website thubmnail of WeChat
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GB
1 review
7 helpful votes
Follow Sno M.
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I still can't believe HOW BAD this app registration process is. We failed to register at home, twice, because of a ridiculous "security check". They are asking you to scan your QR code from a chinese person. So we found a chinese person, but it failed, because they are only allowed to do this once per month. So we came to china, needed to get a mainland china phone number including registration of our passport. Found another chinese person to scan that ridiculous qr code, then sending/receiving SMS failed. - This app is a big piece of something. As opposed to claims on some websites, we never needed wechat or wechat pay, could do everything we wanted without it, any person claiming this app is a MUST have for tourists is spreading nonsense in my opinion. I'd rather skip China as a tourist than having to deal with this app. Fortunately, we never missed it.

Date of experience: September 25, 2019
Singapore
1 review
2 helpful votes
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Account put on "protected" status because of lack of use. I followed all the steps to reactivating it--even having a friend attempt to verify me--but it never worked. Contacted WeChat help on the website (can't on the app because cannot access the app) to no avail. This is not a good experience for customers.

Date of experience: October 3, 2018
Netherlands
1 review
10 helpful votes
Follow R L.
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We used the app for our communication with our business partners in China.
We were pleased with the functionality of the app. But after 6 months or so, our account got blocked out of the blue with no further explanation.
Unblocking the account proved to be impossible after many frustrating attempts.

After contacting Wechat the only thing they give you is a standard reply referring to the same useless 'unblocking procedure' that won't get you any further in solving the problem.

WeChat clearly doesn't give a sh*t whether their users are able to use their app or not.

Date of experience: August 8, 2019
California
1 review
7 helpful votes
Follow Cecilia H.
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My wechat account got frozen and I tried to unfreeze it. Went through the appeal form with wechat, sent them 10+ emails but nobody ever reply my emails! Now I am unable to log in or cancel my account. Unbelievable! Doesn't get any worse customer service or experience than this.

Date of experience: May 12, 2018
Canada
1 review
3 helpful votes
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No reason that my account got blocked. Phoned or messaged customer service for many many times, no body answer your phone even they said they will answer. Replied Message is always the same, it is copied machine answer. Waste of your everything.so unprofessional. Do not use it if you can.

Date of experience: June 7, 2020
Florida
83 reviews
175 helpful votes
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The app is awesome for chat and group conversations and I can even back up my whole chat history on desktop. Yet, it removed payment functionality for US people (need to have linked Chinese bank) so now I'm just using it for chat. If I could use it to receive and send payments again, it would be 5 stars for sure

Date of experience: August 3, 2019
India
1 review
8 helpful votes
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Total Nonsense App. Useless App... Its not international social Platform. Worst social App in world. My account stuck at security check -- find one or more current wechat users... what the $#*! it that. I have only one account and i tried to register with my mobile number but these useless chinese did not get me register on it.
Uninstalling the $#*!...

Date of experience: August 13, 2019
Australia
5 reviews
2 helpful votes
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I have used WeChat daily for four years. I use both versions, WeChat for mobile phone and WeChat for Windows 10 downloaded to my laptop computer. My experience has been that this communications platform is reliable, fast, bug-free. There has been no issue with adding new contacts. Similarly, the deleting of contacts has been a simple process. Approximately 90% of my use is with my laptop computer. I unreservedly recommend this WeChat application.

Date of experience: June 16, 2020
Singapore
2 reviews
7 helpful votes
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I use Wechat on a daily basis, I find it very good, need to refer back to a previous message search for it. I find it better for texting than Whatsapp. Easy to block and unblock friends. No messages go missing. Translates text messages and it has an image translator.

Date of experience: March 4, 2019
GB
1 review
3 helpful votes
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WE SHAT
June 21, 2020

3+ days to unsuccessfully resign into we chat after i reset my phone... your friends need to verify with passport and bank details just for you to resign up. I used we chat for 8 years when I lived in China. Joke app which scams your deets

Date of experience: June 21, 2020
Iowa
1 review
1 helpful vote
Follow Li-Hsien L.
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I prepaid to WeChat to make international calls to landline. It worked twice then quit working. It even deducted money from my account when the calls didn't get through. No help from customer support either.

