extremely lousy as compared to Apple. Zero integrity to sell faulty products and not do official recalls, and Zero sincerity in reaching out to consumers who needs help.

Cant create a child account, contact Microsoft support and after 12 hours still no result - been promised a call back with in 2 to 4 hours - they never called
I contact them again to understand it will be additional 24 to 48 hours

When Bill Gates made Microsoft. He used Consumer demand with the us Gov. To sell His Junk. Junk back then Junk Now,,, Software and computers was never made to be safe for any user. Out the door if it worked or not. Bill Gates and his junk software and his first computers has turned this world into a $#*! Hole... Bill Gates, Microsoft, and every software maker and computer must be forced to clean up this mess. If they all go broke. So be it. I am no tech jack $#*! like bill gates, but I do know leave the back door on computers and its software,, You opened the door for all these crooks. Starting with Bill Gates and Microsoft... Worlds Number 1 Hackers... This world will never be safe again with Your Hacker Junk... Grow some balls gates and fix Your Junk...

Microsoft agreed to replace my Surface Laptop Studio when it couldn't be fixed. I was told to return my Surface, and they would send a replacement when it was received. At first I was thrilled they would replace the computer. However, the promised replacement was never delivered. Microsoft's staff refused to help me with recovering the package and stopped communicating with me. Now, they have my old computer, I have no replacement, and I'm out $1,600.00. I've filed a complaint with my state's attorney general's office, and hopefully I'll get my money back. This is the worst customer service I've ever seen. Stay far away from this company.

It is for me to vent some thought on how and why a corporation like Microsoft let's the customer find out how to fix problems with their Software. 1- The corp management simply does not care. 2-They need to justify the existence of their Customer Service and help dept. 3-They know that billions of people are hooked on their Software.

Total scam! I would give it zero stars if I could. DO NOT ever subscribe for just one month to their products! I specifically unchecked the auto renewal box when subscribing, and my receipt clearly stated for one month. Two weeks later I get an email that my card will be charged for auto renewal. Sure enough, my Microsoft account also says "auto renewal". I waited for over an HOUR for a live chat representative, only to be told they cannot access my account. I would have to call them to get a code to access my info. For how much money they rake in, and how "technologically advanced" they supposedly are, you would think their subscription and customer service systems would be more savvy.

Called to get help because my computer has been blocked for some files that causing it to do so. The guy gives me an estimate of what they need to do and as soon as I tell them that I didn't have money at the time the tech tells me that I am responsible for whatever occurs to my device and logged out of my pc and said bye. He didn't offer me to call back later whenever I have money to pay or anything. Worse help ever gotten just going to get rid of the pc and to a different provider that'll give what the customer is looking for.

My subscription is for 24/7 tech support and automated help when you call tech support will not allow you to speak to a representative (useless advisors anyway). Keeps asking to use authentication and now it's not on my phone…. Can't get past that function. Garbage software! Bill Gates, check on your crap software and hiring process for advisors/techs because they are useless.

Dont buy products, unable to use products unless you pay $100 a year to use. You can try to get a hold of them and they put you in the spin cycle unless you pay them. They want you to pay to use service and pay to get printer ink products. You are in a lose lose situation. Will never buy a product again from HP

I used to find Microsoft to be a useful tool. I do not like that I am forced to get updates I don't want that cause me many more hours of work. I can't even find my documents without an hour or more of searching. Microsoft changes their terminology that I don't understand. FRUSTRATING! An annual fee makes much more sense than forcing us to buy updates we do not like or want. I have 365. Would rate 0 if available!

They never even answered the phone, i was referred their website. Unbelievable and wow. You're supposed to be the best computer company in the world but you can't even answer the phone. Thank you for ruining Christmas.

You need to have a phone number where you can help people instead of just a chat function because my mom is struggling to help fix a problem with her Microsoft account. She can't do that because her computer is so old it gets jammed up doesn't type properly and it gets stuck in the chat closes and then she has to do it all over again.

This is a horrible company and god-awful support, we did nothing wrong to deserve this. Our advertisement is perfectly legal and acceptable as an organic vegan superfoods spray with mushrooms, elderberry, and camu camu as the primary ingredients. We can't even log in and Bing Ads are still charging my account fees. We contacted the credit card company and filed disputes for charges, this will affect Microsoft financially, not us. I wasted two days on phone calls and chats with Bing ads, horribly ineffective. I wonder how much money it costs having inept people handle critical business operations that are supposed to generate you money, not spend more money by wasting time via phone calls dropping and poor chat services. I am filing complaints and reports on forums, and social media, and I will provide screenshots of proof warning against Bing Ads. They are discriminating against a disabled military couple with highly affluent connections. Treating people poorly is a bad PR move.

I bought the Surface Book 3 on 29/11/2021. But the item was not delivered within 5-6 business days. Hence I contacted the support team and they advised the item will be dispatched on 29/12/2021. On 29/12/2021 I received a tracking no with a expected delivery date 30/12/2021. But when I enquired the status of the delivery on 30/12/2021, I was informed by the Microsoft support that the item not yet handed over to DHL express and delivery could be any time after 2/01/2022.

Hence for all the delay and hassle made me really disappointed with the poor service Microsoft offered. I won't buy anything from Microsoft store if the services are not improved in future.

On 01/18/2019 a Microsoft Tech. Took control of my computer and erased my entire Office thinking this would help with a tiny issue I was having with POWERPOINT. Afterwards he gave me a link to re-download. And then he left. His link didn't work. I've tried on numerous occasions to get help. They keep saying they're pushing it up a level. But no one willing to take responsibility. Mahvareen and Derrick did nothing today Case #*******0021 03/04/2019

Microsoft is NOT a good company in terms of computers. I recently got a brand new windows laptop in October 2022 that cost about $1,000 and now 70% of websites won't load. Even tried adjusting settings and had an ISP troubleshoot my Wi-Fi router and modem. I also tried contacting microsoft but every attempt failed since I was just put on hold every time. Be careful when getting Microsoft products, especially their computers since they are greedy for money. Microsoft is such a disappointment. 0 stars if I could.

Myself and the plethora of people who have also been wrongfully banned are tired of the lack of oversight that xbox affords the enforcement team. It isn't okay. It won't be okay. I'm selling this $#*! after 18 years. I refuse to be treated as expendable by a company trying to make it safe for kids to play rated M games. When my character can say words I can't without a 14 day suspension it's about time to re-evaluate. When you're handing out 3 bans for the same event, when you're banning people who are already banned for "harrassment" even though they are banned already you're acting against your own TOS.

I created a Microsoft account for a game I was playing about 6 years ago. I would purchase things to move forward with the game. Microsoft ended up charging my card for some Microsoft 365 personal subscription. I have no knowledge about what that is even for. They charged me once last year and once this year. The website makes it impossible for a refund or help with the issue. This was a huge turn off for me. I will never use Microsoft again. I had to close my bank account out so they cannot charge my card. I still have no idea how to close out my subscription I have never used or know how to close out the account as well. Sneaky way to make money off people.