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Microsoft Reviews Summary

Microsoft's reputation is marred by significant customer dissatisfaction, primarily due to its inadequate customer service. Many users report frustrating experiences with long hold times, unresponsive support, and unresolved issues, leading to feelings of neglect and disrespect. While the company's product quality and range receive praise, the inconsistencies in delivery and support leave much to be desired. Complaints about account access, data loss, and perceived censorship further exacerbate frustrations. Overall, while Microsoft offers valuable products, a critical need for improved customer service and communication is evident to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
154
value
136
shipping
92
returns
96
quality
135

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RU
1 review
0 helpful votes
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Microsoft
November 16, 2023

It was very interesting for me to read your post. And if you want to find more information about microsoft products or purchase it, then you can look at this site https://gosoftwarebuy.com/product-category/office! Regardless of whether you work at home or in the office, the Office category provides tools to help you stay on top. I think it will be very useful for many people!

Date of experience: November 14, 2023
Georgia
1 review
0 helpful votes
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Dont buy products, unable to use products unless you pay $100 a year to use. You can try to get a hold of them and they put you in the spin cycle unless you pay them. They want you to pay to use service and pay to get printer ink products. You are in a lose lose situation. Will never buy a product again from HP

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Date of experience: November 8, 2023
New York
1 review
1 helpful vote
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Boycott!
October 31, 2023

I am calling on all readers to boycott Microsoft with me. They censor our responses far too much infringing on our freedom of speech and they suspend your rewards account just for going for the maximum points allowed each day. Choose anyone but Microsoft!

Date of experience: October 31, 2023
Michigan
4 reviews
2 helpful votes
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I took out another website address and even though I already had Microsoft 365, I was asked to sign up the new website with Microsoft again. Hence, I did, unknowing that I would be billed quarterly $480 that is part of a one year subscription to the Microsoft 365. Apparently it was a Business Account, which was fine, but the billing was not explained. It is probably my fault, but it has been impossible to speak to a business representative from Microsoft. Microsoft needs to understand that their customers are not all fluent in "Tech Language" and cannot navigate their complex dispute methods.

Date of experience: October 26, 2023
Canada
12 reviews
13 helpful votes
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I'm a Microsoft MSE since Win95. Microsoft like Apple is not innovative. It's the same old thing and they can make money on it so why innovate. Most Windows 10 users find Windows 11 a pain. I use Ubuntu.

Date of experience: October 21, 2023
Wisconsin
1 review
1 helpful vote
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Microsoft is extremely non user friendly. Every thing I am currently trying to do is failing to work. Im trying to sign into my Microsoft account on my phone and it requires a "phone number, email, or skype". When i put the@ symbol in it immediately flags it saying i need to enter a valid phone number. DOG IM TRYING TO USE A EMAIL NOT MY PHONE NUMBER, I DONT HAVE A PHONE NUMBER ON MY ACCOUNT JUST LET MY SIGN IN AND FIX MY SHID

Date of experience: October 20, 2023
Australia
1 review
0 helpful votes
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No Service
October 18, 2023

Microsoft have made it impossible to call someone to resolve issues, very disappointing that this can happen with companies of this size!

Date of experience: October 18, 2023
Florida
1 review
1 helpful vote
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Horse $#*!!
October 13, 2023

$#*!! This crap did a complete recovery of my computer tonight. He destroyed all my photos for many years, documents, music, everything! Everything I had on my computer. How to restore them? Horse $#*!!

Date of experience: October 13, 2023
New York
3 reviews
1 helpful vote
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Too controlling of PC
October 10, 2023

If I use multiple tabs and use say " bing", as another search engine, my PC hard drive goes into hyper mode and starts freezing up and I literally have to start over with what ever I'm doing. I deleted alot of the Microsoft in my settings but it keeps updating, I have no control over my PC.

Date of experience: October 10, 2023
New Jersey
1 review
1 helpful vote
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I tried cancelling an annual subscription for an account that no longer exists. However they do not care and want their money. EVEN though the person has died.

Date of experience: October 2, 2023
India
1 review
0 helpful votes
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Worst services ever
October 2, 2023

I bought Microsoft 365 license twice by mistake. However, I cancelled my subscription within 7 days of purchase without using the services. Customers cancelling subscription within 7 days of purchase are liable to complete refund. The customer executives told me that the amount would come back in next cycle but it never did. It's been over 80 days since I cancelled the subscription. One executive told me that the refund has been initiated 40 days back but it never came in. I enquired with my bank for any obstructed transactions and there were none because Microsoft never initiated the refund.

