MarriottReviews 105

My stay at the Marriott SeaTac hotel in Seattle was horrible. To start off with they, screwed up my reservation even before I got there. Then they screwed it up again when I checked in. I found most of the staff had very poor attitudes to me and my friends. Our door key had to be replaced every day of our stay and did not work on the gate as we were leaving. The valet was no help at all. In fact, I do not think he understood English. We had a friend with us that was disabled but most of the disabled parking was being taken up by bathtubs, furniture and chairs, from the rooms they were restructuring. So we had to park in back of the hotel and walk all the way through the hotel to the lobby. They told us due to the inconvenience, they would charge us only $10 a night to park. And yet on check out they charged us $35 a night for parking. The maid service on the first morning we were there walked into my room, completely ignoring the "Privacy Please" door sign, at 7 in the morning. On day 2 and 3 they knocked early in the morning and I told them to come back later. But they insisted they had to clean it then. So I quickly got dressed and left her to the room. But when I came back to the room at mid afternoon on the last day I was there the room was not even tended to. But my gemstone necklace was missing, which I kept on the night stand. Security claimed they were going to "investigate the matter." We will see how well that goes. I will give them 5 days. After that, they will need a lawyer. The only good time I had was the food and the bar staff. They were VERY friendly and the food was very good. But VERY overpriced and I wish they had more choices. In conclusion I have stayed at no-star motels that were better than this.

We stayed at the Marriott St. Kitts Beach Resort as owners for a week at the end of September. We had a lovely 2 br villa and our stay was enjoyable until the last night when I awoke at 2:30 a.m. to a robber in our room! Being New Yorkers, and him being unarmed my husband and I was thankfully able to accost him and retrieve our belongings without serious injury. He would have gotten away with very expensive jewelry that we purchased in St. Kitts and my designer pocketbook which also had my passport. To add insult to injury, the response that their head of security gave us is that since we recovered our belongings no investigation would be done! Mind you, we were promised that they had cameras and would investigate. The description of the perp that I gave to the police matched the description of someone who greeted the police and gave them the room of the robbery and was deemed to not work for the resort. The boot marks leading from balcony to balcony gave a clear indication of how the perp entered our villa which was 3 stories up yet no investigation would be done? We think it was an inside job given the fact that we stayed in all day giving them no other chance to enter until we went to bed; not cool that Marriott didn't think such an intrusion warranted a thorough investigation leading us to wonder if this is a frequent occurrence at this property and making us rethink our time share ownership. If you venture to St. Kitts, don't spend a lot of money there and although the place appears to be safe beware!

Worst service ever received at a hotel. Extremely rude staff during the evening and night shifts. The evening desk clerk shouldn't be glaring at anybody. Ever. The deposit policy is a joke and disrespectful to customers. The store is a ripoff. $3.25 for a 20 oz drink? Seriously? Room never cooled down. Maid service did horrible cleaning.

UPDATE: After waiting for response after complaints filed with corporate, I receive an email from a customer service representative on August 31st, 2017 I would receive contact from the general manager, Jheannine Golden-Washington, within 24-48 hours. I get an email from this person not within the time promised but 6 days later, with no apology for her lateness nor acknowledgement of the fact when I called her out on it. Instead, she turns it around on me that I have a failing to understand personal problems in other people's lives. This is typical passive-aggressive behavior from lazy and ineffective people who do not grasp the concept of respect for the time of others. She asked what time she could call and I advised her the next morning at 9 a.m. Poor thing, that time was just not good for her and asked for 10:30. I advised her that I have already been more than gracious, receiving poor service at her hotel, and then her dragging her feet on responding to a complaint, and that my patience has already been tested and she not push me any further. Now she feels threatened and feels that the call would be a waste of her time and a negative experience FOR HER and that she feels threatened. I believe I am the one that already had to deal with a negative experience. So I spend an hour writing out in detail everything of what I had to endure in her pathetic hotel. Then I told her what I expected, which is respect, for a manager to take responsibility and have integrity and accountability, and to apologize for the insult of my time and for the backhanded insult of threatening her. She apparently feels that this is an option because she has yet to respond. So, I have added this to the review that I published a month ago. My advice to my friends, especially to Caucasians... do not stay here.

THIS IS THE LOCATION IN RICHARDSON, TEXAS OFF GREENVILLE AVE AND CAMPBELL RD!

Not liking the Marriott customer service. SPG, like Sheraton for ex., makes you feel more appreciated as a customer. For ex. They put you on a SPG floor. Marriott doesn't really do that and their rewards program is not as generous as SPG. Sheraton makes the customer feels like a king, as they even would give you a complimentary upgrade just for being a SPG mbr. I'm so afraid now that Marriott took over SPG, meaning I probably have to get used to the underwhelming customer service from Marriott vs.the Superior customer service from SPG...

I booked a room at theRenaissance Chicago O'hare Suite Hotel. I needed to cancel so I called the hotel 30 hours before check in. I was told I had to cancel on line, so I did. I received a confirmation # for my cancellation. Four days later my card was charged. I figured I would wait three days because it was a mistake. Three days later I called the hotel and Louis was very nonchalant about the situation, told me the room was cancelled. I provided him with the cancellation number, and he then replied I would have to wait until Monday to talk to someone. I asked for a manager, and he replied "There's no manager here." Never again!

If the US were run by Marriott we would all be better off. People used to say that about Disney but I think Marriott is smarter and less greedy.

If you are in Europe and your hotel Wi-Fi does not work and you are tired of paying for small rooms and small cold breakfasts, move to Marriott.

There is more consistency in the hotels and better value for the money. These people are very smart and honest and plan long-term.

I do not like the people at the front desk of the Marriott in Rio. They are not friendly or helpful.

We have been owners for many years. We own at one of the top resorts with Marriott.

It seems we keep paying more each year in fees and keep getting fewer benefits. It is also harder and harder to book at our home resorts... even with a Platinum membership. I believe once you have made the purchase of the timeshare Marriott really couldn't care less about the owners. I also find that we can often book more cheaply outside of Marriott network. To say it another way. It is cheaper to book a week through another source than it costs me in our yearly fees and miscellaneous dues at Marriott AND there are fewer restrictions and more places to go than just sticking with Marriott!. And that does not count the cost of buying the timeshare in the first place. Overall, I think it was a bad investment. ET