I have ongoing issues with my cable box. It constantly scrambles the picture and tone. When I call in, it takes a long time to trouble shoot. I have to climb up to unplug the box each time for them to reboot. I was told it happens a lot if the boxes are getting updated. It's very disruptive to my day and very time- consuming. This is by far the worst service I ever received, and I lived in NM, VA and FL. Then they give you a lousy refund of maybe 3$ I pay almost 200$ month, this is so unacceptable. They do not take care of their customers, only interested in collecting money. Some are outright rude! I spoke today to tech support, the lady was friendly and promised me to warm transfer to billing, which she DIDN'T! She cold transferred me to billing. I explained having issues since 3 days, she just gave me 3$ discount. Then I asked for the corporate mailing, phone or email and the rep told me, that's not available. You got to be kidding me. I wanted to write a formal letter of complaint for the disruptive service. The Spectrum operator # was 1069. I also asked for the name to be changed to my name only, instead my son and I, and I wanted them to add my phone #, of course this wasn't taken care of either. I'm so annoyed with Spectrum, who clearly don't care about their customers. I'm looking into Frontier and Hughes net as well as satellite TV at this point. They don't take accountability, just money from the customer. 1 time 3$ off almost 200$ per months bill? What a joke. Also considering filing with the BBB.