brenca c.

Microsoft is losing credibility with office users due to being far too focused on Marketing, looking for ways to excite people ending up forcing end users to waste time searching how to do an action that they have been doing for years only to find you changed it, i.e. Forcing a File Explorer Right side panel on users with an update. There is no correct direction on how to remove the panel eating up large part of UI. It effects productivity and is redundant. Users can do as we have always done by clicking View > L,M, S icons - this is happening with each and every app. 365 is same as Citrix, which BOMBED due to connectivity. Yes it's less expensive than having app's on premise but it negatively effects performance (connectivity), and efficiency. If you want us to use a browser to access word processor and all other office app's, it only entices us to easily pivot to other platforms like Google Docs.

Scrap Marketing "ideas" and stick with Stability, Efficency, Simplicity. Hiring people who focus on pie in the sky revenue is pushing the public to other platforms, because we do not to like to waste time with continuous ramp up on app's we're very familiar with and you keep changing.

Also, please hire Professional Technical Writers. Too many Microsoft Technical Writers do not know how to respond appropriately to the public questions, and you don't remove information that is outdated on sites. Might be good to hire a project manager specifically for each organization that uploads information so it can be updated and/or removed. Looks so unprofessional to have multiple old responses that are no longer valid. Yes, it's more Overhead costs, but it's such a responsible thing to do, which equates to great PR.