MarriottReviews 105

Great product and exceptional service! The inflatable was delivered early and set up quickly. Bouncin Bins is always so accommodating and helpful!

I've been a part of the brand through my travels and decided to apply for key positions but, understandably, was denied application before interview. I have 20 years hospitality experience in competing properties but was informed I am over qualified for what they want to compensate which is a direct admission to how they run their new program….basically a corporation that has no soul. Would recommend staying with the smaller, family run units that cater to your actual experience.

Will never spend another dollar with this operation

We booked our Spring Break trip 52 days prior to our stay with points. Allegedly, rule is they cancel reservation 60 days prior or 14 days prior to your trip, whichever comes first if you do not have enough points. To me, that means we should not have been able to book the trip without sufficient points. I travel for work, and I thought I would accumulate enough prior to stay. Marriott's allleged policy is it's your responsibility, and they do not need to notify you to purchase points or try for cash + points, which we would have gladly done. We never got a cancellation 14 days prior, which we would have been okay with as we could have planned or booked directly through hotel and kept our 1 bedroom suite with full kitchen. No, instead, we got a cancellation "email" day before our reservation. We were on a beach at the first part of our spring break, when I just happened to check email. Each person gives me a different response as their rule changed March 28,2023. We fell in a strange time period, and noone will admit it. There were of course no one bedroom suites available and I was so turned off I didn't want to book another Marriott property in Savannah. We went with IHG and my F/F rate. It was amazing, yet it added a lot more $ to our trip, as it was more expensive, couldn't use points that late into game and no full kitchen. We are fortunate we found a room, as it was Spring break. When I had checked 52 days prior, they had no availability. The fact that Marriott doesn't care to admit the wrong has caused me to write this review. I have already gone on Twitter too. I am next going to start a Facebook page towards the poor, lack of customer service. How many of you could I get to join and write in on the fbook page?

Experienced another Marriott deceptive practice.
After experiencing how the chain processes their transactions against a customers card, one to which they deny but has been verified with my bank. They send an authorization request to your bank upon check in and instead of using that same authorization number to process the charges when you check out, they submit a second authorization request to your bank for the final charges. Resulting in duplicate amount of charges frozen on your account,( if using a debit/bank card) until your bank receives the charges to one if the two authorizations they gave to the hotel. Now, I have experienced the hotel moving my reservation which was booked in advance snd charging me the rate of the day which was $800 more than the rate originally booked.

Just finished ANOTHER phone call to customer no service. Used Bonvoy app to arrange a stay using points and got charged anyway. Now everyone from Bonvoy to the Marriott property to my Chase Bonvoy card refuses to remove the charge. Beware!

I used to almost always used Marriott for my travel. However, the last three times I have tried to book a room on Marriott's website I couldn't log in. Even if by some miracle you get into the site it is not user friendly. If you need to check different special rates, you have to check them individually. The last three times I tried to use Marriott I finally gave up and went to Hilton. Hilton's site its more user friendly and much more attuned to the customer.

Xmas-themed music is played 24/7 throughout the lobby and everywhere outside, around the hotel. The balcony for which I paid additional, was rendered useless. What happened to the peaceful, relaxing, quiet one used to enjoy at hotels?
Marriott Oceanfront, Virginia Beach VA | 12/28-12/31/22

We reserved a Marriott courtyard inn in Roseville over the thanksgiving holidays. We checked in on Tuesday of that week and checked out on Sunday. Not once was our room cleaned. Trash was not emptied. No fresh towels. Nothing. We complained about this and they said you have to ask for this if you want your room cleaned. So we asked for it. They still did nothing that next day. This is their policy. They do nothing unless you ask for it. We asked why don't you tell people on check in or has a sign in the room to inform guest of this policy. And then when we asked for the service they still don't show up.

I have been a Titanium member with Marriott for over 20 years. About 6 months back my account got merged with someone else's. I don't have access to my points, Marriott hasn't suggested an interim solution that restores my status with Marriott. Whenever I call, they can't provide any target date for addressing this issue. This is a very frustrating experience and the worst customer service that I have seen in the hospitality industry.

