Michelle Y.

First Review May 3,2020

We stayed four nights & the friendliness and professionalism of the staff was appreciated. The downside, we checked into the hotel to relax and decompress and not to play ring around the room. We had to change rooms twice due to maintenance issues which we felt should have afforded an automatic upgrade offered by the staff to accommodate for the inconvenience that we experienced of having to get redressed and packed up twice to go to several different floors. However, the third room was a charm. Overall the service and experience was great but could have been exceptional.

Second Review May 4,2020

BEWARE! The "General Manager" Hazel is spiteful and vindictive. Yesterday, I left an unfavorable review. Directly after that my card was charged $106. Today, I called Le'Meridian to inquire about the charge. Hazel the "General Manager" informed me that I was charged a cleaning fee, I asked her what for? Hazel stated that housekeeping had to clean up blood in the room. I asked her why wasn't I contacted in regards to this matter before my card was charged? I never received an answer to that question from Hazel. Then, I asked her how can you definintivley determine that what you thought you saw was in fact blood? Do you have a degree in forensic science? Hazel stated that as the "General Manager" she has had biohazard training, REALLY? I am appalled and offended at Hazel's inaccurate conclusion. Does biohazard training give Hazel permission to accuse without inquiry? How does Hazel know what she that she saw was indeed blood without adequate testing? It seems as if Hazel might be in the wrong profession. As Le'Meridian's "General Manager" Hazel needs more training in resolution and communication. Her overconfidence is distateful and disdainful. This is my second unfavorable review in regard to her unproffesionlism. In the mist of the pandemic that we are all in, unwarranted accusations are never acceptable or appreciated. My husband and I will definitely not be returning to Le'Meridian. We have warned our friends and family not to patronize this hotel from this point on. Le'Meridian has their "General Manager" Hazel to thank for the loss of business.

THIS REVIEW HAS MYSTERIOUSLY BEEN REMOVED FROM LE'MERIDIAN'S WEBSITE ONLY TO BE REPOSTED...