• Duolingo

Duolingo

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Overview

Duolingo has a rating of 2.82 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Duolingo ranks 166th among Language Learning sites.

  • Service
    25
  • Value
    29
  • Returns
    7
  • Quality
    30
Positive reviews (last 12 months): 9.1%
Positive
3
Neutral
8
Negative
22
4
See all photos
How would you rate Duolingo?
Top Positive Review

“2016 words learned in the paid version”

C.G W.
2/17/24

Duolingo is a blast as you work your way past he Diamond League - winning 1st place. Now I don't have the paid version anymore. So Duo stopped teaching and left me hanging with the same 5 words like a broken record. No real grammar but enough vocabulary for transitioning to another learning platform. So yes, the paid version is fun and effective up to 2000 words. That is why I recommend Duo and his friends.

Top Critical Review

“Passive aggressive emails”

J M.
2/15/24

I stopped practicing Duolingo for a few days and received ridiculously critical emails? Is this way of motivating people to participate? I found it aggressive and rude. The last message was 'how do you say quitter in Italian?' That's downright bullying. Do better … a lot better Duo Lingo because like others affected by this experience, you've lost me as a participant and I will not recommend as an effective language learning app.

Reviews (78)

Rating

Timeframe

Other

Thumbnail of user jm1778
1 review
2 helpful votes
February 15th, 2024

I stopped practicing Duolingo for a few days and received ridiculously critical emails? Is this way of motivating people to participate? I found it aggressive and rude. The last message was 'how do you say quitter in Italian?'
That's downright bullying.

Do better … a lot better Duo Lingo because like others affected by this experience, you've lost me as a participant and I will not recommend as an effective language learning app.

Quality
Thumbnail of user lagypsytarot
1 review
3 helpful votes
December 28th, 2023

Anytime you don't use Duolingo, they send you notification emails. This last one I got sounded threatening. Using phrases like " I'm going to make you do your lessons" and " no one wants to see Duolingo upset" Lastly." a happy duo, means a safe and happy you." That sounds psycho to me. I also checked the details of the sender and it was sent to another email besides mine. I'm assuming another parent. Which is not right due to privacy reasons. Now I'm sure that parent can see my email as well.

Thumbnail of user richardc4718
1 review
5 helpful votes
December 18th, 2023

I have over 2 years done in Spanish with duolingo. Since the company sold shares on the market the emphasis is to make money and it was very easy to see how they are going about it. They started to include more and more vague questions and poorly worded ones to increase the users mistakes and force them to pay. If you want to pay go for it if not there are ways to learn better than duolingo

Thumbnail of user melanier230
2 reviews
0 helpful votes
March 24th, 2024

I liked Duolingo at first but the further I go in my lessons the more useless phrases I learn. I've been learning Swedish for an upcoming trip to Sweden and what I'm learning on Duolingo is totally useless! I just learned "Hon lyssnar på musik medan hon duschar" Swedish translation "She listens to music while she showers" and "flodhästen ar skrammande" translation "the hippo is scary" and "pingvinen behöver vatten" translation "The penguin needs water" Duolingo? Tell me when I'm ever going to need to say these things? I seriously doubt that there are penguins and hippos running around the streets of Stockholm! I'll admit I did learn some basic conversational skills but I need to learn more and Duolingo isn't working. I'll be canceling my subscription and find a better app to learn Swedish.

Value
Quality
Thumbnail of user daniellef34
3 reviews
4 helpful votes
November 27th, 2023

It's really frustrating when you have a perfect streak and making every effort to practice every day then suddenly for some unknown reason you get kick off the site during the practice dialog..., lots of buffering, the website logs itself off, It's as if its being remotely controlled. I immediately log back in, there's lots of buffering. Then finally when I'm able to log back in, the duolingo website will start you from the very beginning, not even giving you credit for the progress I have already made. Then I start over again just to get kicked off once again from their website. I notice this happens quite frequently after I have had a perfect passing score and streak.
I have no idea what causes this, but it is extremely frustrating. You get kicked, log back in, kicked off again, AGAIN, again...

Tip for consumers:
Duolingo really need to work on their website to make it more efficient for those of us who are dedicated in becoming bilingual.

Service
Value
Thumbnail of user aydinn
1 review
0 helpful votes
January 13th, 2024

After reaching a certain level, you keep doing the same set of exercises over and over and over … again. At least this is the case for Arabic. I do not know if it is different in other languages. It is good to reach a certain middle level but after that you are not learning anything new. They should diversify the should the exercise pool. It is quite limited, not good enough for many purposes to learn a language. Also, though it is free, they make it annoying to remain on free version.

Thumbnail of user c.g.wallen
1 review
0 helpful votes
February 17th, 2024

Duolingo is a blast as you work your way past he Diamond League - winning 1st place. Now I don't have the paid version anymore. So Duo stopped teaching and left me hanging with the same 5 words like a broken record. No real grammar but enough vocabulary for transitioning to another learning platform. So yes, the paid version is fun and effective up to 2000 words. That is why I recommend Duo and his friends.

