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How would you rate Duolingo?
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Australia
1 review
1 helpful vote
Follow Lisa S.
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Not great and no support
January 25, 2025

App has a number of issues. Sound doesn't always work, the main voice slurs words and speaks too quickly. There is no customer support and no one answers a communication.

On listening exercises only one word is ever said. The rest is silent.

So if you learn by reading it's fine.

Date of experience: January 15, 2025
Australia
1 review
1 helpful vote
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This company is putrid. They trick you into what you think is free but then steal $129 for a yearly subscription that you didn't ask for. Refuse to refund you money back and there is absolutely no human to contact. Please be aware of this company and their misleading and fraudulent business practices. They really are the most diabolical company I have ever encountered. Do not be fooled by the promise of alerts regarding the end of the free trial because they do not alert you. Have a look at the 5000+ reviews on Trust Pilot for an indication of what a putrid company this is.

Date of experience: January 8, 2025
California
1 review
0 helpful votes
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VERY WEAK APP
March 23, 2025

I'm currently on a 565-day streak on Duolingo, practicing 1-2 hours a day, yet my French is nul! The app just throws random sentences at me to translate without explaining the why's, what's, and how's! It doesn't offer grammar lessons, verb conjugations, reasons behind all the usage of prepositions such as de, du, de la, en, à, au, etc. It nitpicks on the spellings if you miss an s or e at the end of a sentence even though their pronunciations are the same, and the app doesn't explain why! When you click on explain my mistake it wants me to upgrade to Duo Max or family plan! They're more interested in squeezing more money out of you than teaching you conversional French! Their scoring system is also weird! Yesterday I was in the Diamond League with over 2500 points and all of a sudden I was thrown in the demotion zone with only 300 points! I couldn't believe my eyes! When my subscription is up, I'm not going to renew it! I'm going to look into Babbel, iTalki, Promova, and other options.

Date of experience: March 23, 2025
Arizona
1 review
2 helpful votes
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I wait since couple month for the email with my test results! I wrote couple emails already but since today, I still do not have my test results!
Without these test results I cannot start with my classes! I am already late for the fall semester!
It's a shame that you have to pay before you start with the test otherwise, I would still have my money and could do it with someone else.
They should shame about themself to rip of students!
Never again!

Date of experience: October 6, 2024
Canada
0 reviews
1 helpful vote
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Thief Company
October 15, 2024

I took the Duo-lingo English assessment, and it was a terrible experience. I took the exam TWICE and when I asked them for an explanation of why they did not validate me, they responded unconsciously and ambiguously; and then they constantly changed their arguments; First, was that my glasses were shining, and when they were overwhelmed by my arguments, they came up with a new ploy that I was looking the other way; weak and stupids reasons, I argued to them that I could not control the brightness of the materials and that the movements of the gaze in intellectual processes in the case of an exam are involuntary. They do not accept that their system is deficient

Finally, after 16 email exchanges, they told me that they would give me one more try and the result was the same, they said that I looked the other way, so I asked them to send me the videos and evidence and they did not respond, the just clean his hands, so in total, I spent 120 dollars in the trash with this unscrupulous company

Conclusion: stay away from this unscrupulous thieving company that also does not accept that its system has serious defects and prefers to blame the user

Date of experience: October 15, 2024
New York
2 reviews
6 helpful votes
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Weird
September 6, 2024

The duo has been sending me weird emails. Feels like Duo is going to take my soul away and knock on my door at midnight if I don't practice spanish.Happy because I can speak some Spanish :)

Date of experience: September 6, 2024
Texas
1 review
4 helpful votes
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Notifications are scary
December 28, 2023

Anytime you don't use Duolingo, they send you notification emails. This last one I got sounded threatening. Using phrases like " I'm going to make you do your lessons" and " no one wants to see Duolingo upset" Lastly." a happy duo, means a safe and happy you." That sounds psycho to me. I also checked the details of the sender and it was sent to another email besides mine. I'm assuming another parent. Which is not right due to privacy reasons. Now I'm sure that parent can see my email as well.

Date of experience: December 28, 2023
Australia
1 review
3 helpful votes
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Passive aggressive emails
February 15, 2024

I stopped practicing Duolingo for a few days and received ridiculously critical emails? Is this way of motivating people to participate? I found it aggressive and rude. The last message was 'how do you say quitter in Italian?'
That's downright bullying.

Do better … a lot better Duo Lingo because like others affected by this experience, you've lost me as a participant and I will not recommend as an effective language learning app.

Date of experience: February 15, 2024
Sweden
1 review
0 helpful votes
Follow C.G W.
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Duolingo is a blast as you work your way past he Diamond League - winning 1st place. Now I don't have the paid version anymore. So Duo stopped teaching and left me hanging with the same 5 words like a broken record. No real grammar but enough vocabulary for transitioning to another learning platform. So yes, the paid version is fun and effective up to 2000 words. That is why I recommend Duo and his friends.

Date of experience: February 16, 2024
New Jersey
1 review
1 helpful vote
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Can't get into my settings
February 17, 2024
Updated review

1. I am already using it for a year. Before the year they did not allowed me to get into my setting therefore they debuted another year from my Credit card. Second. Terrible when you get into more advanced Spanish.

Date of experience: February 17, 2024

Not allowing me to use settings
September 18, 2023
Previous review

It's sad that Duolingo knowing that I am soon to be using it for one year has blocked me from using my settings. Maybe so that I won't be able to cancel the subscription? I've been writing to them many emails@Duolingo support and There is no reply. Their customer services is zero! Their Spanish teachers are not very good either. Many mistakes….