Date of experience: October 22, 2019
Hong Kong
1 review
4 helpful votes
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If you get a Hong Kong phone and try to use WeChat to pay for necessary things like food, taxi, train, the MFs block your account for a measly HK$100. No customer service. Nothing AT ALL! Don't even download this. Go with WhatsApp, Telegram etc etc. It's just a bull$#*! app. Just to see how much of a BS app this is, I bought THREE (3) HK numbers and THREE (3) mainland numbers and they ALL gave me the same f*cking problem! Don't use this app. Tencent should get their act together or perish.

Date of experience: July 27, 2019
India
1 review
4 helpful votes
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Waste of time
April 15, 2020

Worst possible user experience. Too slow, heavy and buggy.

Crashes way too often. Adding a friend is so cumbersome. It just hangs... Not user friendly at all.

Date of experience: April 15, 2020
California
5 reviews
20 helpful votes
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WeChat is my favorite app for chatting with my friends. It's all free as far as I know and WeChat also lets you do video chats and voice chats. Props to my Asian friends who brought this to my attention!

Date of experience: May 29, 2013
Pennsylvania
3 reviews
11 helpful votes
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What the hell is the matter with the customer service on this site? I've been writing to customer service for about three months asking why the person that I send a friend request to doesn't get it even though after I type in her number, it says that it was sent successfully. I know that it is the right number that she gave me. I haven't gotten one reply back from customer service. What the F is going on with this site? They don't understand English or are they just so goddamn lazy not to write back? I can see why that website gets terrible reviews. It would be different if they wrote back. Any other members have the same problem as me? Anyone ever hear from the $#*!ty customer service? So pissed off!

GUYS: if you ever use the shake function and you come across a girl name Haggar Griffin, she is the former porn actress named Eva Lovia. Check her out! She is like most of the women on this site, drop dead gorgeous but don't have money and will ask constantly to buy her either Google Play cards or ITune cards. What a whore!

Date of experience: September 17, 2021
Canada
1 review
9 helpful votes
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Wechat 1st Timer
July 16, 2017

I just installed Wechat on phone & made a new account since I am a new member. The sign in was easy to fill out; however I have to receive a code in order to complete my sign in. Didn't receive a text from Wechat so I click the resend button... no luck so I tried the calling option. It Worked! Wrote down the code & typed it out. BUT NOPE apparently the code that they gave me was incorrect. Pressed the calling option again; typed in the new code & yet again incorrect code... yah I'm done... I prefer skype or facebook msg.

Date of experience: July 16, 2017
Pakistan
5 reviews
30 helpful votes
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I am using we chat since last 5 to 6 months. In past few weeks i have noticed that i am not recieving messages on time. In order to get new msgs i always have to open wechat. Overall this app is fantastic.

Date of experience: November 5, 2013
Malaysia
1 review
8 helpful votes
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Wechat is the most worst application, because it function make so many in a relationship couples end up broken!
Too many privacy settings! Is better BLOCK WECHAT FROM MALAYSIA. PLEASE!
Make so many people trying to betray by using this app!
The disadvantage is very serious spoiled the good relationship couples!

Date of experience: December 16, 2013
Thailand
1 review
0 helpful votes
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In Chiangmai Thailand at Three Kings monument zone. If do you have a shop that can paid by wechat pay will be convenient for us...

Date of experience: May 7, 2018
Georgia
1 review
2 helpful votes
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Garbage
March 2, 2020

Have attempted to connect and communicate with several people I met on another site. Wechat is completely disfunctional. Waste of time.

Date of experience: March 2, 2020

Overview

WeChat has a rating of 2.1 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WeChat most frequently mention and customer service. WeChat ranks 192nd among Chat sites.

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