Alisha J.

Purchased a Surface Lap top July 2018 - constant issues with ram after 3 months of having the computer it would turn off and freeze. I took to microsoft and they fixed the issue (which is not convenient since the closest store is 2 hours away and they had to keep for 3 days - its my work computer) 5 months later same thing this time they forced me to pay for a year support subscription to repair the problem for $250 (discounted to $199 because I complained so much! Telling to me to call monthly so they can check the computer.

I have always had mac and NEVER have I had these issues with a computer let alone a new computer my oldest mac is 5 years old and still functions. I bought a PC due to the ease with documents - Im a real estate agent I found my pc at work to be easier to work on then my mac. Never again This computer was $1200 and now I have to pay $250 every year to fix it?! What non-sense I will never purchase a Microsoft computer or product if I can avoid it!