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How would you rate Microsoft?
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Virginia
1 review
1 helpful vote
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Boycott!
October 31, 2023

I am calling on all readers to boycott Microsoft with me. They censor our responses far too much infringing on our freedom of speech and they suspend your rewards account just for going for the maximum points allowed each day. Choose anyone but Microsoft!

Date of experience: October 31, 2023
New York
1 review
3 helpful votes
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One star is too much
September 29, 2022

Whatever you do, don't buy microsoft products if you can help it. The products in and of them selves are ok, but the support sucks. To even get a person takes hours, and when, after an hour of searching, I managed to find a very helpful guy, the end result was that after at least 6 hours the issue was not resolved. I'm not kidding, I've spent in excess of 8 hours today screwing around with it and l wanted to do was connect Jabra Elite 4 ear buds.

Date of experience: September 29, 2022
Virginia
1 review
1 helpful vote
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Stole a $40 game from me
December 26, 2023

Microsoft is straight up garbage these days. After spending three years hospitalized I was really looking forward to getting home and playing Minecraft again, I went through the "migration" process they insisted I do for a game I supposedly owned, but now that I'm ready to play it's simply evaporated. I can now no longer play it the way I used to so Microsoft is no doubt hoping I'll buy it again, but they can go to hell. Of course there's no way to contact anyone because they offer zero customer service. Garbage company.

Date of experience: December 26, 2023
New York
1 review
0 helpful votes
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I was gifted an xbox 20 years ago and have stuck by it since, despite buying 3 xbox 360's and the relentless garbage windows puts out. Enough is enough, you buy from them and they never learn. There are better developers out there. If we stop patronizing them then new companies that they are blocking have a chance, and nothing could be worse than what we have now.

Date of experience: April 24, 2023
Illinois
1 review
1 helpful vote
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This is for the tech people...if there is any. I've been calling without any results and still currently on the line. If anyone sees this please consider applying here. You might be the first worker they have in the tech department. Again, still requesting help. Oh yeah here is 2 photos of the past call and one going currently.

Date of experience: January 22, 2023
Texas
1 review
1 helpful vote
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DO NOT BUY MICROSOFT 365
February 10, 2023

Bad bad customer service account cannot be verified. Have been charging me for over a year do not purchase. I am selecting one star only because they are making me put a rating, but I would not select any stars from them.

Date of experience: February 10, 2023
Australia
1 review
0 helpful votes
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Terrible service
August 2, 2023

My printer suddenly stopped working. I got an error concerning the spooler. Contacted Microsoft support 4 times. The line keeps getting cut off. No body gets back to you. Someone remotely logged in. The line got disconnected or she terminated the online session after removing or while removing the printer drive. Left me without any support. Terrible service and will not recommend the product to any one.

Date of experience: August 2, 2023
New York
1 review
3 helpful votes
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I recommend staying away from Microsoft. The company operates on some outdated models, where you have only 30 days to cancel your subscription! It's cloud-based software, for every service out there you have the right to cancel at any time and get your refund, yet Microsoft is shady AF. Stay away from them, there are better free software out there that do the same job if not better. Never again will I do business with this $#*!ty company!

Date of experience: September 30, 2021
New Mexico
1 review
1 helpful vote
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Screen of Death
July 28, 2023

I will never purchase another Microsoft product again! After one year of owning my Surface Pro 8 - a relatively new product, my equipment is out of warranty and experiencing the screen of death. Apparently this is a known issue with this model and Microsoft refuses to replace my device after acknowledging the issue. I feel like I should have gotten more use of my device before this problem. I provided receipts and photos and their tech team is still not budging.

Date of experience: July 28, 2023
Florida
1 review
0 helpful votes
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I have called multiple numbers each leading me into a circle and quite literally hanging up on me. I am a MS shop but I can tell you when you call for a product that is not cheap then the person is supposed to help never even heard about it that makes for frustrating day.

Date of experience: December 7, 2021
New Jersey
3 reviews
1 helpful vote
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HATE IT!
May 1, 2023

It sucks - pure & simple! Not easy to use. For example, saving docs with One Drive is confusing and frustrating! Also, you used to be able to access many different fonts when creating a doc; now you have to have a subscription to access most of them. As if Bill Gates doesn't have enough money!