Date of experience: September 18, 2023
Colorado
1 review
0 helpful votes
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Varies by language
December 26, 2023

Just for fun, I decided to take the Hawaiian course, and the selection of material is strange. There's a heavy emphasis on sports and exercise terminology as well as dated material about pandemic health precautions, but very little about Hawaiian culture or nature. No systematic work on the number system. On the other hand, the Chinese course is a good review for me, since I last took Chinese 30 years ago and am learning vocabulary that has changed since then.

Date of experience: December 25, 2023
Armenia
15 reviews
1 helpful vote
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Duolingo offers fun and effective language learning through its interactive platform and gamified lessons. Whether I'm learning a new language for travel, work, or personal enrichment, Duolingo makes it engaging and accessible. I appreciate the variety of languages available and the adaptive learning algorithms that personalize the experience based on my progress. Duolingo's bite-sized lessons fit easily into my daily routine, making language learning a pleasure.

Date of experience: April 1, 2024
Singapore
1 review
0 helpful votes
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I find Duolingo to be frustrating much of the time. I don't care about the games, I am looking to learn a language. Hindi, to be specific. I find it very repetitious, with no explanation of why or which rules apply, and the sentences are often ridiculous and have no practical value. My main frustration, however, is that the English translations are often wrong or they will mark you wrong when you translate a sentence into perfectly good English but their translation is not very good English. The program marks you wrong for translating something into proper English...without getting it "right" however you can't move on so you have to become accustomed to responding with incorrect English!

Date of experience: February 8, 2024
Canada
1 review
5 helpful votes
Follow Richard C.
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I have over 2 years done in Spanish with duolingo. Since the company sold shares on the market the emphasis is to make money and it was very easy to see how they are going about it. They started to include more and more vague questions and poorly worded ones to increase the users mistakes and force them to pay. If you want to pay go for it if not there are ways to learn better than duolingo

Date of experience: December 18, 2023
Texas
3 reviews
4 helpful votes
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Frustrating at times
November 27, 2023

It's really frustrating when you have a perfect streak and making every effort to practice every day then suddenly for some unknown reason you get kick off the site during the practice dialog..., lots of buffering, the website logs itself off, It's as if its being remotely controlled. I immediately log back in, there's lots of buffering. Then finally when I'm able to log back in, the duolingo website will start you from the very beginning, not even giving you credit for the progress I have already made. Then I start over again just to get kicked off once again from their website. I notice this happens quite frequently after I have had a perfect passing score and streak.
I have no idea what causes this, but it is extremely frustrating. You get kicked, log back in, kicked off again, AGAIN, again...

Date of experience: November 27, 2023
Ohio
1 review
0 helpful votes
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Significantly limited
January 13, 2024

After reaching a certain level, you keep doing the same set of exercises over and over and over … again. At least this is the case for Arabic. I do not know if it is different in other languages. It is good to reach a certain middle level but after that you are not learning anything new. They should diversify the should the exercise pool. It is quite limited, not good enough for many purposes to learn a language. Also, though it is free, they make it annoying to remain on free version.

Date of experience: January 13, 2024
Washington
1 review
3 helpful votes
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The worst company
February 12, 2024

Whenever you do some lessons and stop, they give you hate messages. They are unreliable and overall just suck. They get angry whenever I stop doing lessons so I'm probably going to have to leave America.

Date of experience: February 12, 2024
Nebraska
2 reviews
3 helpful votes
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No Customer Service
October 5, 2022

Purchased Duolingo for our business. Spent thousands and thousand of dollars for the subscriptions. Wanted to inquire about features that are listed on the website for subscribers but have had no luck getting in contact with anyone. I have been trying for 2 months. Sent tons of emails and when I call the help number it gives the same email that I have been emailing this entire time that I have heard nothing back from. Very frustrating that they can't even help their own customers out when they have spent a lot of money on their product. We have plants all over the US and we were going to recommend it to them but after these issues I have changed my mind.

Date of experience: October 5, 2022
Florida
1 review
7 helpful votes
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Was great- but deteriorating fast
July 22, 2022

My family and I have enjoyed using Duolingo. However recently it has gone downhill very fast. Top issues are:
There is absolutely no way to get a hold of anybody at Duolingo. I tried providing feedback and emailing, and received an email that I will not get a personal response. Wait what?!?!
The application itself is misfunctioning on a daily basis now. And because you can't reach anybody, there's nothing getting fixed.
I purchased the plan for a year, and I will be switching to Babel when my subscription ends. Mainly because every business, including Duolingo, needs to have some sort of customer service.

Date of experience: July 22, 2022
Illinois
5 reviews
3 helpful votes
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I noticed not long ago that i cared more about some of the characters in my game and their visually tracked progress mostly in part of a formulated concept that makes me invested in these characters. I broke my gaming habit to develop better habits like reading and designing and general learning. I heard duolingo mention in a speech by bill gates and thought, if its gotten that much buzz it was probably something to at least check out. So its free and uses the game layout to make myself interested in my own skills and development/progress, a much worthier cause and better use of these manipulation systems. I hope to see this site develop further and possibly get involved with the community and want more company's like this helping people develop skills.

Date of experience: February 18, 2015

Overview

Duolingo has a rating of 2.4 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Duolingo ranks 179th among Language Learning sites.

service
32
value
35
shipping
8
returns
12
quality
37