My husband and I checked into the marriot union square (san francisco) on 24 December 2023 and checked out on 28 December 2023.

On the evening of 27 December I went to the front desk and asked the person there, an elderly Indian gentleman,to give us a morning call the next day at 530am. We were due to catch our flight back to Singapore at 930am on 28 Dec 2023 and I knew we had to be in the SFIA at least two hours ahead of the flight time. He said ok

That evening, before 12 midnight, I called the front desk from my room and spoke to someone who said his name was Mr David and he said he was the Manager of the Hotel. I told him I had placed a morning call request with the Indian gentleman at the front desk and he said ok. He did not check, he merely said "ok". I asked him about the credit card which I had passed to the same Indian elderly gentleman on the night of 24 Dec 2023(when I had checked in) and asked David when would I know that Marriot would ask my visa credit card to release the holding amount of USD$200.00. He said it would take about a week and I was shocked. I thought it would only take 2-3 days for Marriott to inform my visa credit card to release the holding amount. David then went on to say that if I had any problem with my credit card releasing that amount back, to fell free to send him an email. I asked him for his email address but he said he would pass his name card to the front desk person on duty on the morning of 28 Dec when I checked out.

Come the morning of 28 Dec 2023, luckily we woke up with the help of "our internal alarm clocks".When I checked out and settled the bill, I asked a Chinese lady around 50 years old, for David's name card. She asked me suspiciously why I needed his name card and I explained to her it was because he had asked me to follow up with him in case I had any issue with Marriot releasing the holding amount of USD$200 back to my card. She was very reluctant and brusquely passed me a name card. At that point in time, my husband told me that our taxi had arrived so I hurried off. I was quite put off by her attitude because she was very reluctant to pass me David's name card. Was she afraid that I was going to complain to him about something?

Since my husband told me to hurry, I told her as I left the front desk, "Oh why didn't you all give us a morning wake up call at 5.30am?" And I gave her the "thumbs down". She said "Oh you placed a request for a morning wake up call? Are you sure? What time? What time?" I said "5.30am. Wow Mariott's service sucks huh?" As I walked off, she was still shouting to me "Are you sure you placed a wake up call request? What time? What time?" It was Very annoying!

When we were in the cab, my husband showed me the name card that the Chinese lady (from China) had passed me. It was the name card of "NATHAN J WAKEEN". She did not even have the decency to say "sorry I can't pass you the name card of David. Instead I am passing you the name card of Nathan J Wakeen" and neither did she have the courtesy to say "so sorry for having missed giving you a morning call".

Is this the kind of service one should expect from the Marriott hotel,Union Sq, San francisco?

I was aghast with her attitude. I can't remember her name but it was a Chinese name, it was either "Min Ying" or something. But it was definitely the name of a Chinese person from China, as in it was not a Vietnamese name or a Christian name. At first I had thought she was a Vietnamese but by the name, one could tell she was not a Vietnamese.

A Disgusted Guest

I stayed at Marriott in Alpharetta, Georgia on October 09,2023. I walked in to the front desk with my Granddaughter and the lady was very nice she had an incredible personality which was cheerful, inspiring, professional and optimistic. For identification; she was white. She showed us where the pool, elevators and restaurant were. Everything was very clean except the pool it was enormously clean. I have never seen anything like it.

When I reserved the room online at Marriott.com it stated that it was a corner room and displayed a large window which is what I wanted for my one-year-old Grandson who loves to look out the window and experience the world. The window was small and blocked by a tree and this room only had one window not two like most corner rooms have.

We went to the restaurant and waited for awhile to be seated. A short man who spoke poor English told us that we couldn't be seated in the restaurant since some employees didn't show up to work. Therefore, my wife, 3 yr old, 1 yr old and myself were seated in the bar at a table that I am 6'2" man couldn't eat well because the chair sits so low. Everybody was quite loud and drinking like they should be in a bar. My family should have at least been seated in a quiet family environment. The food was horrible and it took over an hour to receive it. It cost me $120 to have a horrible experience.

