website thubmnail of Pokémon
How would you rate Pokémon?
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Texas
1 review
0 helpful votes
Follow Erick R.
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I had purchased a large order. They "sent it" but never arrived. I contacted shipping company and seller. Nothing could be done. Very upset spent over 500 dollars on cards. All they could say is I will they will work on it. Sent them messages and emails and they said they had no management so they couldn't do anything. I dont know how they cannot refund or at least send the product. Very upset.

Date of experience: July 25, 2022
Ohio
1 review
2 helpful votes
Follow Ziad O.
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Zekrom and Reshiram are anti-Islamic symbols. Reshiram symbolizes burning cross hate symbol. Zekrom is Ku Klux Klan Knight Hawk. I contacted Pokemon and they sent a message about an investigation that would take place. The next day it got marked solved and no solution was provided. There was no apology.

Date of experience: December 22, 2023
Colorado
17 reviews
7 helpful votes
Follow heyaa guy. h.
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I love them
October 12, 2023

I love pokemon and i never won't. I can see how some of the pokemon might represent a passing resemblance to the KKK but they were just designed for kids so you probably shouldn't read into it that much. I can get that it might seem offensive but i don't think it should be taken as such, it was made for kids who like imagining things and if they were trying to be offensive they probably would have done something a bit more obvious. (don't take anything that i say to seriously, this is my opinion but i'm kinda stupid.)

Date of experience: October 11, 2023
Ohio
1 review
12 helpful votes
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I complain for the reason of offensive Pokemon dragons and they give me this. They say that they take feedback but they will not consider the feedback sent to them. Pokemon lies and they keep dragons that are designed like the KKK.

Rude response after feedback.
Complaint about Reshiram, Zekrom and fusions resembling the KKK.
Date of experience: August 26, 2022
New York
2 reviews
51 helpful votes
Follow Elias C.
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This official hub for Pokémon product's is amazing! I've found so many different products that I love on the Pokémon website. From special Pokémon cards, to plushies, to even a GIANT Lapras floatie that I use when going to the lake, this website is amazing for finding the perfect thing for you. I recommend it especially for Christmas, as you can find so many products you may miss out on at your local Walmart or Target. Not a lot of glitches and a reliable way for payment, plus reviews are super legit! If could give more than 5 stars, I would. Great website!

Sorry for the bad shot, but these are some of my plushies I got when ordering.
Date of experience: October 8, 2023
Ohio
2 reviews
36 helpful votes
Follow Gabriel K.
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This company works against the consumer. They keep unnecessary offensive content to give themselves attention. A matter of four Pokemon are controversial because of the design.
People complained about Reshiram, Zekrom, White Kyurem, and Black Kyurem. Together, these Pokémon share designs of what the Ku Klux Klan looks like.
The shapes of their heads with their colors and patterns. They match the robe and head. They've pushed these characters so much because they know they have controversy. The complaints are not far fetched. It is enough to tell that it was purposeful and not some huge accident. Avoid this company and their products.

(Pictures that have been posted were ones that have been found by Google search. Some were taken from another review which was on Niantic Inc. which was also recovered during research. Reviews on the Better Business Bureau have even been recovered.)

+3
Date of experience: November 3, 2021
Ohio
1 review
5 helpful votes
Follow Ethan R.
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Zekrom looks like the Ku Klux Klan Knight Hawk, having eyes like a nazi flag. It was emphasized in the trailer. Reshiram burned in a cross pose in the trailer too and it was emphasized proudly. This company apparently likes the Ku Klux Klan. They also can't stay away from stereotypes to save their life. They are not genuine about being against racism because they act that way every day.

Date of experience: December 14, 2023
Florida
5 reviews
3 helpful votes
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Solid
March 24, 2020

Can't complain, sometimes glitched on me but ultimately provided an adequate experience. Could improve on ad usage and in 2 cases i had to refresh my account

Date of experience: March 24, 2020
Ohio
1 review
8 helpful votes
Follow Kenneth W.
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I thought this company was innocent and never thought they could be so evil. They had an incident where pictures of the Ku Klux Klan were posted to their official Google Maps page. Their support did not respond aside from the generic messages sent to reviewers. No clarification or apology was made. These images depicted White Kyurem and Black Kyurem as members of the Ku Klux Klan, in addition to Zekrom. I heard about the controversy surrounding these characters and would never think the company would handle a situation like this. They even claimed that the group was "nonviolent" which is completely false. First it was the resemblance characters like White Kyurem had with the Ku Klux Klan, but now it is apparently okay to let these characters exist in a kid's game and tell our kids that this behavior is okay. If the company cared, those pictures would have never been posted, the comments would have never been made, and those characters would have never seen the light of day. This can no longer be described as an "accident" because it has gone too far. Stay far away from this company for your safety.

Complaints and The Pokémon Company International’s racist response.
+1
Date of experience: November 21, 2023
South Carolina
2 reviews
0 helpful votes
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Fire and Ice
November 26, 2020

I didn't try in person because I have severe social anxiety. But their online contact was absolute horror, that made me want to actually call someone. Me. Call someone. With my extreme anxiety.

Date of experience: November 26, 2020
Ohio
1 review
19 helpful votes
Follow Lucas H.
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They have offensive Pokémon that come from Pokémon Black and White and they are the legendarys from that game. They are too similar to the Ku-Klux Klan. I complain to support about Reshiram looking like their "Kleagle" and Zekrom looking like their "Nighthawk". Customer support didn't help much and only sent feedback that was probably never read.
This company does not care about their customers.

Date of experience: July 28, 2022
Massachusetts
1 review
0 helpful votes
Follow l l.
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pokemon.com
May 1, 2023

Needs to switch out the Pokémon TCG online for Pokémon TCG live on the pokemon.com site but the pokemon center is fine. THIS NEEDS TO BE CHANGED I have 100 or so code cards to enter but they are going to a app that is going to be shut down Also look at my picture below to see how it is still a problem becuase it is not on google app store or apple apstore but it still says that it is free

This was writen on MAY 1ST 2023

PLEASE FIX THIS

ONE OF YOUR LOYAL CUSTOMERS

Date of experience: May 1, 2023
Virginia
1 review
1 helpful vote
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Shipping is SUPER fast
January 5, 2020

Always impressed with the shipping and quality of products sold from here. Great website too. Tons of fun, kid friendly features.

Date of experience: January 3, 2020
New Jersey
4 reviews
7 helpful votes
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I have played the game boy version of Pokemon and i felt pokemon go letting out the battle system was a huge disappointment.

Date of experience: September 28, 2018
India
1 review
0 helpful votes
Follow Akshay P.
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Pokemon office i am from India i need Serena and greninja bound evolution with ash forever please don't banned greninja bound evolution

Date of experience: July 21, 2022
Michigan
15 reviews
21 helpful votes
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Great site.
July 31, 2019

Great site with lots of great games. Great site for younger kids who like Pokemon. If you like Pokemon this is your site.

Date of experience: July 31, 2019
Singapore
3 reviews
40 helpful votes
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Fun game
January 25, 2018

I've played at least 3 versions of the series. Blue is my favourite while Ruby have some interesting puzzles.
Good game to spend hours on.

Date of experience: January 25, 2018
Poland
3 reviews
3 helpful votes
Follow Tom G.
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Great site!
January 25, 2018

Great site with a lot of information about pokemons. I just love it! You can really find everything there!

Date of experience: January 25, 2018

Overview

Pokémon has a rating of 2.8 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Pokémon ranks 6th among Cartoon sites.

service
8
value
7
shipping
6
returns
6
quality
9