I am trying to cancel two orders that have not shipped or been processed. Seems like it should be a fairly straight forward process, and not take too long if you cancel orders within 48 hours, right? WRONG!. Can't talk to anyone... must do all online.
These remarks are a big reason for not wanting to wait for the items.
I have tickets in on both orders. But with LTB you do simply get delayed for no obvious reason. Think twice before ordering from them. The "Processing" takes MUCH longer than expected. Then you have shipping. So, if you pay for expedited service you still may be waiting over a month for your product. Shipping charges are too high for the speed. A shame... such potential if they would get their act together.
12/2/UPDATE... Lightinthebox contacted me... offered to get the products to me faster, but again, it was going to take a month to get the items. They just returned most of my payment via PayPal... but it will take longer if you use a credit card. Again. They have potential as a company IF they would work on their processing times. I believe it is because many of their products are not made until someone orders them... that slows the process. Also, if you read the reviews you will see they need to better size compare their products. Finally, work on quality. Prices are great but most would pay a bit more if the quality was better. ET
Dear Ernie,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.