We checked out around noon and remembered around 5:00 pm that my 3-year-old Granddaughter's very favorite star magnet was still in the room on the thermostat. I drove back to the Marriott to talk with the cheerful lady however, she was busy so I talked with the other lady at the front desk. For identification; she was not white. I told her about the magnet she stated that I was the last one in the room and the maids had not cleaned it. She stated the maintenance man was sick and didn't show up to work so she couldn't get it that night. I asked if I could get it, she said no. She would leave the maids a note and call me on Wednesday. While I was walking out the door the maintenance man that was supposed to be at home sick said hi to me. He knew me since he gave me a working TV remote the night before. No body called me by 6:00 pm the next day so I called and no body knew anything about the magnet including the maids. The lady told me she would get it and give me a call back, she didn't. The next day a man said he would check and give me a call right back, he didn't. If that front desk lady would have let me go up and get it the first night my Granddaughter wouldn't still be asking me for it. Employees except the cheerful front desk lady, pool staff and maids just don't care.

Clean, Restaurant is horrible, Employees just don't care

Marriott advertised a corner room with a large window. After all my business trips over 45 years I expect a corner room to have windows on both sides this one had only one small window blocked by a tree. The room was clean, the linen was newer but the chair was worn out. What happened to the Marriott name meaning plushness, up-to-date furniture and good quality happy employees treating you like a customer not a hassle. What happened to the bellhop. A Hotel named Marriott used to mean something but now a hotel with Marriott on top of the building means less than Hotel 6 quality and service.

THEY HIT US WITH A FRAUD $500 SMOKING FEE AND WE DONT SMOKE. IVE BEEN IN AND OUT OF THE HOSPITAL AND CAME WITH MY CARGIVER. WE ARE IN OUR MID SIXTIES AND NEVER SMOKED IN OUR LIFE~! THIS IS ALL REVENUE GENERATING. RUN~! TOO MANY OTHER PLACES TO SPEND YOUR MONEY. AND ANY SMELL THEY SPEAK TO IS CUZ THE FRIDGE DIED AND WE LOST $35 WORTH OF FOOD THEY WERE PREVIOUSLY CALLED ABOUT. THE SMELL SO PUTRID, WE COULDNT EVEN CLEAN THE FRIDGE OR DO THE DISHES. AND THATS WHY HOUSEKEEPING IS MAD, CUZ THEY HAD TO WORK ~! THE LIE EVEN GREW TO INCLUDE ASHES ON THE BALCONY WHEN I CLEANED IT MYSELF AFTER A HUGE RAINSTORM CUZ PINE NEEDLES WERE STREWN EVERYWHERE AND WHILE WE CHECKED OUT IT WAS STILL RAINING~! ASHES DONT SURVIVE RAIN ~! THE EMOTIONAL TURMOIL OF 8 HRS OF ARGUING WITH SNOTTY TAYLOR AND THE OTHER LIARS, INCLUDING THE DISMISSIVE AND ABRUPT GENERAL MANAGER SENT ME BACK TO THE HOSPITAL. I SHOWED MARRIOTT AND BONVOY THE HOSPITAL WRIST BANDS. CROOKS JUST LOOKING TO EXTORT YOU. AND EVEN PUT THE CHARGE ON THE CAREGIVERS CREDIT CARD WHEN TIMESHARE WAS IN MY NAME. PLEASE HEED OUR WARNING~!

CULTURE WITH MARRIOTT HAS CHANGED. IVE STAYED AT MARRIOTT OVER MY LIFETIME AND ALL OVER THE WORLD. I WOULD NEVER RECOMMEND AND WOULD LOOK TO DISUADE ANYONE FROM GOING. MY SISTER IS A TRAVEL AGENT AND AGREES THAT ALL SHE RECIEVES ARE COMPLAINTS, REPREHENSIBLE PEOPLE. LAZY, DISRESPECTFUL AND LIARS TO JUST TO TRY AND MAKE A BUCK ON SENIOR AND A DISABLED VICTIM. IVE NEVER BEEN TREATED SO REPREHENSIBLY WITH DISRESPECT. COMBATIVE AND DISMISSIVE. FRAUDULENT PREDATORS, CALLOUS AND BLACKHEARTED.

CHECK HOW MARRIOTT DODGES THEIR BAD REVIEWS THAT ARE OUT OF CONTROL
https://loyaltylobby.com/2020/10/29/marriott-has-suspended-verified-hotels-reviews/

I STAYED AT MARRIOTT BARONY WITH MY TIMESHARE WITH INTERVAL INTERNATIONAL AND TOOK NO PICS. WE ARE SENIORS,, SO OUR BEST DAYS ARE OVER FOR PICS.

