Marriott

We stayed at the Marriott St. Kitts Beach Resort as owners for a week at the end of September. We had a lovely 2 br villa and our stay was enjoyable until the last night when I awoke at 2:30 a.m. to a robber in our room! Being New Yorkers, and him being unarmed my husband and I was thankfully able to accost him and retrieve our belongings without serious injury. He would have gotten away with very expensive jewelry that we purchased in St. Kitts and my designer pocketbook which also had my passport. To add insult to injury, the response that their head of security gave us is that since we recovered our belongings no investigation would be done! Mind you, we were promised that they had cameras and would investigate. The description of the perp that I gave to the police matched the description of someone who greeted the police and gave them the room of the robbery and was deemed to not work for the resort. The boot marks leading from balcony to balcony gave a clear indication of how the perp entered our villa which was 3 stories up yet no investigation would be done? We think it was an inside job given the fact that we stayed in all day giving them no other chance to enter until we went to bed; not cool that Marriott didn't think such an intrusion warranted a thorough investigation leading us to wonder if this is a frequent occurrence at this property and making us rethink our time share ownership. If you venture to St. Kitts, don't spend a lot of money there and although the place appears to be safe beware!

* The doors throughout entire property are against American Disabilities Act of 1990
* The showers are a trip hazard
* The windows do not open- FIRE HAZARD
* If the elevators do not operate during fire, then how would a person with a disability get to the ground floor? (Assuming all handicap rooms had been booked on the first floor?)
* Lack of equal accessibility
* Employees are underpaid and understaffed
* Overflowing trashcans
* Elevator smells like dirty wet dog
*Floors are sticky
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review

On May 13,2022 myself my husband and daughter checked in to the Fairfield Inn & Suites Anaheim North/Buena Park. Upon entering the room the was an apparent foul odor in the room. We decided to stay in spite of the odor. At about midnight the clock alarm in the room began going off. I turned on the light to try to power it off and there was a roach on the night stand. I went to the bathroom to get tissue to kill the roach and when I turned on the light there were roaches everywhere. We packed our belongings and went to the front desk. The night desk clerk informed us that the only thing that could be done was to change our room to a king from 2 queens and give us a roll out bed. There was no management available for us to speak to at the time. We were unable to sleep the entire night due to fear of waking up covered in roaches. The room that we were moved to, had a foul odor coming from the bathroom drain when you run water. The AC unit sounded like an old car starting every 10 minutes and the toilet was broken. By 9am as we had to take our daughter to her event there still was no manager available to speak to. We took our belongings and checked out a day early. At this point we still have not been contacted by a manager. I have been a Marriot customer for a long time and in all my years of travel and stays in hotels I have never been so disgusted. This was by far the worst hotel experience EVER!

You should not use a valet service at a Marriott facility. Marriott does not take responsibility for damage caused to your car by the valet.

We adopted our daughter who has Trisomy 21 (Down's syndrome) and front desk staff at the Marriott Tampa Westshore made a joke about the way she looked. When I confronted them they played dumb like I didn't hear them, even though another guest in line also heard them and looked shocked and disgusted.

When I tried speaking with the general manager at Marriott Tampa Westshore named Ann Sharpe she dismissed it right off hand and said her staff didn't call our daughter that and that I was angry for no reason and I must have misheard. Yeah right, so she was trying to say that I and the other guest misheard the exact same thing? (Get real).

When pressed about it Ann Sharpe proceeded to back up her staff and claim that they would never say anything like that, even though she wasn't there. Just a bunch of excuses were coming out of Ann Sharpe mouth.

I am sure Ann Sharpe, Marriott Tampa Westshore will get on here and pretend and make excuses. They refuse to take responsibility for their actions. Only a disgusting lowdown person would make fun of a child with Down's syndrome.

We love our daughter, so sorry your life is so pathetic and miserable that you feel the need to verbally put down a child with a disability then back your staff even though you know they were out of line. Goes to show what kind of person they are. Says a lot more about them than the child they attempted to put down that has a bigger heart than they do.

Go head and make more excuses, doesnt change that you are a disgrace.

BE WARNED ABOUT FALLING TREES! Marriott says too bad.

I stayed at the Element Chandler Fashion Center, Chandler, AZ, over the Thanksgiving Holiday. Service was mediocre at best, after requesting a room with handicapped access for my mother and having to switch rooms. But it gets better...