Date of experience: October 2, 2023
South Africa
1 review
0 helpful votes
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Bought a control December last year sent it back 6 months ago got a replacement worked for a few weeks after that aux port gave an issue right after sent back in again then they gave new replacement and yet again what do you know the power button kept getting stuck then the RB had been messed up getting stuck sometimes then my rt button broke after took it apart because what's the use of sending it back again the RB was broken inside from when I got it the power button was damaged and the RT was comeplely messed up so thanks Microsoft for letting me pay R1300 for a control just for me to get a $#*! version back in upset I've been with Xbox for a long time this is disspointing...

Date of experience: October 1, 2023
South Carolina
2 reviews
1 helpful vote
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Ordered 365 for my business. Could not get it to accept my information. Diego tried helping me but needed help from another department due to past account was stopping new account. A week later still no 365. Asked for them to cancel my order. They charged my cc anyway. When I complained I was sent email stating I need to sign in and cancel order...I would if I could-the reason I am canceling is because I CANT get in to set acct up. Never will I do business with this company again! I have disputed charges with cc but its been weeks and they have not responded to them.

Date of experience: September 23, 2023
Florida
1 review
0 helpful votes
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I called with an Xbox issue when I finally did get a hold of somebody 3 hours after calling every number I could find I finally found someone to speak to over the phone I told them what my issue was they repeated it back to me they told me they had to get somebody else involved from another department gave me a number to them told me they would send me a review through my email I called the number it said this is what you do to pay your bill and then hung up on me I tried again and again it did the same thing over and over I called a different number it sent me to a Jewish Workshop which is what it was called over the phone the email that I was supposed to be sent was supposed to be for a review instead it was a flyer because the lady knew she had just lied to me all of this because you suspended a 12-year-old's account for a picture a picture that Xbox approved a picture that had to be submitted for review I am paying out of my pocket so he can talk to his friends for no reason should his account have been suspended for over a week what a horrible treatment by your company and while researching the suspension coming to the realization you guys do what you want for no reason at all absolutely pathetic

Date of experience: September 15, 2023
Oklahoma
1 review
0 helpful votes
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Xbox
September 11, 2023

Listen here you Pork Rimes my son is extremely upset that he had to restart his Xbox losing everything he worked for. He lost his game pass and Xbox live we paid for. Shame on you

Date of experience: September 11, 2023
Colorado
1 review
1 helpful vote
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Microsoft wants to take control and know every users. It swapped somehow the local account users (which I knee the credentials) which the microsoft account user ( with the password in the computer (strong-automatic password and impossible to remember) locking me out and force me to reset to factory. I lost all my work. This is the last time I get a windwos system or anything remotely related to microsoft... It is a horrible system. Buy mac instead or move to linux only...

Date of experience: September 11, 2023
Canada
1 review
0 helpful votes
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I was trying to redeem something and the code didn't WORK so i tried again again and again and it wasn't
WOKING then out of no where it closed my tab I couldn't go back to it so I WAS LEFT WITH NOTHING

Date of experience: September 8, 2023
Georgia
1 review
1 helpful vote
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After years of being filthy rich billionaires, microsoft still can't make their software work. After staying up all night HOURS working my COLLEGE ESSAY that's due in THREE DAYS. I SAVED IT ONCE EVERY FIVE MINUTES WHILE I WAS TYPING IT. IT"S JUST GONE. NOT IN THE RECYCLING BIN. GONE. I SPENT HOURS ON THIS AND SAVED IT AT LEAST 10 TIMES AND IT's GONE! I will never use another product from this company, I will NEVER trust you with my work again!

Date of experience: September 7, 2023
Texas
1 review
0 helpful votes
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The stupidity of it all
September 6, 2023

I've recently been locked out of my emails. I never change the password. I never even logged out of the emails but yet I've been locked out of my emails. That's fine I go to reset my password won't let me it's requiring a phone number that I no longer have access to. Apparently without this phone number I simply am out of luck. No one can help me and want me to simply get a new email with them. As if I would ever get anything Microsoft ever again that is the dumbest thing I've ever experienced. What about a personal verification question or some other form of being able to say yes this is me, nope won't work. Has to be the phone number. Also, don't try and get a hold of an actual human being that would be too easy. Call the support line they say it'll help they say false it's simply puts me on repeat to go back to the same website that has been completely unhelpful. What a joke of a company. If you can't even help the people who use your product, what good are you. If I could give zero stars I 100% would give zero to this company as a whole.

Date of experience: September 6, 2023
Texas
1 review
0 helpful votes
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NOT EVERYONE HAS A STUPID SMARTPHONE- this ridiculous requirement that the account is somehow safer because everyone has to have an APP on their phone - for personal users, for schools, who simply USE the Microsoft basic DESKTOP functions. You MUST let people make their OWN choices! Requiring this APP on a smartphone just means Microsoft wanted a way to gather data like other apps - that is ALL this is! If I could boycott Microsoft I would.

Date of experience: September 5, 2023