Terrible experience at the Christiansburg, VA Marriott location. I tried to call the manager but of course she did not answer or have voicemail set up.

A few minutes after checking into our room, I was verbally assaulted on the phone and in person in the lobby. The employee's name is Sherry. From the beginning I did nothing wrong except have a 3 year old in the room so we were probably making some noise as he was winding down for the night and I was called twice about it and she was aggressive and rude. She said I would be asked to leave if we made any more noise and was very demeaning and hateful about it. So I went to the lobby to tell the front desk that I wanted to check out and she waved her arms towards the door and yelled at me to "get the hell out". I cannot believe how unprofessional she was. I was so upset that yes I yelled back at her. Then she called the police. Are you kidding me? For a toddler making noise? I never threatened her or intimidated her. I don't even think I used bad language. If the lobby tapes are reviewed that can be seen.

I know it won't happen but Sherry needs to be fired. I have never been treated so badly in my entire life. The police officer wouldn't even hear my side or let me speak because he wanted to show his authority and take her side without knowing any facts. Sherry also wouldn't let me speak and kept interrupting me. She also lied when she said it wasn't her who called me when I recognized her voice AND she lied when she said she never said she would ask me to leave if we didn't stop making noise. She said it was me who called them? Really? That can also be proven because she called me twice. I only called back after I decided to leave but then she hung up on me and wouldn't let me finish speaking.

The biggest thing is that from the first phone call she was rude. She didn't politely ask me if we were making noise. She accused me (her exact words were "we received a call that you are making too much noise and I know it's you because you're right above them") and demanded that we stop. So from the first phone call I was on the defensive. Anyone would be. What happened to customer service?

This was inexcusable behavior and has ruined my trip. Oh and by the way, her behavior caused me to have to get back on the road with a toddler with no hotel reservation at a late hour. Deplorable customer service.

And now of course I cannot leave a review on the Marriott site because she canceled my reservation. Imagine that. Also proof of her dishonesty. She doesn't want the truth to be online. Well it will be. I will still leave reviews on Facebook, Twitter, google, Expedia and anywhere else that I can.

When I arrived in Scotts Valley Sheridan late Saturday night, I went to the hotel desk and waited. In a while a young man comes out. Doesn't say anything friendly. He has a black shirt on with a red tie. I tell him who I am. He asks for my driver's license and credit card. He runs it. I ask what it is for because the room has already been paid for. He says "for incidentals." I said what are incidentals, do you have a bar in the room? No. But he didn't/couldn't explain what incidentals were.

He was not friendly; then it got worse. He mentioned something about towels or housekeeping not coming every day to change towels, bedding and that it would be every 2 days. (Later when I am in my room, I see there are only 2 towels; and after 3 days - no towels were changed!) I said why. He said because of covid.

What does covid has to do with that? I ask. He gave me a dull answer about rules or something. Then I retorted: like you not wearing your mask properly? (His mask was not fitted and kept falling under his nose: the purpose of a mask is to cover the nose) Then he said: "I could make you wear a mask." He was so rude. I likened his behavior to a 15-year-old. And I wonder how and why is he working there? (BTW: I did not see a mask sign when I passed through the entry or I would have put on a mask)

When my sign-in is over I get the one very heavy, awkward luggage rack in the lobby for my luggage. As I head toward the elevator with this rolling device, Mr. Rude steps out of the elevator and walks by me without a nod or hello, as I struggle with this cart. What a miserable person.

Upon entering my room, I see -

*The deadbolt doesn't work. But there is an extra deterrent mechanism to halt the door if someone tries to enter.

*In the bathroom; there are no glasses; 2 hard, rough towels, obviously not washed in soft water or rinsed with a softener.

*I eventually found one plastic cup in the closet next to an ice bucket.

*In the bathroom, there is only one double outlet, but only one socket works.

*In the room with the bed there is an empty refrigerator on top of a luggage rack. Who would think to do that? And where does the suitcase go?

*I notice an unstable, cheap portable closet - not convenient; hanging clothes on a rod congruent with my waist; and does not work for long dresses.