On the eve of Thanksgiving, a storm occurred and a tree - YES A TREE - blew over and damaged my new car. I immediately contacted the front desk, Mike Reulas, who ASSURED me that Marriott would take care of the damage and make it right. Fast forward to 2 months later and I'm told that they are not responsible for damage to the car, as there are signs clearly posted in the parking lot advising that. Vandalism and theft, I can understand. But a TREE? They are not willing to do anything, telling me to go through my insurance -- which will cost $500.00 deductible. So my stay at this hotel turned very expensive, and Marriott will do nothing for the customer except say "Screw You". They also said they tried contacting me to advise me of this - I was never contacted by the Customer Care Rep. Not even a goodwill gesture for future use - just "too bad, not our problem".

I will NEVER stay at another Marriott, and doing the travel for 700+ staff members, never again will they be booked at a Marriott facility.

Be warned, because Marriott doesn't honor their ethical codes and could care less as long as they get your money.

I MADE A RESERVATION, USING POINTS, FOR THE RESIDENCE INN BY MARRIOTT SEATTLE SOUTH/RENTON, WA. ON APRIL 25TH. This reservation was for the 30th of April. We live approximately 300 miles from this location. This reservation was for my Wife and child!
When they arrived at the Unit they were told that there was no room for them. All units were occupied and they offered NO solution! I had PRE-PAID for the room! I believe that they rented rooms after this and then allowed them to use MY room. I want my money back PLUS the money that I was required to spend for another room! I am NOT HAPPY about this! Rating:; FFF!

Worst customer service. I've been a rewards member for years. I'm so tired of dealing with rude, snarky customer employees.

We booked our Spring Break trip 52 days prior to our stay with points. Allegedly, rule is they cancel reservation 60 days prior or 14 days prior to your trip, whichever comes first if you do not have enough points. To me, that means we should not have been able to book the trip without sufficient points. I travel for work, and I thought I would accumulate enough prior to stay. Marriott's allleged policy is it's your responsibility, and they do not need to notify you to purchase points or try for cash + points, which we would have gladly done. We never got a cancellation 14 days prior, which we would have been okay with as we could have planned or booked directly through hotel and kept our 1 bedroom suite with full kitchen. No, instead, we got a cancellation "email" day before our reservation. We were on a beach at the first part of our spring break, when I just happened to check email. Each person gives me a different response as their rule changed March 28,2023. We fell in a strange time period, and noone will admit it. There were of course no one bedroom suites available and I was so turned off I didn't want to book another Marriott property in Savannah. We went with IHG and my F/F rate. It was amazing, yet it added a lot more $ to our trip, as it was more expensive, couldn't use points that late into game and no full kitchen. We are fortunate we found a room, as it was Spring break. When I had checked 52 days prior, they had no availability. The fact that Marriott doesn't care to admit the wrong has caused me to write this review. I have already gone on Twitter too. I am next going to start a Facebook page towards the poor, lack of customer service. How many of you could I get to join and write in on the fbook page?

My stay at the Marriott SeaTac hotel in Seattle was horrible. To start off with they, screwed up my reservation even before I got there. Then they screwed it up again when I checked in. I found most of the staff had very poor attitudes to me and my friends. Our door key had to be replaced every day of our stay and did not work on the gate as we were leaving. The valet was no help at all. In fact, I do not think he understood English. We had a friend with us that was disabled but most of the disabled parking was being taken up by bathtubs, furniture and chairs, from the rooms they were restructuring. So we had to park in back of the hotel and walk all the way through the hotel to the lobby. They told us due to the inconvenience, they would charge us only $10 a night to park. And yet on check out they charged us $35 a night for parking. The maid service on the first morning we were there walked into my room, completely ignoring the "Privacy Please" door sign, at 7 in the morning. On day 2 and 3 they knocked early in the morning and I told them to come back later. But they insisted they had to clean it then. So I quickly got dressed and left her to the room. But when I came back to the room at mid afternoon on the last day I was there the room was not even tended to. But my gemstone necklace was missing, which I kept on the night stand. Security claimed they were going to "investigate the matter." We will see how well that goes. I will give them 5 days. After that, they will need a lawyer. The only good time I had was the food and the bar staff. They were VERY friendly and the food was very good. But VERY overpriced and I wish they had more choices. In conclusion I have stayed at no-star motels that were better than this.

Great product and exceptional service! The inflatable was delivered early and set up quickly. Bouncin Bins is always so accommodating and helpful!

They wouldn't refund despite terminal illness in family. Enough said. I canceled the same day my credit card was charged. Hilton from now on!