Date of experience: May 1, 2023
Canada
1 review
2 helpful votes
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Senior Account Executive
February 7, 2023

Microsoft is a 2/10 at best. Site and navigation is hard, support is non existent. Would never as an Enterprise AE let a company I had choice in use again. Literally the worst waste of time and money. Microsoft products in general lack cloud capabilities and ease of transfer.

Extremely hard to get in touch with an AE, and generally their products dont sync well device to device/let alone company to employee/customer.

0/10 customer service.
1/10 product

Im an AE in tech.

Date of experience: February 7, 2023
Tennessee
1 review
1 helpful vote
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So I make a new account for my kids' new computer. It asks for PIN but then skips it and comes up error massage. Says I can skip and do it again later. That's a lie it just replays same thing over and over. I connect Microsoft which is a chat box repeat myself 20 or so times and get kicked out because no one knows what they are doing. So I have a died computer. I should just switch to apple.

Date of experience: August 22, 2022
California
1 review
5 helpful votes
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I bought surface book couple of years ago for 3000 $. Yesterday I noticed the bottom part of the book from side got open. Called them today and the guy said the techincal support system is down for one week. But sales are open. So you guys can sell but can't support? Very disappointing. Wished I went with apple. What kind of service is that?

Date of experience: October 13, 2020
New Jersey
3 reviews
235 helpful votes
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Not a big fan of Microsoft at the moment. I bought a lap top last year with Windows 8 and updating the OP system to 8.1 is a real nightmare. If my computer is not ready for the update, it could end up ruining the hard drive, etc. Should have bought a Mac instead..

Date of experience: April 17, 2014
California
1 review
1 helpful vote
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Kiss my $#*!
December 20, 2021

No I will not pay a for a subscription and $#*! you very much for asking. Moving on to different companies. I guess google sheets just got another user. Did you know you can use it offline as well? Switch people. $#*! Microsoft greed.

Date of experience: December 20, 2021
Australia
1 review
1 helpful vote
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They renewed my subscription without asking me, taking money out when they feel like it. When I called to confirm that it was them and then to cancel, they said they had no record of any amounts coming out or even having a record of my account! What the F@$%^. I spend more than half an hour messaging back and forths with no resolution. I then contacted Paypal and my bank who are currently sorting it out.
What a scam s#@!$$ F@!#$ of a company. They do not care about customers, and to boot after all that they gave me a fake 1800 number. Who do they think they are?
Never EVER again. I do not recommend.
If there was an option for no stars, I would choose it.
Useless company that should not be operating. Do not deal with them if you know what's good for you.

Date of experience: July 9, 2022
Iowa
1 review
0 helpful votes
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Y'all $#*!ing suck. The fact that you signed us out to do this verification code is bull$#*! and the fact that Microsoft keeps telling me I have the wrong password, after spending thousands of dollars on the dog $#*! they create. Thanks you made gaming suck again

Date of experience: February 10, 2024
Colorado
1 review
3 helpful votes
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No support
August 2, 2016

Case ******* Microsoft tech Robert installed Mac office home student 2016 on a
Windows 10 computer. Ruined the computer. Did nothing to fix. Blamed me because it took
5 hrs to load. Do not let Tech support work on computer. No support when they do something
Wrong

Date of experience: August 2, 2016
Australia
1 review
0 helpful votes
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Dumbest $#*!
April 21, 2023

I was charged for an Xbox live account since January when i never bought it. It took me 2 hours to get into contact with somebody about this issue and an hour to resolve it.
Sorely disappointed by this and highly frustrated that iv been told I probably won't even get a refund

Date of experience: April 21, 2023

Overview

Microsoft's reputation is marred by significant customer dissatisfaction, primarily due to its inadequate customer service. Many users report frustrating experiences with long hold times, unresponsive support, and unresolved issues, leading to feelings of neglect and disrespect. While the company's product quality and range receive praise, the inconsistencies in delivery and support leave much to be desired. Complaints about account access, data loss, and perceived censorship further exacerbate frustrations. Overall, while Microsoft offers valuable products, a critical need for improved customer service and communication is evident to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
153
value
135
shipping
91
returns
94
quality
134
+39