*No nightstand and lamp on one side of the bed. And this is for $359 a night!

*No curtains on the room window, let alone black out curtains mentioned on the website. Just a screen like shade that lets in light. I assume no one can see in. It's probably to hide the hideous tire storage yard next door.

*No bath mat and no tub step over to help contain the shower water, so the water goes all over the bathroom floor. There's a drain in the middle of that floor, but still I have to soak up water from my first shower with the 2 hand towels, a bath towel and a washcloth left in the bathroom. I'm surprised this is allowed, since it is a safety hazard.

*No soft water.

*No bottled water as advertised.

*Trash is left in the hallway. Dirty.

Ironic that when you turn on the TV you see a screen with someone in hazard gear wiping down surfaces. But why not clean your rooms and hallways of trash?

* On my 3rd night, Monday night, I got back to hotel and key card didn't work. I call the front desk. They didn't know I had booked the room four days ago and that this was my 3rd night – so they locked me out; even though I got several verification e mails and was charged at least by October 1st. For this night. However, a friendly woman employee helped me, coming up with another key card.

*When I leave, I get no bill for charges. I talk to Demetrio at the front desk and he explains generally what some charges could be, but does not address my charges specifically; but why no printed bill? He said though I was charged $186 (the latest amount on my credit card statement at that time, some of those dollars will come off my bill. But I was quoted $149 (plus I compute, the additional 12% tax) That does not add up to $186, but more like $166.

Also, I received emails saying the cost was of the room is $167 the day I booked for my stay, though again nothing was itemized. I get 5 e mails saying I am booked for Monday, and 2 that say the price is $167 (though nothing is itemized).

Every day I check my credit card statement. On 10/7 I was charged: $749, $463, $236, $171, $50. Today it is $171 plus $6. It turns out I was charged $3 a day for a "facility" fee that should have been included in the room price or at least mentioned as an extra charge when a person books. I never used any facilities.

Four Points Sheridan gets no points from me. They should be more hospitable, knowledgeable and honest; give a statement/receipt for services, clean up the trash, give out a bath mat and a few more towels - let alone be candid about their charges. Bait-and-switch advertising and deceptive pricing practices I thought were illegal.

First Review May 3,2020

We stayed four nights & the friendliness and professionalism of the staff was appreciated. The downside, we checked into the hotel to relax and decompress and not to play ring around the room. We had to change rooms twice due to maintenance issues which we felt should have afforded an automatic upgrade offered by the staff to accommodate for the inconvenience that we experienced of having to get redressed and packed up twice to go to several different floors. However, the third room was a charm. Overall the service and experience was great but could have been exceptional.

Second Review May 4,2020

BEWARE! The "General Manager" Hazel is spiteful and vindictive. Yesterday, I left an unfavorable review. Directly after that my card was charged $106. Today, I called Le'Meridian to inquire about the charge. Hazel the "General Manager" informed me that I was charged a cleaning fee, I asked her what for? Hazel stated that housekeeping had to clean up blood in the room. I asked her why wasn't I contacted in regards to this matter before my card was charged? I never received an answer to that question from Hazel. Then, I asked her how can you definintivley determine that what you thought you saw was in fact blood? Do you have a degree in forensic science? Hazel stated that as the "General Manager" she has had biohazard training, REALLY? I am appalled and offended at Hazel's inaccurate conclusion. Does biohazard training give Hazel permission to accuse without inquiry? How does Hazel know what she that she saw was indeed blood without adequate testing? It seems as if Hazel might be in the wrong profession. As Le'Meridian's "General Manager" Hazel needs more training in resolution and communication. Her overconfidence is distateful and disdainful. This is my second unfavorable review in regard to her unproffesionlism. In the mist of the pandemic that we are all in, unwarranted accusations are never acceptable or appreciated. My husband and I will definitely not be returning to Le'Meridian. We have warned our friends and family not to patronize this hotel from this point on. Le'Meridian has their "General Manager" Hazel to thank for the loss of business.

THIS REVIEW HAS MYSTERIOUSLY BEEN REMOVED FROM LE'MERIDIAN'S WEBSITE ONLY TO BE REPOSTED...

Love Marriott rewards!

And no smoking. Great!

Very good web site and very good hotel's

Such an Elite