Tip for consumers:
To concentrate on the pronounciation and alphabet.

Products used:
It is an online language learning course

Value
Quality
Thumbnail of user sandness.karen
1 review
0 helpful votes
December 26th, 2023

Just for fun, I decided to take the Hawaiian course, and the selection of material is strange. There's a heavy emphasis on sports and exercise terminology as well as dated material about pandemic health precautions, but very little about Hawaiian culture or nature. No systematic work on the number system. On the other hand, the Chinese course is a good review for me, since I last took Chinese 30 years ago and am learning vocabulary that has changed since then.

Products used:
Hawaiian and Chinese course

Value
Quality
Thumbnail of user patriciat1469
1 review
0 helpful votes
February 17th, 2024
• Updated review

1. I am already using it for a year. Before the year they did not allowed me to get into my setting therefore they debuted another year from my Credit card. Second. Terrible when you get into more advanced Spanish.

Tip for consumers:
Duolingo does not allow me to touch my settings. And is taking money from my account monthly.they are not good either in intermedia languages..

Service
Value
Shipping
Quality
Not allowing me to use settings
September 18th, 2023
• Previous review

It's sad that Duolingo knowing that I am soon to be using it for one year has blocked me from using my settings. Maybe so that I won't be able to cancel the subscription? I've been writing to them many *******@Duolingo support and There is no reply. Their customer services is zero! Their Spanish teachers are not very good either. Many mistakes….

Service
Value
Thumbnail of user joeh147
6 reviews
18 helpful votes
September 29th, 2023

Duolingo is best at building vocabulary in a chosen language. After over a year in using the site to learn Spanish, I really haven't built my Spanish conversational skills very much. It is also very clear that the Duo writers tend to be very progressive and some users may be put off by the examples they use.

Thumbnail of user laxmilinda
1 review
0 helpful votes
February 9th, 2024

I find Duolingo to be frustrating much of the time. I don't care about the games, I am looking to learn a language. Hindi, to be specific. I find it very repetitious, with no explanation of why or which rules apply, and the sentences are often ridiculous and have no practical value. My main frustration, however, is that the English translations are often wrong or they will mark you wrong when you translate a sentence into perfectly good English but their translation is not very good English. The program marks you wrong for translating something into proper English...without getting it "right" however you can't move on so you have to become accustomed to responding with incorrect English!

Thumbnail of user pamelap77
3 reviews
0 helpful votes
November 21st, 2023

Very useful, fun & progressive app, except for blasting you with so many loud ads that it teaches you as much to watch ads as it does another language. Duolingo advertises its Super Duolingo so much that that particular ad is starting to make me naseous. There are also occasional grammatical errors such as the following:
We didn't use to write emails
Nous Nous n'ecrivions pas d'emails
So, it should say "used to"

Products used:
Duolingo

Service
Thumbnail of user sherylc345
1 review
2 helpful votes
February 9th, 2024

For 38 days I have been participating in Spanish lessons through Duolingo.

Here and there it seemed like same-sex relationships were a part of the lessons.
I just had an "in your face!" experience.

Translate:
"this man and his husband has five children"
😩😫😒
Gotta find another means of learning...

Thumbnail of user cc937
1 review
0 helpful votes
November 5th, 2023

Duolingo can be free but you will have tons of adds that interrupt. It is designed to be a highly competive app in which you progress to different levels while competing with others. People can pay to assist with accumulating mega points. You unfortunately cannot choose to forego being dragged in to the levels. It teaches you to read the language but not really to be fluent. They dont adequately explain grammar rules, and you cannot hit a back button to review your previous screens while going through lessons.at least Ive never been able to do so. It does teach vocabulary in the language you choose. They also have many different languages to choose from. You can pay a small monthly fee to eliminate the adds, which is worth it and means the overall cost is reasonable.

Products used:
Service

Service
Value
Quality
Thumbnail of user Mason.Edwards
1 review
2 helpful votes
February 12th, 2024

Whenever you do some lessons and stop, they give you hate messages. They are unreliable and overall just suck. They get angry whenever I stop doing lessons so I'm probably going to have to leave America.

Tip for consumers:
duolingo is terrible and inappropriate for children.

Products used:
none cause they suck

Thumbnail of user donaldj685
1 review
1 helpful vote
December 23rd, 2023

Duolingo is a terrible application for learning languages. They are only interested in taking your money. There are much better options.

Thumbnail of user lynnep295
1 review
0 helpful votes
May 31st, 2023

I've learned a lot of words and phrases with Duolingo. The thing I'm most concerned about is the stories are often about « friends » lying to each other and taking advantage of each other. I don't think this is an okay subtext to be teaching especially as the app brags about teaching more kids a language then they would be learning in school. How to lie and bully? Really?

