Marriott

We reserved a Marriott courtyard inn in Roseville over the thanksgiving holidays. We checked in on Tuesday of that week and checked out on Sunday. Not once was our room cleaned. Trash was not emptied. No fresh towels. Nothing. We complained about this and they said you have to ask for this if you want your room cleaned. So we asked for it. They still did nothing that next day. This is their policy. They do nothing unless you ask for it. We asked why don't you tell people on check in or has a sign in the room to inform guest of this policy. And then when we asked for the service they still don't show up.

Would never ever stay here again! Newer manager is horrible to deal with! Stay wherever else you have to unless you like being taken advantage of!
Also…. Bedbugs!

I have received bed bugs twice from Marriott Hotels: 1. JW Marriott Costa Rica; 2. Fairfield Inn & Suites Columbus Airport. Both times I received 20+ itchy bug bites and the hotels both acted like it was no big deal. No process in place. As a result, I had to throw my luggage away twice, have nightmares from those little bugs, and have scars from the bites.

To the credit of the JW Marriott, they did credit my entire stay. For Columbus, they comped one night out of two. The Columbus response is unacceptable. Time to start boycotting Marriott and going to Hilton hotels.

As a long time member with Gold Elite status, I booked a reservation at the Saddle River Marriott.
I cancelled within 24 hours however the system did not generate the cancellation for 2 days.
They will not refund my 816.00 and will not use it for another reservation or even rein state the reservation.
After spending 5 days with customer service reps I am being told they will not refund my money.
I followed the correct steps and the customer service reps directly called the hotel and they refused to refund my money.
Very disappointed in Marriot.

We have been owners for many years. We own at one of the top resorts with Marriott.

It seems we keep paying more each year in fees and keep getting fewer benefits. It is also harder and harder to book at our home resorts... even with a Platinum membership. I believe once you have made the purchase of the timeshare Marriott really couldn't care less about the owners. I also find that we can often book more cheaply outside of Marriott network. To say it another way. It is cheaper to book a week through another source than it costs me in our yearly fees and miscellaneous dues at Marriott AND there are fewer restrictions and more places to go than just sticking with Marriott!. And that does not count the cost of buying the timeshare in the first place. Overall, I think it was a bad investment. ET

Just checked in and checked in late so there was no one else checking in I could say perhaps they were just too busy. Gentleman checked me in and provided 2 keys and at least stated where the elevator was. No
Welcome to Marriott or even basic information as to restaurant, amenities etc. Or if needed anything for the room; I just assumed due to technology I would find that on the TV. However nothing is listed about the restaurant or how to find items on food menu. I was transferred twice to the restaurant and once called directly for room service as I had a long trip and was tired, there was no answer or anyone called back. I hope the other 7 days here get better.

Also Cannot say receptionist is unfriendly as he
Was speaking to a couple after I left to park my
Vehicle & return.

The overall place looks great.

This is about Springhill Suites at New Smyrna Beach Florida. It is exceptional at every way. Patsy the piano player is the most wonderful person I have met in 230 days per year traveling. Clean, great breakfast, professional and courteous employees. Stay her

Towne Center Suites in Tucson do provide spacious clean and comfortable accommodations but although staff are very pleasant, they fail to provide necessary service to keep coffee on hand and frequently allow items in breakfast to run out. They need to monitor it more frequently. I had to request coffee replacements 5 times. Breakfast is high cholesterol with minimum healthy choices except apples and oranges. Their remotes for tv in lounge do not work and are sometimes lost.

If the US were run by Marriott we would all be better off. People used to say that about Disney but I think Marriott is smarter and less greedy.

If you are in Europe and your hotel Wi-Fi does not work and you are tired of paying for small rooms and small cold breakfasts, move to Marriott.

There is more consistency in the hotels and better value for the money. These people are very smart and honest and plan long-term.

I do not like the people at the front desk of the Marriott in Rio. They are not friendly or helpful.

This was a first stay at the Erie Bay Side, my husband and I will be back. Service was great, rooms were clean and well appointed. We stayed on the 8th floor, club floor, with spectacular view of the bay, afternoon snacks and a great continental breakfast daily.
The outside bay walk and seating was very enjoyable. Staff was friendly and very helpful.

For a great getaway vacation, you must come to the island of St. Thomas and stay at the Marriott Frenchman's Cove. Their rooms are fully equipped: kitchen with all appliances, washer/dryer and abundant towels. Plus the view will "drive you crazy" it's so beautiful.
The staff is attentive and the food is so good. They have a buffet every Monday with so much food you will wobble back to the pool or your room!
We have made great friends there as well. Rominia, a staff member, was very attentive and answered any and all questions. Their whole staff was a pleasure to work with.
The waitresses and other workers were friendly and so much fun to talk to. The other guests were easy to meet and chat with (the best place for that is in the pool with a drink in your hand! We rarely missed their daily Happy Hour at the pool bar.
You will not regret going there!

I have been a loyal Marriott customer for 26 years. I was an ambassador level for several years. I am still a lifetime, titanium elite. When I booked online I made a mistake and used S 85,000 certificate for a 12,000 point hotel stay. About three weeks after the stay, I realized this and contacted Marriott. I called in to have the certificate reinstated and points taken out of my account. I was told that was not possible so I asked for it to be escalated, and I was provided a case number. I called in a couple more times it was told at the case was in progress of being reviewed. After not hearing anything for a month and a half I sent an email to Marriott and I was told to call into a different number for info. I called that number and explained the issue I have with how certificates are used online and the problem that occurred and I was told oh we told you we would not reinstate the certificate and take your points. I said that is incorrect I had never received any response after the initial call. I was told the case was only open for documentation. However, I was originally told the case was opened in order to provide a possible exception. I am so frustrated with Marriott after being a faithful Marriott customer to be treated like this.

Experienced another Marriott deceptive practice.
After experiencing how the chain processes their transactions against a customers card, one to which they deny but has been verified with my bank. They send an authorization request to your bank upon check in and instead of using that same authorization number to process the charges when you check out, they submit a second authorization request to your bank for the final charges. Resulting in duplicate amount of charges frozen on your account,( if using a debit/bank card) until your bank receives the charges to one if the two authorizations they gave to the hotel. Now, I have experienced the hotel moving my reservation which was booked in advance snd charging me the rate of the day which was $800 more than the rate originally booked.

With over 30 years of experience staying in hotels and resorts both in the USA and internationally, I was quite taken aback by the response and impolite attitude displayed by a front desk employee when I simply requested some extra towels. This morning, I politely asked the front desk to provide us with additional towels, and they informed me to return later to collect them since there was no one available to deliver them to our room – which was understandable.

To our surprise, when we received a call notifying us that the towels were ready at the front desk, the employee also requested that we bring our used towels back. While we were willing to pick up the fresh towels ourselves due to the staffing situation, the request to bring back our used towels struck us as entirely unacceptable and baffling. This incident demonstrates a lack of attention to our needs, an impolite demeanor, and an unreasonably rude request from the hotel staff, which left us quite disappointed.

This experience occurred earlier today during our stay at this hotel.