I have been loyal to Marriott Hotels for years to the point that I am now a Gold Elite member. I had checked into the Fairfield Inn in Valdosta one night about midnight then got up early to go to work. After a long day at work I sat to eat & watch TV. Unfortunately my TV wasn't working. I called the front desk and the front desk attendant offered to have the electrician look at it tomorrow as it was evening & they already went home. I asked what could be done tonight & she suggested I could move to another room. Unfortunately, i had already unpacked, ironed & hung my clothes, unpacked my toiletries & bought groceries. She had no further suggestions so i asked if she could call her manager & ask her manager to call me back. The attendant called me back & informed me that the manager wouldn't speak to me until she was back on shift in the morning. She had no further suggestions and clearly had no concern about a paying, loyal member.

I reinforced that i paid for a room that was advertised as including TV service. I've been inconvenienced by not having this service & the suggested fix is that I further inconvenience myself by packing everything up, moving it & unpacking again. She then offered to comp my one night, cancel the remainder of my reservation & I could leave…I requested again to speak to her manager. Again the manager sent the message that she would not take the time to speak to me until the next day. She did have the attendant call maintenance who gave her a suggestion that might fix my TV. The attendant came up, fiddled with something in the back of the TV & there it was, working.

I was very appreciative that I had a working TV but I was extremely disappointed in how uncompassionate the staff was in my experience as a customer. They had no care about inconveniencing me but would not inconvenience themselves with a simple phone call. I had to battle with them to take the simplest action. How terribly flippant & rude. Up till now no one has offered me an apology, but they did offer me to leave. What a disgraceful show of service.

They wouldn't refund despite terminal illness in family. Enough said. I canceled the same day my credit card was charged. Hilton from now on!

I have been on the phone with Marriott customer service 20 times because i have not received my points for 7 stays which is because of an issue with their app! Even though they can see my stays they still want me to send my receipts through the folio which doesn't work either! Emailed them but they won't except that either! Never again will i stay at a Marriott! Absolutely the most pitiful customer service i have ever witnessed!

As a long time member with Gold Elite status, I booked a reservation at the Saddle River Marriott.
I cancelled within 24 hours however the system did not generate the cancellation for 2 days.
They will not refund my 816.00 and will not use it for another reservation or even rein state the reservation.
After spending 5 days with customer service reps I am being told they will not refund my money.
I followed the correct steps and the customer service reps directly called the hotel and they refused to refund my money.
Very disappointed in Marriot.

This was a first stay at the Erie Bay Side, my husband and I will be back. Service was great, rooms were clean and well appointed. We stayed on the 8th floor, club floor, with spectacular view of the bay, afternoon snacks and a great continental breakfast daily.
The outside bay walk and seating was very enjoyable. Staff was friendly and very helpful.

* The doors throughout entire property are against American Disabilities Act of 1990
* The showers are a trip hazard
* The windows do not open- FIRE HAZARD
* If the elevators do not operate during fire, then how would a person with a disability get to the ground floor? (Assuming all handicap rooms had been booked on the first floor?)
* Lack of equal accessibility
* Employees are underpaid and understaffed
* Overflowing trashcans
* Elevator smells like dirty wet dog
*Floors are sticky
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review

In the past year I have been over charged twice! I get that mistake happen, however this last time I stated at one of their properties I was charged for 3 nights when I only stayed one, the two extra charges were after I checked out! I called Marriott customer service and I was told to take it up with the hotel I stayed at, did that and got nowhere. I stayed on 10 June 22, checked out the 11th and I was charged twice for the 12th of June. Here's the kicker they said they refunded 1 of the charges on the 12th(haven't seen that charge back), but I would have to take it up the with my bank on the other charge! I wasn't even there, have proof I was in another city... and oh did I mention I am Titanium Elite!

I had very bad experience with Marriot.
I was charged for 4 nights and yet I stayed only for one night. They would not refund my money. I spoke to a manager who hung up on me.

Travelled several hours with my service dog to stay here for a veteran health workshop. Front desk supervisor ordered me to my room yelling at me after asking for my compensation as she never offered me anything checking in (marriott me er guarantee) she belittled me, yelled, ignored me and I could not take it so tried asking her to call the JW a ross the street and I would stay with them the last night she refused. She even went to my veteran colleagues and hosts and told them (not me) she was considering calling the police?! Why because I asked for compensation a d had earlier asked for my bed to be made with clean sheets! That was it! I never once raised My voice or was rude. I took a VOICE RECORDING of the whole incident after she became annoyed and Im so glad I did! I ended up leaving that day as I was cery emotional and stressed I drove home all through the night shocked at what happened. I called marriott customer service... 4 times and do you know what they have done? NOTHING after being a elite member for over 15 years! I need a lawyer.