Service
Value
Quality
Thumbnail of user garyj725
1 review
1 helpful vote
October 15th, 2022
Verified purchase

I subscribed to Super Duolingo and found it to be a great improvement over the free version. Within a week, however, I suddenly had no access to the Super Duolingo that I had paid for. Then, I was able to use it by signing onto the web, but could not 'speak answers' or access the leader board. Repeated requests for assistance have gone unanswered. VERY DISAPPOINTING!

Tip for consumers:
Once you have passed your free trial, any specific help required will not be available. Only boiler-plate FAQs are there to assist. If they don’t apply to your problem, you’re out of luck.

Products used:
Super Duolingo

Service
Value
Quality
Thumbnail of user mciacci
1 review
0 helpful votes
September 8th, 2023

Duolingo used to be very good up to 2021, there were forums were one could discuss learning topics and resources, there was some form of grammar too. Now it's completely brain dead repetition, just sentences you need to learn by heart, no guidance on what is wrong and what you need to learn, no access to forums, only bug reporting. It's like a competitive game where quantity is above quality... much like the trend in education of the last few decades. I now prefer free youtube lessons instead of duolingo. Also duolingo pushes you tons of ads to convince you that if you pay you get something more. That is largely false. You only get infinite lives and infinite chances to learn by heart, yes, ads free, but still without true didactical value. I am rather disappointed by the loss of value which could have been avoided. Add a grammar section to each unit please and bring duolingo back to its original shape!

Since there is no true alternative to duolingo which isn't boring like hell, i am forced sticking with it, but not as a single resource. You won't learn anything without self organized effort from multiple resources, including a good text book.

Tip for consumers:
Duolingo became a merely commercial push. It is no longer user centric.

Thumbnail of user colleeno117
1 review
6 helpful votes
July 22nd, 2022
Verified purchase

My family and I have enjoyed using Duolingo. However recently it has gone downhill very fast. Top issues are:
There is absolutely no way to get a hold of anybody at Duolingo. I tried providing feedback and emailing, and received an email that I will not get a personal response. Wait what?!?!
The application itself is misfunctioning on a daily basis now. And because you can't reach anybody, there's nothing getting fixed.
I purchased the plan for a year, and I will be switching to Babel when my subscription ends. Mainly because every business, including Duolingo, needs to have some sort of customer service.

Tip for consumers:
There is absolutely no customer service available. Emails and sending notes through the app, result in no follow up, except an email to let you know you will not be receiving any personal follow up. So whenever you have any type of glitch, there’s no one to turn to, nowhere to go.

Products used:
Used the Duolingo app, and I still am, until my subscription ends.

Service
Value
Quality
Thumbnail of user stevec2592
1 review
6 helpful votes
August 21st, 2023

Support is none existent, There was a discussion forum but that has gone. Correct answers are marked wrong.

Service
Value
Quality
Thumbnail of user christinep373
2 reviews
0 helpful votes
February 8th, 2023

I really like the app except on the speaking exercises with the blue microphone don't work 95%of the time. Duolingo customer service is really different to get a hold of. I have tried to use their automated help with this issue but it doesn't help. Other than that it's a good app.

Service
Value
Quality
Thumbnail of user hilleiryb
2 reviews
3 helpful votes
October 5th, 2022
Verified purchase

Purchased Duolingo for our business. Spent thousands and thousand of dollars for the subscriptions. Wanted to inquire about features that are listed on the website for subscribers but have had no luck getting in contact with anyone. I have been trying for 2 months. Sent tons of emails and when I call the help number it gives the same email that I have been emailing this entire time that I have heard nothing back from. Very frustrating that they can't even help their own customers out when they have spent a lot of money on their product. We have plants all over the US and we were going to recommend it to them but after these issues I have changed my mind.

Products used:
language app

Service
Value
Shipping
Returns
Quality
Thumbnail of user vicw39
1 review
1 helpful vote
April 19th, 2023

Duolingo is a pretty good app for learning the basics of a language, however, they aren't really trying to make it free. They do many things to cause you to use your hearts so that you have to buy them.
First of all, I would suggest the way to get the most out of Duolingo would be to learn a language with a friend. If you and a friend are learning together and are staying on similar levels then you can begin to speak to each other and that will greatly enhance your ability to learn language and recall what you're learning in a conversational manner. Duolingo tries to do that but I don't think it's very successful.
Second, they use this heart system which doesn't work very well, and they say they're trying to keep the app free, but they will do things to make you lose your hearts, like add words that you have never seen before in the answers. I've had many times when I've had a fill in the blank question, and the answer was a word that I have never seen in any of my lessons. They do this so that you lose your hearts and you have to either wait or do something to get more hearts. They hope that you will buy them. I would not suggest that. There are other ways

Products used:
The app

Value
Quality
Thumbnail of user gretels1
1 review
0 helpful votes
January 29th, 2020

I installed their app a few years ago and since then have been binge learning languages with duolingo from time to time. With them you don't feel too much pressure and can study at ur own pace. Their funny reminders and the chance to end 7 day streak on top of the chart and get a reward is really inspiring and makes you keep learning! Cool app!

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